Nordstrom

I probably spend about 500 to 1000 here a month on shoes, purses and clothes. I just bought a 180.00 Rayban for my BF. Today I was shopping for shoes. The store was practically empty, it’s a Wednesday. and found a pair of shoes. An Asian guy declined to put away the pair of shoes for me while I have dinner. He said they want it available for everybody. I am pretty sure with the AMOUNT of traffic they have today, and another pair of the same size and style on the rack, it wouldn’t make them lose another sale. Oh well. I guess he didn’t want my purchase. That’s too bad! They lost a sale!

This is a review for the café.
Giving it 3 stars for the food, because it was decent. Nice presentation and flavorful. But the customer service was poor. The gentleman at the cashier didn’t make a lot of eye contact and didn’t seem engaged. He asked us to repeat our order a few times because he wasn’t paying attention the first time. The waiter was kind, but he also seemed like his mind was somewhere else. No name introduction or friendly conversation.
I expected a lot more excellent customer service from a Nordstrom’s. If I can help it, I don’t think I will be returning because the price of the food didn’t match up to the experience.

I came to the mall? Oh, yes AT&T (which is not actually IN the mall). Pay bill, still looking for that BIGGER phone (not smaller)…over 5.5 & under 6.9…then i went into the mall (because i thought i had my Nordstrom bill with me– stuff incurred from The Rack a month ago). Kitchen sink but no bill… Alejandra had to call about three times before they came up with the account (so what does the RACK have on them? One try & they had it). Anyway paid bill… wandered around (they have TOP SHOP & other Brit brand). Found a layered tank (put on hold)…had to activate a new NORDIE card i received in the mail about a week ago… must be tired of me making them look it up (old one is in the safety box w/​passport, etc.). Good thing i stayed on just that floor & that quadrant (if i was anywhere near that DESIGNER sect, there would be hell to pay)…

Review for the shoe shine service inside of Nordstrom.
If there was anything lower than 1 star. They would get that rating.
HORRIBLE, APPALLED, Not satisfied at all.
I have an excellent pair of all upper leather boots for work. I took them in for a spit shine and returned an hour later. The boots were not shined at all. They actually lost the shine that I worked hard to put on there. I will NEVER do business at this location again. I honestly felt like just throwing the boots away.
My emotions were as follows: as I walked back to get my boots (optimistic), when I saw my boots (confused), when I picked up my boots for closer inspection (Angry, Upset, Disgruntled). Then I felt sad. Like if I did something to deserve this.
Please, don’t go through this roller coaster of emotions. Don’t let these scoundrels fool you.

Received the absolute BEST customer service from Kayla, she went above and beyond to help my mom and I find the perfect bras we were looking for. She measured us, and was soooo helpful with bringing different choices. She was extremely patient and personable; with an awesome attitude that made my mom and I feel super comfortable! She even signed us up for Nordstrom’s cards, which was so beneficial. My mom and I are regular shoppers at Nordie’s now!

Desirea O. In cosmetics was fantastic. After a less than perfect experience I was not coming back to this store — ever. Desirea restored my faith in Nordstrom, the Nordstrom way and why I used to love shopping here so much. Thank you for all you do! I’ll be back.

This is more of a review for MAC Cosmetics…
I recently moved to Sacramento from Hawaii and the new climate has not only made me lose my precious tan but has also done a number to my complexion. I came in to buy new foundation and Jos helped me out. She was wonderful. She picked out a number of products, applied a full face, and gave me helpful make-​up tips.
I’d rather come to the Nordstroms MAC counter than the actual store because not only do I earn point with my Nordstrom Card but I find that I get better service too.

I had the BEST experience today at this Nordstrom’s MAC counter! I’ve had some horrible experiences at the actual MAC store in Arden because of which I avoided going in to any MAC stores and always shop online. However, today my sister and I needed help with some color matching for concealer and foundation so we ended up going to the MAC inside Nordstrom. I was greeted by both of the MAC employees with respect and was asked to wait as she finished up with her previous guest. As I was looking around while waiting, I was approached by Sabrina! Sabrina helped me and my sister pick out the right shade and gave us many tips on makeup. She was very sweet and lively. I felt so comfortable! In the end after the transaction, she gave us both a hug :) All thanks to Sabrina, Nordstrom and their MAC counter earned 2 new customers!
KEEP UP THE GREAT WORK SABRINA!!!

