Old Navy

This is one of the slowest old navy stores I ever been to. There was a long line just to get into the fitting rooms and it was moving at a very slow pace. After wasting about 30 minutes for fitting room, another long line for checkout. Selection is comparable to other stores though.

Harassment. That is what happened to me outside this store today at 6:56PM. I walked up to return something, the old navy employee was standing in the window she looked at me and I couldnt tell what she was doing so I kept walking closer and this EXTREMELY RUDE AND AGGRESSIVE security guard comes out telling me, more like yelling at me, stores closed! I said, «It’s not 7», he said, «why you gotta come all in my parking lot with all this problem» (are you kidding me!) I reiterated that it was not 7 and I just wanted to return something. He got all flustered and ran to my car and took picture of my license plate screaming something about a $ 3000 fine. I could not believe this guy! I asked him to delete the picture, give me his name, he refused it all. A nice lady from the Petco next door came and told me I should call the cops because he was harassing me, all of a sudden he said, «why don’t ya’ll just go on your way and everything’s fine.» He was a LYON security guard, older man, rude, and I will be contacting OLD NAVY’s corporate office to report him. Unbelievable. NEVER AGAIN!

Inventory: Generous quantity in every size, including those items currently on sale. Check the clearance because you may find additional savings.
Customer Service: Every employee I approached for assistance was enthusiastic and helpful. The sales associates at the cash register really know what their doing, and they complete the transaction without any unnecessary delay. The line moved quickly!
Parking: Lots of parking is available close to the entrance of the store.
Sizing: Most of the garments seem to run larger than your typical size.
Prices: There are plenty of ways to save, and if you have coupons you’ll get even more savings!

Let me tell you why this store is one of the best Old Navy locations out there: April.
She’s the manager I believe, and is extremely helpful. She runs the place very nicely and one can tell the employers all love working with her. The time I’ve been there she is quick to not only check in with the customers but also with her employees, something that is seldom seen in retail now a days. This in turn leads to excellent customer service.
DO NOT GO TO THE ELK GROVE STORE! They are rude as hell, messy displays and super crowded all the time. You are better off in this one. They have a good range selection and sizes. Their clearance is always poppin’ too.
When you are in line to pay, do yourself a favor and take out your cellphone. Look through Instagram, you email, Facebook, give me a thumbs up on Unilocal and add me as a friend, because when you are in line to pay they have all these knick knacks that you really don’t need but end up buying. You’re welcome. :)

First off, the location is so convenient, right next to the mall and a bunch of restaurants. The store is always nice and organized. The customer service is amazing, being greeted and asked if I need any help is very nice. Plus, there is ALWAYS stuff on clearance. I always leave the store buying something!

I’m totally and completely in love with this location!
It’s next to Arden Fair Mall — so you can do major damage to your credit card, or just pop in for a quick window shopping session. The parking lot is huge — so don’t worry about getting caught in car exhaust. You’ll be fine, I promise.
I’ve been here twice and feel like this is my spot. I will admit that I went here on a whim, as I haven’t willingly gone into an Old Navy since freshman year of college. To me, it had the perception of being too young. I’m really happy I stepped in, because I was happy with the selection and even happier with the sizes.
The Old Navy I used to know, turned into the NEW Navy I will continue to come back to. And the sales make it so I don’t have to dig myself into a hole of debt. Yay to a good credit score!

Probably some. of the most unwilling and rude store associates in an Old Navy store that I’ve ever shopped. ‘Nuff said!

Worst service ever! I waited in line for ten minutes because they only had one register open. Then when they opened a second register I was up. I noticed a hole in the dress I was about to purchase. The girl told me to go get another one. I asked her to start ringing me up. I was back in less than 20 seconds and she was ringing the next person in line. I complained and she said hold on, rudely. I had to wait another 5 minutes while she continued to check out the customer. Meanwhile everyone behind me in line was being helped. By the time I was helped I decided not to purchase the dress. I was so upset and realized their clothes are cheap if it was already ripping.

