Park Place Dental Group and Orthodontics

Came here for my cleaning at 7am!!! Yes, 7am! too damn early, but i was in and out. Was able to grab breakfast before i headed to work. Joel took great care of my teeth. He’s super friendly and very good at what he does. My teeth are clean, just in time for Valentine’s day.

First let me start off and explain I have not been here in 12 years. A lot has changed… for the better. Dr Rho is amazing! He is very detailed and explains everything. I had one issue with a cleaning and the office manager Matt took care of it quickly. So far I have enjoyed my experience. I don’t get all the negative reviews. I guess different strokes for different folks :)

Hands down the staff are wonderful. However, the dental services are outrageously expensive at Park Place Dental. I have very good dental insurance coverage. After applying insurance, there is no reason my dental bill should be more than my car payment or almost equivalent to what I pay on my house mortgage. Thank you, but no thank you Park Place Dental. (I have canceled my next appointment. I have found another dentist office for my entire family.)

Much better experience this time. Staff was great. I was in and out on time. I’m definitely coming back again! Joel did my deep cleaning and he was amazing. Vanessa who has been here for a really long time was great as usual. Cherie and Dr. Hoang were great as well. Thanks everyone!

Came in for a routine check and was pleasantly surprised with my experience. Dr. Rho and his staff were professional, nice, timely, and made me feel at ease. Dr. Rho is an extremely competent and skilled dentist, he is very honest and thorough as well. Coming to the dentist is always anxiety-​provoking, but I really trust Dr. Rho!

This Dental Group continues to demonstrate continuos poor dental care. How many times can a crown fall off? Apparently, a lot! Maybe, it would help if the patient was seen and treated by the dentist instead of a dental assistant??? Just a thought!
Feel so bad for my friends that have to go here for dental care. Im ever, so grateful for my dentist & dental plan so, I don’t ever have to go to this place!

Worst experience ever. They charged my insurance company for xrays that were never done not once, not twice, but on three different occasions. Not only do they charge for services that were not done, I paid over a thousand dollars for a crown that keeps falling off.

The office is nice with state of the art equipment. Receptionists are friendly and knowledgeable, however no matter how early you show up for your appointment they always see me late. Xrays are done quickly and then you wait and wait and wait some more for the dentist to see you. They’re always trying to convince you that extra services are needed $$$$$ Shame on me for not switching offices a long time ago

I went to see Dr Rho yesterday for a cleaning as well as for a cavity; first, the front desk staff was kind, helpful and happened to be dressed up in a theme which was fun. The hygienist Chris did a very in depth cleaning which I appreciated and tried to help me figure out what was causing the stains on my teeth. Lastly, Dr Rho was professional, explained what he was doing, and the best part was no pain even with the numbing injection! Probably one of the easiest fillings and crowns I’ve ever had done from my perspective. I would definitely return and recommend this place to a friend.

I had a great experience at Park Place Dental. The staff was courteous and helpful the moment I walked in the door. Dr. Rho and his assistants were all friendly and knowledgeable. They answered all of my questions, explained everything they were doing, listened to what I had to say, and made sure I was informed and comfortable the whole time. This is as easy as it gets when it comes to going to the dentist.
Here’s my tip that applies no matter what dental office you go to: take a minute and figure out what your insurance covers before you go. Once you’re informed, you can easily communicate with your dentist and together you can figure out a way to make sure you get everything you need. I guarantee they won’t hold you down against your will and start drilling holes in your mouth.

Front desk receptionist was nice. The wait time is way too long for a toddler (about one hour wait). My son s insurance came back with a statement that I was very shocked with the charges !! They even try to charge my son s insurance 70 dollars for «instructions how to clean the teeth ?» Are you kidding me? Of course the insurance declined this claim. I will not bring my son back.

Excellent service!
Staff was super helpful and kind.
Made my child feel safe and happy.

I do Not have extra Time To write exactly what is happened With me.
But generally, it is not the right location for dentistry.
I do not Recommend this location for anyone.
They deserve zero stars.

I am sitting in the office right now waiting to be seen for an appointment that I had set. I have been sitting in the waiting room for an hour but have not been seen. It seems like this is often the case here, I have also experienced the «closer» who will come in mid procedure and say that they need more money to complete a procedure where the pricing had already been agreed
Update:
I left the dentist today without seeing a dentist. After sitting in the waiting room for over an hour and watching 5 or 6 people arrive after me and enter the back before me one of the ladies realized that the girl who checked me in at 1:30 had not ever actually checked me in. I was now stuck waiting for a dentist to become available and I simply did not have enough time away from work to keep waiting. I was supposed to have a simple exam and x Ray and I did not expect it to take so long. Their manager Amy was unapologetic and was insistent that the staff had simply «had an error». I have experienced similar delays during my many visits over 2 years and was simply too lazy to switch dentists. I will be doing so after this most recent experience.
In regards to dentistry I had a crown procedure done in early 2014. What started as a 2 visit affair soon stretched to 5 visits over several months. At one appointment my dentist was unable to get the tooth that was being worked on to go numb. The tech that was working on me simply said «I don’t know what to do». And I was sent home without seeing another dentist. At a later date the same dentist as above was unable to numb the same tooth despite multiple attempts but I was saved when the oral surgeon was summoned by my dentist and he killed all feeling in the tooth in one shot. I don’t know what he did differently but it made me question my dentists skill.