5 stars for Anna at the Estee Lauder makeup counter.
1. She tried 3 different Estee Lauder double wear on my face to find the right shade.
2. She used foaming cleanser to remove my makeup
3. She introduced a cream+primer without me even asking.
With such excellence service and great match that I have found, I decided to bring my friend this time to find her shade.
0 stars for whoever the lazy cosmetic assistant (short brown hair and short stature, probably in her mid 30’s) was at Estee Lauder was this time.
1. Tried to put foundation on top of her old foundation.
I had to tell her to remove the foundation, instead of a gentle cleanser she just wiped it with tiny bits of makeup remover.
2. Asked her for primer and she told me she doesn’t like any types of primers for oily skin, so we won’t find any either (WHAT KIND OF BS IS THIS CRAP???)
3. She was horrible at matching shades and didn’t try to help us further. Her attitude does not match this company.
We went to Sephora and Macy’s and got better service there. I am appalled.

Received the best customer service ever today at Lancome, Nordstrom in Arden, Ca from Desirea! Not only did she help me find the red shade of lipstick i had been searching for for a very long time, my experience there felt like an early christmas present. She was patient, helpful, knowledable, considerate and so much more even though I am only a tier I customer.
Happy holidays!

I ONLY BUY MY SHOES AT Nordstrom — here’s why
Anywhere from $ 250.00 to $ 600.00 these shoes are excellent in quality and exquisite in looks & style. Gucci, Ferragamo, Bruno Magli, Magnanni & others.
I recently bought a pair of $ 300.00 Magnanni and wore them 2 X. On the second time I somehow someway kicked something and cut the corner. I took the shoes back to Nordy’s and they replaced them with NO QUESTIONS ASKED!!!
That’s customer service.
I apologized and admitted that this was my fault and not a mfg defect. The Mgr Michael took care of the situation and gave me another pair. Real Cool

Went and had lunch with a friend of mine’s today and she recommended Nordstrom Café. So thats where we went. We had a wonderful time. We both got the chicken Caesar salad. And she also got the soup of the day. I’m not really one that experiment when it comes to soups. I like the ones I like and that’s it. Period! I will admit tho, it did smell good. I was very pleased with the lunch there. I will admit it wasn’t cheap. $ 31. buck for two salads and a soup… I do think that it was worth it, because I really enjoyed myself. I liked the atmosphere there. It was a nice set up with about maybe 25 – 30 tables and a patio with tables as well. It was nice and clean.
It was very busy during the lunch hour and the staff was very attentive to waiting on your tables. We ordered our food and they brought it out to us. The café was full with people and laugher and chatter. We had a great time and after we returned to the floor where my friend works we were just laughing and talking when I realized I have left my purse hanging on the back of my chair.
I turned around and headed back to the café and my heart was racing and I was praying no one had walked off with it. When I got back there, there was a guy sitting at the table where we were sitting and I’m asking him if he seen a purse and he’s looking at me like {…} So I turn to the young man that had waited on us and he told me it was at the counter. I was so happy and thankful that the staff were so honest and mindful to even noticed that I had forgotten my bag.
Overall I had a great time and enjoyed the salad and experience at Nordstrom Café and without a doubt I will definitely return to eat there. Its hard to find good help and good people all in one. #GoodFood #GoodCompany #GoodDay

I love that Nordstrom’s has its own shaded parking structure. I went there today because I knew I could park in the shade (This is a big deal when you have things in your trunk that can’t get hot.). In addition the door closest to me was right what I wanted. Yes, this time I totally cut through the store to get into another store. As I was walking out the front door to the mall I passed a sign offering smoothies, I was starving. I was about to get in line to see it had about 7 people in line already. When I walked back to the store it advertised a fruit tea. That looked just as good. The line had doubled in size.
The last time I was here I went to the café for dinner. I had no idea they had such a posh café. They even had a children’s menu with things our little girl loved and she got a drink, which made here happy. I think she got milk. Our past dishes were brought to us in real bowls and they came with shrimp. The shrimp was perfectly cooked and so was the pasta. I will come back and eat here again.

Took my lady to get her Michael Kors watches sizes and Sonya was very helpful and very pleasant! She greeted us and we informed her what we needed and she told us she would be with us after she helped the customer in front of us!
She sizes my lady watch perfectly and even asked to adjust the time setting. She gave us a bag for the box and was very professional.
We were very pleased with the service for watches! If you decide to visit, ask for Sonya!

