Massage Envy Spa

Oh lordy! Just had a fantastic massage from Mandy who will now be the masseuse I see regularly! She might be tiny, but that girl has some deep pressure she’s putting out… I love it! It was my first time at this location and I was not disappointed. Mandy really listened to where my problem areas were and went to work. Very relaxing and worked out all my knots. The reception staff was also very helpful and pleasant from calling last night to book an appointment to walking out after my massage. Love this location!

My experiences here have been the best in the surrounding areas. Calm environment and great therapists. My favorite is working with Aimee with my skin routine and facials. She is knowledgable, kind and feels like your talking to a long time friend. Great staff. Great deals on Murad kits :) Become a member, so worth it! I got once every two weeks and my body has improved. The Murad system is absolutely amazing on my skin!!! I have my own little spa at home with my murad products I was able to find at Massage Envy

I scheduled my appointment for Saturday one week before because I’ve been given a gift card for massage envy for Christmas and when I try to book the appointment I was told that I couldn’t use the gift card to book the appointment I had to use a credit card to book the appointment.
The day before my appointment I received phone call just to remind me about my appt. then on Saturday morning I got a phone call saying that the masseuse called in sick and they had to reschedule my appointment from 3:45PM to 7 PM. when I went for my appointment and massage was all right not the best massage I’ve ever had but not the worst either. however when I try to use the gift card to pay for my appointment they said that my gift card had a zero balance on it and couldn’t explain if the card had never been activated or if the card has been used already because they told me «we don’t have access to that information».
I ended up having to pay for myself for the massage with my credit card today my mom went to try to get a refund from the gift card that they said a zero balance on it, but apparently it now has $ 60 on
instead of just refunding my mom who paid for the card now they’re going to reimburse my credit card and then use the gift card to pay for my massage but my mom had already given me $ 60 for the amount that I spent on the massage because she felt really bad that this was such a bad experience for me.
After spending two days on the phone and going two different massage envy’s (The one that the gift card was bought at and the one that I want to) to try to get this all sorted out the situation is been so stressful but now I need another massage lol. Also they flat out lied saying that my appointment had never been rescheduled that was always scheduled for 7 PM the first place which is not true.
I would not recommend going there to be problems with how each location trains their reception staff on what their policies are. getting a massage with the gift card should not be this complicated. I was thinking about joining them and doing the subscription massages that they offer but at this point I just feel like everything is going to be way too difficult and I will not be going back.

I didn’t have the chance to update my review, but I have had some good therapists since my previous review and they’re working on their scheduling issues. I am enjoying going to this location for facials and massages.

After coming here for several years with some good luck in the beginning I now visit another facility before canceling completely. This franchise had a few good therapist’s but this past year some of the staff have been very flaky and canceled appointments on the morning of. I often make my appointment a week or two in advance. When I raised concerns I’m only given a free $ 10 upgrade for example. If I had called them to cancel or reschedule it would cost me 50% which is more than $ 10. I requested twice to speak with the manager with no contact. Parking for this location is super inconvenient and with the poor customer service I decided to try other locations and they are more «spa» like and better quality and service overall. Goodbye midtown.

Therapists are wonderful, but the front desk and manager truly kill the relaxing experience.

It was a nightmare to try and get Massage Envy to cancel my membership. It took weeks and multiple phone calls and emails. I cancelled my membership because the last two guys that provided massages were creeps and the massage quality wasn’t good.

First and foremost parking here is a JOKE! Circled the block for a good 10 minutes and finally found a spot. 2 hours only 8 – 7 Monday thru Saturday which basically means after my 2 hour massage I have to pray for no ticket. This location is the closet to my downtown home and the two massage therapists I went to were awesome. Aside from parking no complaints. The ladies in the front don’t seem very pushy with sells which is a plus since that’s their job. They are very friendly when I enter or call to schedule an appt. only reason for the star deduction is really the lack of parking.

I have been coming here for quite a while now. Almost a year. I really like the atmosphere here. The staff is very nice and accommodating. I just got a massage from Jan. I asked her to put me in pain and she did! Feel great now!
To me the best part about coming here is the staff knowledge. I always ask questions about my body and muscles and I always get great information that helps me throughout regular life. Thanks massage envy!

I have had a membership with massage envy for years now and I see one guy in petaluma and I highly recommend michael for here in sacramento. Hands down. I always get 2 hour massages and he is AMAZING The entire time. He will educate you on how to help your body as well.

Cancellations on the part of the therapist, receptionists rude and or not answering the phone when I call. Overall for the price I would rather go with a different company.

