MDSTAT Urgent Care

Absolute professionalism & appropriate humor. I find this to be the most flexible and enjoyable urgent care center I have ever checked myself into. A humongous thank you to Dr. Obanor, Nurse Katheryn, and Nurse Hannum. Such a clean facility.

This place is a joke, you are way better off stepping in to traffic and getting ran over by a semi truck. Very unprofessional and rude. The worst medical experience I have ever been through.

Overcome with disappointment, I went in for a fever of a 103 and swollen tonciles, so I assume I have strep, the performed 4 different tests all came back negative… Was told by a Doctor named Judy, that your gonna have to have lots of sleep and Chicken noodle soup, that night and the falling day terrible. I went in again to have the strep test again, when a nurse took my vitals and put my into a room I sat there for 45 minutes for the doctor to say 5 words, then leave for another 15 minutes, saying he’s going to give me a prescription for a cold medication. I would later go to sutter health because I was afraid I was going to fry my brain, and within minutes they were able to determine I had strep throat.

New location and does not have equipment set up. Still training everyone. The doctor was rude and would not come back in to clarify a question I had.

I had a very positive experience here. I was seen by their Nurse Practitioner, Judy. She spent a good amount of time with me, discussed all possible options for treatment and listened to my questions and concerns, respectfully. I have no insurance currently, so she actually got a discount prescription card for me FROM HER PURSE! Which actually helped me save money on my prescriptions! She gave me sufficient refills (which I appreciate since its for a pretty ongoing issue). I will definitely return here if ever in need again.

I came in one evening and was the only person in there and I sat in the room waiting for the doctor for over an hour as I could hear him bull shitting out in the desk area. Very unprofessional.

Horrible. I paid $ 125 for a visit and wasn’t seen by a doc. I was seen by a nurse practitioner who said I have asthma and tried to push a $ 90 inhaler on me. Asthma? I’ve never had asthma. I’m a runner. No labs or exam but asthma? A guess? That’s it? I have been coughing for 6 weeks and coughing up blood. I paid $ 133 for an X-​ray and while waiting the staff ordered food and discussed their personal lives and discussed my case and another patients case. Hello, HIPAA! I’m a healthcare student and we took a communications class on this issue. The nurse was waiting to meet someone to eat but had to wait on my «stupid» test result. Exact words used. Once my result came through, she gave me no discharge info. I asked if I was ok. Could I run? What do I have? Any suggestions? All she cared about was getting to go eat with the person waiting outside. I was treated in such an unprofessional manner and the student med assistant was so rude. I received no formal care yet dropped $ 300. Nice ethics huh.
Update to my review:
I went to a real doc the next day and was diagnosed with walking pneumonia. I was prescribed a z-​pack. The doc said if I hadn’t received treatment the next step for me would be the hospital. After 10 days I was back to my old self. And guess what, no asthma.

Sorry, but it was not a great experience. Went here when I was having some abdominal pains and was briskly turned away. The guy at the front literally told me I was wasting my time being there and they didn’t accept Kaiser anyway. I agree with the comment on here that says that all urgent cares should accept ALL insurances. Anyways, then a younger girl (assuming it was a medical assistant) told me that Kaiser had an urgent care (which later I found that they do not.) and that Point West location had an emergency room (again, they do not). I ended up going to Kaiser Morse location where I was treated much better anyway and should have just originally gone to instead of wasting my time.

If I could give less than one star I would.
This is not an urgent care or a care facility-​this is a for profit back alley clinic that provides very little care and no customer service.
My husband had a horrible bike accident after work-​we went to MDStat-​we were there till 11pm and appreciated the doctor staying to stitch up his face and tend to the other wounds-​the clinic had no prescription pads-​the pharmacy would not accept his note. We called MDStat and were told to come back in for the official prescription-​we arrived and were told they still had no prescription pads. Mind you this is supposed to be an urgent care. We were told to come back in 40 minutes, as prescription pads were being delivered. When we arrived we were told that since a different doctor was on duty that he would only get one prescription instead of the two he was prescribed last night. After questioning this, the doctor on duty, Dr. Agarwal, came up and took back the prescription and said that he would not be getting anything without waiting in line to see her. She said this was policy… interesting how she wrote the prescription initially and then took it back when we were questioning their practices.
This place is a dirty clinic that needs to be shut down. The worst customer service at a time when understanding is needed.

It’s a clean place and not to many people. Plus they can do everything there. X rays, blood test’s ect.
I like coming here. Only thing is they only take certain insurances. Not very happy with that. They don’t have the contract with Sutter.
All urgent care places should take all insurances.

This location does not answer their phones. Other locations have to pick up their slack. I don’t recommend coming here. I’ve been treated better.

Worst urgent care ever, avoid if possible, the staff just threw me in a room and did not even check on me once, I had no idea when the doctor was going to see me. The staff was to busy taking orders to go get Mexican food.