This review is purely on their shoe shining department.
I have to admit i was reluctant to try getting my shoes shined at this location based on all the horror stories i had previously heard. I always go the the Nordstrom’s in Roseville to get my shoes shined!
When you go to Roseville, The wait can be upwards of an hour long, That’s because they do an immaculate job on shining shoes! I always walk out telling myself there’s no way in hell i could of done that good of a job on my own!
Not the case with this location, I walked in. No line. Sat down for maybe 5 minutes. «I’m Done! Says the employee. HuH? They don’t even look any better than when i walked in??? That’s as shiny as they get, he says! Say What??? (maybe if he had used brown shoe polish on my brown shoes instead of black, they would of shined up a little better!
Lesson learned! If you want the shoe shining experience of a lifetime go to the Roseville location! Top knotch customer service there! They shine your shoe for at least 15 minutes and you always leave over-​whelmingly satisfied!

I was in pursuit of a professional suit that was not a seasonal garment. I wanted something that could be worn throughout the year so that I get my dollars worth. My experiences with pulling different suits and outfits from the racks and trying them on can get extremely frustrating, which is why I decided to book an appointment with a personal stylist. And I must mention that if you are in need of purchasing a business professional ensemble for an important event, such as an interview or a meet-​and-​greet, you can’t go wrong with working with a professionally trained stylist at Nordstrom.
The stylist asked me questions in regards to «what the event was for as well as when and where it would be held. We talked for a little while so she could get to know me, which is important when pulling different outfits and suits. Over the next week she pulled several dresses, blouses, suits, and slacks, and had them waiting for me in a private fitting room. To my surprise she also paired shoes as well as accessories for everything. I tried on each outfit we colletively critiqued everything. This helped us to quickly narrowed down my choices to one suit. I ended up choosing a deep blue/​black Boss suit paired with Cole Hahn pumps. Immediately after my decision the resident seamstress appeared at my fitting room door ready to tailor my new blazer and to my surprise the slacks did not need to be hemmed.
Added Bonus:
The entire appointment took less than 2 hours and a fitting for undergarments as well as appointment with makeup artist is also available.

My review strictly to the fragrance department!
It was very pleasant to deal with Daniel, as he’s rounded expert at the fragrance world. had that impression when I visited his website 1^st, then when I had the chance to visit the store and finally find him, and took his time to show me the types of fragrances they had, and till we stall on the type I like, then he show me what they got of that type, till we shrink them to small number, from there went to the elimination till we got to the one! After all that process I even didn’t want any of their discounts.
My final impression was excellent customer service!
Thanks Daniel

Wow, wow, wow!!! What an experience today. Never in all my shopping days in Sacramento have had such wonderful service.
I’m a bride to be for a second marriage. My wedding is still three and half months away. I really needed somewhere I could go to help me get my adolescent son looking his best for this special event.
I didn’t want him wearing the same traditional clothing as everyone else. My son rarely dresses up. When he does he feels awkward, foolish, out of sorts more than usual. He doesn’t want his picture taken. I didn’t want him having that kind of experience on my special day.
So, there I was… frazzled bridezella who already had been to three stores without any luck. Dragging my boys across the mall, ready for a breakdown because I had one too many things going on. Thank God, I met Aaron. He is the coolest fashion consultant I have ever met!
Our meeting started with him showing is two Blazers that looked just like every other blazer I’ve seen except in a different pattern. I gave him a chance to try it on my son before delivering the news, that was completely not the look I was going for.
That’s when Aaron sprang into action. He was excited to finally have a challenge! He said hold on let me go find you some alternatives. He really used his imagination and found two totally great outfits!!!
We went to the dressing rooms to have my soon try them on. The first one was my favorite of the two just looking at them from the hangers. However, it’s kind of like when a woman tries on dresses. You never really know how it’s going to look or fit until you get it on. My son walked out wearing a very nice outfit, but he walked up to the mirror as if he were a scarecrow. Afraid to put his arms down. He walked all stiff and awkward to the front. He didn’t complain but his body language was all wrong. Thus, the message was clear: good outfit just wrong on him.
The second outfit was completely different. I wasn’t super impressed with the jacket until my son tried it on. What a difference!!! He comfortably walked up to the mirror. Once Aaron was through making all the adjustments, we found slacks, shirt and tie, and even shoes to match! The transformation was amazing!!! My son who never shows much expression at all was actually smiling!!! And he looked so comfortable. The best part was I felt all the pieces could be used again. It was the perfect blend of dressed up and dressed down. I was so grateful to Aaron for helping match my son’s needs to the event.
And the best part, he even let me take his picture!!! That never happens! I was so impressed I have to share it with my fellow Unilocalers. Please ignore my bored son in the background. Sweet boy was bored waiting but never complained about being there either.
So, Aaron is my hero for helping rescue my son from awkwardly posing in family photos that will last a lifetime. And I am soooo coming back with my fiancé when I get a chance. Turns out Aaron helps clients build a profile and then sends them clothes to try on. No more awkward shopping trips for the man in my life. He hates going into stores. I really feel Aaron has a great personal style and really understands the entire concept of how to make anyone look their personal best.
Everyone working that day deserves a special thank you. They all were super sweet to my boys and I. I was able to breath a sigh of relief that one more aspect of my wedding day was taken care of. And the fact that I didn’t need to go out of town for this part, really helped me to stay on schedule. Thank you Nordstrom Men’s Dept!

