Natomas Eyeworks Optometry

It took almost a month to get my prescription glasses. Who takes that long? My son had an apt today, I called them to let them know I would be about 10 mins behind and that I don’t mind waiting bcz I’m late. Even then the receptionist was rude and said no you can’t come here! Wtf really?! I wouldn’t recommend this place at all.

I have to change my review based on today’s events. I’ve been a loyal customer since ²⁰⁰⁵⁄₆ since my family moved to Sacramento. Today was a sad day that I had to close my account. I was preparing for a family trip and needed to get a pair of contacts just incase my current pair ripped. I won’t name names, but they know who they are as they worked today. Well, during the phone call I stated I needed to make an appointment as I am over due, and in the mean time at all possible to get a sample pair til my next visit with Dr Fong. Well the young lady stated that no that wasn’t possible because my prescriptoin has expired. She began to look up my information and wasn’t able to find it. My wife changed carriers and her current information was not in the system. Well, I explained that I would call back once I get everything squared away with our new insurance. The young lady did not hang up the phone and began joking about my insurance situation to her coworker which turned about to be the manager. I could not believe what I was hearing over the phone. Both of them joking and laughing about how I called in asking for free stuff without having insurance or an appointment. This lasted for about a minute or so. Then the phone died (she realized I was still on the call). I called back and she picked up the phone and hung up immeditaely. So, I called back again and she answered and I expressed my dismay and told them I was coming down to close my account. The manager was trying to explain their side of the story and offer her apologies. I advised her my family will no longer be returning and to please close our account. I wished them a Merry Christmas and headed home and explained to my wife we will no longer use them for eyecare. I can’t believe Dr. Fong would hire a staff that would be so cruel and apathetic towards others. It’s time to look for another optometrist. I

I have an eye disease called Myopic Macular Degeneration and need contact lenses to help correct the little vision I have left. I have ²⁰⁄₂₀₀ in the left eye and ²⁰⁄₄₀₀ in the right. Getting a new pair of contacts is a daunting task for me not to mention for an Optometrist. Dr. Fong was very patient and after a couple of tries, we just couldn’t get the prescription right so I opted for some transition lenses instead. One of the side affects of having this eye disease is extreme sensitivity to light, unfortunately the transition lenses that were custom made for a pair of frames I brought them didn’t work out either. They took too long to get dark and I was getting headaches :(
During this whole time, Sandra (office manager) and Kimberly (optician) were VERY patient and understanding with me. At one point I was so mad I stormed out mumbling something under my breath; frustrated that the second pair of contacts weren’t quite right. I came back a week later and apologized for my behavior. Kimberly says to me «don’t worry about it, we have thick skin» :)
One day, a sunglass rep was in their shop and Kimberly went out of her way to find a pair of sunglasses she thought I would like and I did! They’re working out great.
As an employee/​owner of a small business (35 employee/​owners), I pride myself in providing exceptional customer service. Our company motto since 1948 has always been ‘Customers Make Paydays Possible’ Well the team at Natomas Eyeworks far exceeded my expectations! Outstanding customer service! The office is warm and inviting and has a great location (next to the Rite Aide on Del Paso near Safeway). You can find many well lit and inviting places but what you won’t find often is a person or team willing to go out of their way to make a customer happy. So give them a try, you won’t be disappointed.

On December 05, 2013, I was a new patient, I have had to pay out of pocket for all of my services due mis-​filed paperwork. I have tried going in there to straighten it out myself however it does requires their cooperation in finishing their portion of the electronic form, I have also had representatives from both eyemed and bcbs phone, it’s all very strange to me that these same two women act like they have no idea that I have called them every week for the past 4 months!
Oddly enough one of my children had an appointment a week later than I, and everything was covered per our policy agreement. However the prescription she received is not accurate!

Absolutely a great experience with Dr. Fong and his staff. Was able to set up an appointment with no problems, they knew exactly how to work with my insurance, and the entire experience was really smooth.
The biggest aspect of this visit that stuck out was their ability to fit me with contacts. I had never truly worn contacts before, and the few times I had tried in the past ended up with me being frustrated with the incorrect prescriptions. I had somewhat resigned myself to not being able to wear contacts.
Well I decided I wanted to give it another go and Dr. Fong was fantastic in helping me find theright prescription (He narrowed it down to the perfect contacts for someone with an Astigmatism), and the staff was extremely patient with me as they showed me proper use.
As long as I’m in Sacramento, or even remotely close to Sacramento, I’ll be going here for my eyecare.

Dr. Fong is good. I got my contacts here and had a great experience. His office was very helpful and convenient.

I went there a year and a half ago for an eye exam with Dr. Fong. I later asked for both my reading and progressive prescriptions so I could purchase glasses. The staff was courteous and emailed them right over. Upon printing them, I noticed they were the exact same prescription. I went in to the office and inquired about this and they said that was correct, not a mistake. (?)
I then purchased reading glasses elsewhere using the prescription he gave me and noticed they seemed really strong. They gave me headaches and I struggled so much that I had to go back to using $ 2 drugstore glasses for reading.
Yesterday, I went to a different eye doctor for my annual exam. In short, he said the prescription I was given by Dr. Fong was WAY to strong for me AND that the progressive and reading glasses prescriptions should NOT be written the same.
The staff was nice enough and I don’t know if other eye doctors work there, but I certainly would not trust my eyes to Dr. Fong.

NatomasEyeworks was awesome. They gave me an appointment the same day I called and everyone was super friendly and efficient. Dr. Fong was really nice and made the challenging task of «which slide looks better» seem easier.

Dr. Fong ROCKS! He takes his time and thoroughly checks your eyes. The staff is friendly and always work with me to get me an appointment ASAP. I have been using Natomas Eyeworks for 3 years now. If you are in need of a new optometrist definately give this place a try.

Soon as I walk in I was help right away… Lookin for a new eye dr place and I have found one… Had to leave the walmart eye dr place due to bad customer service everytime I go in there… Real good thing about iz the ladies tht work there at the front desk are die hard sf giants fans… We talk baseball for a bit… Got my contacts lens and was on my way… They gave me a discount for contacts too