Ripoff, greedy, upsellers!
Perform services without telling you they are not covered by insurance. My insurance covers XRays but they did an additional different type of Xray which wasn’t covered.
They recommend a deep cleaning for everyone which isn’t covered. plus sell you a mouth rinse for $ 36 that you can get for $ 4. at a pharmacy.
They said my child wasn’t brushing properly, and proceeded to show him how for a couple of minutes. Later got a bill for $ 70. For a dental hygiene lesson.
A routine checkup and cleaning which should have been totally covered ended up with my part being nearly $ 700.

This place is terrible! They try to upsell you everything and get all pissed off if you say anything along the line of «let me think about it». That Asian-​barbie doll looking «Dr.» Judy Hoang is the worst! In an effort to keep up with her barbie doll look, she has these pretty gel nails that are an inch long and they stab your mouth and your gum so painfully as she’s doing the exam.

This place is a complete rip off. They told me I needed deep cleaning and three fillings. Got a second opinion and none of that was even needed.
My daughter also came here bc she had a cavity and the dental hygienist refuse to work on her without nitrous which was gonna cost me $ 200 with insurance. Got a second opinion at another office and they didn’t require nitrous and did a filling instead of having her tooth extracted like what the dental hygienist here suggested. Shame on you people. Always out for people’s money. We pay enough for health insurance as it is already!

Every time I go into their office I’m greeted with a friendly smile and upbeat attitude. I’ve had work done several times including cleanings, crowns, fillings and a mouth guard. Both of my kids have dentists here as does my wife. We’ll probably be getting braces from them for our youngest son. I guess you can say it’s a family affair. It’s close to my house, they have plenty of free parking and they let me bring my bike inside when I ride over. I’ve never had to wait longer than 5 minutes from the time I walk in and they’ve taken me at the last minute for an emergency procedure.
All of their equipment is state-​of-​the-​art. I needed a crown and guess what. I didn’t have to make three trips. They took pictures and ran them thru a 3D printer of sorts.& out came a crown. In the mouth it went, they made a few adjustments and then it was off to the kiln as it were. Less than 30 minutes later, there it was, a brand new porcelain crown. Save time and money because time IS money.
I highly recommend Park Place Dental Group.

Please do your self and your family a favor and find a different Dental Office. The front office staff is way nice… then there’s the but…
My wife went in for an emergency appointment for mouth pain the dentist never touched or looked for the problem! We spent more time with the finance guy who informed us of what it would $$ cost $$ this place is so far removed from the family dentist they seem to only be concerned with how much you or your insurance can pay and just don’t care.
It has been my own experience an I have had a lot of dental work over the years. I had a implant put in an it was the most violent dental procedure I have ever it felt as if my teeth were being pulled out of head with pliers.
And don’t fall for the pricy unnecessary procedures they try an push get a second oppinion

Hygienist, (reception/​staff/​office manager/​dentist), oral surgeon; this is my experience best to worst (worst being two stars).
Hygienist was great, but the scheduler made it so I had to get one side of my mouth done, then get surgery, then go back for for the other half with waiting room time in between.
Even though, I had a few treatment/​tasks to do; glad I had insurance because some seemed pricey. I was in the office for a couple of hours one day and for over five hours, two days later; glad I was able to take the day off. This should not be taken so much as a negative review of the staff but if anything my overall experience of the patient care for whatever reason.
There seems to be «a lot of cooks in the kitchen». This may be the same at other dentist offices too, in order to maximize productivity/​flow and profit, but it is maybe not quite working as well as it should. If it were then, my time spent there would have been less. Also, and perhaps more importantly, it seems things like patient care can fall thru the cracks if you are a patient that doesn’t advocate for yourself and have a good memory (hard to do if you had been put under; luckily I was not).
Communications or lack there of seems to be an issue. Any smoothness came from routine, If there was anything out of the ordinary then it seemed you’d have to connect the dots for them or keep asking different staff so they didn’t forget to tell you something. They had me scheduled to be put under, but no one told me prior so luckily I hadn’t eaten anything, but after discussion, I decided I didn’t need to be put under. Now, I need to follow-​up to get my «credit» for that refunded to my bank.
I had an issue with anesthetic affecting the back of my throat and back roof of my mouth that the hygienist was able to deal with especially when doing the other side of my mouth after surgery. That info wasn’t past along to the surgeon and I wasn’t able to as well because of the perfunctory factory type processing. So, I had to deal with that…
No ~one~ person seemed to know what was going on, which would be fine if the communications were good.
They are great at getting you to sign what they need signed for liability and getting paid.
If I didn’t remember what I was told by the medical staff which isn’t much at all and not familiar with general biological knowledge from school and life experience then I might have issues. Follow-​up, take home instructions, etc… are sorely lacking. In lieu of this, medical advice/​instructions come from the front desk staff instead of someone with a medical background.