For the most part when we frequent Arden Fair Mall we park at the structure right next to Nordstroms. It connects directly into the second floor of Nordstroms when you park on the top floor. It also connects directly into Arden Fair mall as well on the opposite end near Sears.
I love Nordstroms but my HB doesn’t of course bc it can cost a pretty penny here. But I love shopping here bc now I have my eyes on those colorful springtime Lucky espadrilles. Did I mention I love fashion too & purses? My eyes are always making contact with beautiful tops & dresses plus checking out the different styles they have now for spring.
I even remember back to the crazy beanie days when we used to camp out here for Princess or Erin beanie. We would be in long lines waiting for the beanie Bears. Those were crazy memories not to repeat but now I can at least enjoy shopping here.
I do prefer this Nordstroms over the Roseville location maybe bc of the parking convenience but it’s clean and organized plus spread out evenly into three floors. There are women’s restrooms on the second and third floor. I know men’s is on the first floor.
There is a restaurant on the third floor plus they have desserts in a showcase. You can also purchase coffee just when you walk out of Nordstrom’s on the right side. They have seating here too if you rather drink your coffee and surf on your phone waiting for your friend, wife or sister to finish shopping. I know that for a fact as I have a sister who can shop until the store closes!
I will probably be back to Nordstroms soon as I got to try on those shoes plus we have to run an errand next week to pick up an item in a different store close by. See you soon Nordys!

Hell hath no fury like a woman scorn.
Fool me once, shame on you.
Fool me twice, shame on me.
Here I was, thinking that Arden Nordstrom would provide me with much better customer service than their counterpart in Roseville.
*Buzzer* WRONG.
I came here early Monday afternoon looking to exchange some shoes that I got. I walk in, walk straight to the register and begin my wait in line.
There was one person being helped in front of me in, what seemed like, a lengthy and complicated transaction, and there were three other people behind the counter… chatting.
A cashier walks up to the second register… looks at me… and then proceeds to help the lady who walked in front of me. At this point I’m thinking… it’s okay. It’s the holiday season. Maybe she didn’t see that I was first and I was in no mood to get in an argument.
Continue the waiting clock.
The cashier with the complicated return finishes and another saleswoman takes over his register. She asks the guy BEHIND ME to come up to her register so that she can ring up the shoes she brought out for him.
Actual conversation
Lady: I can help you now sir.
Guy: She was here first.
Lady: Um, it’s fine don’t worry about it.
Excuse you. I know you work on comission or whatever it is that has your panties in a bunch. But you’re still gonna get this guy’s money and comission. NOW YOU MAY NOT GET MINE.
She helps the guy, finally calls me over to her window in a voice that makes it seem like I just kicked her dog off a bridge. As I explain my situation to her she doesn’t look at me ONCE. She’s too busy scanning another shoe and going about other business.
If you weren’t ready to help me, then why did you call me over?! After I’m done explaining to her and what seems like 5 fives of actual awkward silence she tells me «I’m gonna have to find someone to help you.» As she walks off to find the shoe she was scanning.
WHAT ARE YOU HERE FOR. To stand here and give off the illusion that you are actually working? She disappears to that mysterious backroom of neverending shoeboxes and just never returns. Never sends someone my way. I’m standing there at the counter like an idiot.
Another lady comes up to me, asks if I have been helped and I answer that I’m not sure. «Well, what did she tell you?» She asks me in the most exasperated tone ever. Uh, that she was gonna get me help and that seems to be something your entire department is lacking. «Oh, well… uh can you help her?» She asks the guy next to her.
Thank GOODNESS for the guy. Whose name is Joseph I believe. That’s what is on my receipt. He was friendly, helpful, informative and took initiative when my item was sold out. He is the ONLY reason this place isn’t getting one star or lower.
Too damn long; definitely did not read
Just…don’t go here.
If you do. try and find Joseph.