I stopped in on my way to dinner to pick up a coat that I saw on the website and I actually came across a couple of other items that I decided to grab as well. I will say that the store was fairly organized (for Old Navy standards) but it probably helped that it was fairly empty. However, the only busy place seemed to be the cash registers. I brought my three coats and a sweatshirt up and got behind the other 4 people in line. There were two registers open helping two other customers. I figured it wouldn’t take too long to get through the line but I was sadly mistaken.
One woman decided to open a credit card so that took a while to get through. The other cashier must have been jealous because she decided to ask the other customer about 15 times about opening a card, explaining all the benefits, talking about how much money she could save by opening a card… all while the poor woman kept saying no. It started to feel less like a clothing store and more like a used car lot. So now the four of us in line were left to wait while the sales pitch played out. After that transaction concluded, the next woman steps up and she has some type of exchange… which also came with the credit pitch. The other register wraps up her transaction so the party in front of me steps up. Three people with a bunch of stuff to price check and then decide about… totally not the store’s fault but it is clear that this isn’t going to be quick. I’ve already been in line for 10 minutes at this point but I’m next in line so I don’t want to leave now.
The exchange is finally complete so I start to walk up to the register, at which point the associate looks at me, doesn’t say a word, and just walks away. So I’m now left standing there awkwardly with my arms full of stuff and I finally decided that I had enough waiting. I set my stuff down on the counter and proceeded to walk out. As I neared the door, this same woman that just left the register, looks at me and says, «Have a nice night!» (which was literally the first thing any employee had said to me for my entire time in the store) so I felt compelled to respond that her poor customer service just cost the store a sale. She then tells me that there was a loss prevention issue to which I respond that, by placing the loss prevention issue before me, she now cost her store even more money.
Old Navy is always a good place to find cheap, basic clothing but the website is always running some sale so I think I’ll stick to the website from here on out. Really disappointing…

This is one of the better Old Navys in the area. I usually go to the one in Natomas, but the parking lot is a nightmare. The last choice was the ON on Howe, but that’s long gone and good riddance.
This ON seems larger than most, and it’s newer, so it still seems shiny and organized.
The customer service there has been great, too. I’ve been three times in the last … 2 months, let’s say, so I don’t seem like a shopaholic (I’m really not). One of these occasions, I was trying to find a hat I could wear to colder/​rainier areas and there was one that an employee knew existed. We walked all over the store and couldn’t find it, but it was nice of her to drop what she was doing and look for me. Not all employees would have done that.
This will definitely be my go-​to Old Navy from now on. Ample parking, great service, and decent selection.

The store was so messy. Nothing was in the right place. I could not locate a salesperson to help us find sizes. Did not buy a thing we just walked out.

I love the dresses and the children’s clothes but don’t come out this way very often. I was greeted by Colin who helped me with my purchase. Very polite and friendly, which a lot of stores lack. I will be back to this store.

I went to the Arden location this afternoon, I must say, worst customer service. First of all the line was ridiculously long. There were quite a few employees who were standing around doing absolutely nothing. Second, when I did get to the front, I was not greeted at all. I came in for a gift card. They all acted like they didn’t want to be there and were just very rude

The short: Needed some generic boring clothing for a boring event so went with old faithful
The Long: I had a party to attend to and I am not the khaki and polo shirt kind of guy so I had to track something vanilla down to wear. I walked in and was immediately greeted by a shirt folding employee. I started wandering through checking out this and that and while I was doing it I blinked and I was in the kids department. What in the hell happened in here? This location has about 20% guys clothes 30% kids and 50% women clothes. Not only that buy half the racks were empty or about half of the section itself was the sale area. There was pretty much nothing in here except for the serious basics. They had more undershirts than actual clothes you wear in public. What a waste of my time. I suppose if you are a woman there will be plenty for you here.
What works: Vanilla clothing at a reasonable price
What to improve: The smallest guys section in any store I have ever seen

Old Navy: it’s a clothing store! With clothes! …aaand that’s all I got.
I prefer this new location, as the old store on Howe & Hurley was very cramped and that parking lot was a nightmare to navigate. Now their parking lot has plenty of space and their store (which, as a slight downside, now is a carbon copy of every other Old Navy store) is now very well-​lit and spacious with plenty of room for more stock.
I guess Old Navy is simply OK to me because their stock is never very thrilling. Old Navy is great when I need a buttonup shirt or slacks for work or possibly some simple gym duds. Their clothing has never really thrilled me with design, color, originality, etc. But it’s good quality clothing that won’t break your bank, so it’s a great place to stock up on basics. Plus their staff always seem friendly, so that’s a bonus.

It’s exactly what I’d expect for an Old Navy… almost. This latest edition to the chain is a cookie-​cutter version of every Old Navy store I’ve ever been to. It has just what you’d expect, and for those who are in love with the Old Navy brand, this store does it as well as any.
I’m docking a couple stars because the men’s section is smaller than I’ve seen at other stores and because of the long lines and limited cashiers. I stood in a line for ten minutes only because one person was ringing people up while another was doing something on her register without acknowledging the building line in front of her.

Pretty much an Old Navy is an Old Navy is an Old Navy… however with their relocation this store has gotten so spacious and organized it makes this girl with OCD smile! I no longer have to feel like I’m lurking in a dark corner while shopping for jeans etc. The team was so friendly and helpful! It really felt like a new store!