AVOID AT ALL COSTS! I would give 0 stars if I could.
Their website advertises that they perform lab work and both the physician and medical assistant students informed me those services were NOT available at that location, despite the clinic’s advertising to the contrary. I was only provided this information after I had already paid my co-​pay, or else I would have gone elsewhere. During the check in process, I was informed that lab services were available, only to be told differently by the physician. When I called to complain to the corporate office, the manager verbally berated me and outright refused to provide information regarding their licensing or the licensing for the physician that treated me. It appears many other customers have the same complaint. Save your money and don’t bother with this urgent care clinic.
I should also note that it appeared medical assistant STUDENTS basically ran the clinic. They answer the phone, responded to my concerns… if you want a real medical professional to treat you, I suggest going elsewhere.

I called and asked if they accepted my insurance. They said they needed to see my card. I said I could just read to them what is on my card so I didn’t waste time driving there for no reason. The girl said «Ok I think we do accept it». I arrive and she says, «No we don’t accept it». What the fuck? Thanks for wasting my time!

Will never go to this place agian. First they do not triage at all. They told me that I needed to go to an ER and that they could not treat me, yet they shot me with pain meds. They did not give me paper work or ask if I had a ride to the ER or ask to provide a way to get to an ER. They shot me full of drugs and I left without paper work or information on my condition which was a head injury.
I ended up back at Sutter my normal hospital and Urgent care only to have my medical needs meet at which I had fractured my cervical spine, and was admitted to Sutter for more care. I will never recommend this place to anyone not even if they had the flu or common cold.

Just paid $ 125 for a doctor to look at my poison oak… tell me it spreads by irritation, which most people know is false, it spreads based on oil contact. All they did was simply prescribe me prednisone, which i already knew i needed. So i paid $ 125 for permission to access basic medication. Thats socialized health care for you america. Hope your happy!

Came here to get a quick sports physical for my kid. Cost only $ 45. The entire staff was super kind and upbeat! The entire visit took maybe 45 mins.

First, the good: the place is clean and well maintained. We waited only about 20 minutes to be seen. Not bad for an urgent care facility. The staff there were so friendly, they really made a difference in calming my son who was in a lot of pain. It’s in a really convenient location too.
Honestly, I really hate that I have to give them such a low rating because the staff were so great.
Sadly, there was a lot of bad. For one, I don’t think any of them were trained on HIPPA regulations. They continuously left our operatory door ajar, even though I closed it every time they did so. Even the doctor on staff proceeded to walk in, leave the door open as he stood in the doorway, and announce the diagnosis for everyone and anyone to hear!
Strangely, the assistant entered at one point and told us he needed to put a temporary cast on my son. When I asked what the x-​rays showed and what the diagnosis was, he said the doctor has to tell me. I got that, but it was way out of line for treatment to begin without diagnosis being given.
When the doc did come in, he quickly said something then left. I had to request he come back because he didn’t give us the opportunity for questions, of which I had many.
They charged me extra for the x-​rays, for me to give to a specialist. The next day, I took the disk of the x-​rays to a specialist, and they had to redo some of them, as half the x-​rays weren’t attached on the disk!
They wrote my son a script, and the pharmacist couldn’t accept it because the doctor didn’t even write the date on it. That, and the prescription pad had outdated information of the doctor. I had to hunt them down myself and get them to talk to the pharmacist.
Sadly, there is actually much more that was disappointing.
Bottom line: I didn’t feel my son was properly cared for here. By far.

Time no longer exists in this place. I am hungry and bored and slowly dissociating from my mortal shell, becoming one with all of reality. I brought my sister here nearly four hours ago cause her dumb ass never got her flu shot like I kept telling her to, and now she’s convinced she’s dying. It has been easily over an hour (maybe even two) since a decently kind and professional young woman took my sister’s vitals and said that someone would be with us in just a moment. When the lady asked my sister about medications and my sister mentioned popular expectorant «Mucinex,» the lady had no idea what that was, which was odd.
I’m not sure if they’ve forgotten about us or what, but we have been closed off in this room for so long without any kind of update.
Was that woman ever actually here? Is my sister real, or just a trick of my desperate mind? Do I even exist at all, or is this just the dream of sleeping universe?
If your entire existence was a simulation, how would you know? Three stars, cause there hasn’t been any blatant malpractice or anything.
UPDATE: P.A. came in and has been caring and chill. In all honestly, this place is probably doing the best it can with the resources it has. If you come here, just expect that you’re gonna be waiting a long, long time.

Waits are long, unfriendly staff, awful bedside manner and no consideration of your ailment or time
After an hour wait, comes in the room and doesn’t wash her hands or wear gloves!!! She tells me I have pink eye after jamming her dirty fingers in my eye!
Turns out instead of pink eye, I had staph infection and styes in my eye… got a second opinion a couple days after when the misdiagnosed «pink eye» didn’t resolve.
What a waste of time and money and time and disgustingly dirty practices.