Patrick (facial) and Melissa (massage) are amazing. I had a facial and a massage in the same day. The facial was so relaxing, I fell asleep. That said, my skin looks great. The massage was exactly what I needed, she concentrated on my stress areas as well as where my muscles are tight from running. I’ll be back.
Only bummer was parking. Midtown is tough.

I paid a lot of money for a 6 month membership. When I cancelled because I moved out of town they converted my remaining pre-​paid massage hours into credits. Where they get you is they make you sign a document that forfeits the credits after 30 days. I didn’t have the opportunity to use the credits so I called and spoke to the manager but she was no help at all. In fact, she wanted me to purchase another membership to get the credits back, preposterous! After this kind of treatment I’ll take my money elsewhere. Not only are their massages marked up to begin with but you end up paying higher than advertised prices if you do not use your pre-​paid credits in time. Which I paid with real money, cash doesn’t expire, so why do these credits? Corporate greed is why… Go to your local massage establishment, save money and be treated more respectfully.

What a WONDERFUL first time experience I had here last night!
Background: I hadn’t really ever had a customizable full body massage before so I had no idea how to go about it or what to expect. I called over the phone first and they were able to book me a SAME DAY evening appointment with Jeslyn. I was told to arrive 10 – 15 minutes early because I had to fill out paperwork.
Prior to Massage: I got there about 15 minutes early and they remembered me on the phone. They gave me a few forms to fill out and I did with ease. Then, one of the receptionists (can’t remember her name, cute blonde girl) came and sat with me to explain things further in detail and ask a few more questions to ensure it was truly customizable for me. SO FRIENDLY!
Massage: Jeslyn was right on time at 6:30 and walked me to our room. Very sweet, friendly and genuinely nice. I had kind of a weird request… I’m a huge Giants fan and Heston was throwing a no hitter into the 9^th inning. I asked if she minded that I turn it on the radio on my phone while we started and she had no problem with it — accommodating!
Before she started, she asked me what I wanted for the duration of the hour massage. I told her I hadn’t really had one before and I wanted a full body but emphasis on my neck, shoulders and lower back. That’s all she needed and I got an AMAZING massage.
She made me feel so comfortable and only exposed the areas of my body that she was working on. Just the right amount of pressure and attention to each area as I requested.
After the Massage: I got dressed and she provided me water back in the reception area. We spoke about me getting bi-​weekly massages and she recommended another therapist to switch off to between her.
The friendly receptionist I had earlier helped me with my payment and signed me up for a membership. (Not sales-​y… didn’t push anything and just helped me with what I wanted to do). Answered all of my questions and then some! She helped me book my next 2 appointments and even let me know of a special coming up that I booked ahead of time to take advantage of.
I don’t think I could have had a better experience here. I am so excited to come back!

I went here for my first massage in like 5 years. It was a great experience ! Shawnee made me feel comfortable and my back pain Is 100% better. Highly reconmend

I wasn’t planning on writing a review but I checked this location’s Unilocal page just out of curiosity because I just joined as a member, then I felt compelled to write a positive review because of all of the negative ones I see on here. As one reviewer pointed out, yes, there are strings attached with their membership, but it is a SUPER SWEET deal. I usually get massages every month, at least, because I have very bad posture and am a desk jockey (not disc jockey, that would be way cooler). I was skeptical of ME because it’s a chain, but I have nothing bad to say about my experience. I was contacted within 24 hrs of requesting an appointment, and I easily made an appointment for a 1.5 hr deep tissue massage. I was greeted by a very welcoming young woman (whose name I wish I could remember) at the front desk who was very thorough and offered me water or tea. My massage therapist, Lucas, was one of the nicest people I’ve ever met. I had a bad cough that kind of came out of nowhere that day (allergies, I suspect), and he just rolled with it, and was super non-​judgmental and made me feel at ease. He could sense I felt bad that I kept coughing and he was just so pleasant and calm, he definitely helped me relax. And he also did an excellent job! I have super tight muscles especially in my upper back and neck, and he hit all of my problem areas with just the right amount of pressure. When asked about whether I wanted to join, and then learned that I could get a massage each month for month for only $ 60, it was a no brainer. I can walk to this location, it is clean, and it is reasonably priced. I just booked another massage, and have scheduled a facial. and ME is great in general because they have so many locations, so if you move, or are away, you can still probably find a ME nearby! This location is super convenient (right near Safeway!) and the staff could not have been more pleasant — very pleased that this is my local ME!
No, you won’t get the 5-​star «spa» treatment here necessarily, there’s no cozy waiting area for you to put on a robe and put your feet up, or a steam room or hot tub, etc. This is like a «spa-​light,» but I’ll take fewer amenities for reasonable prices and convenience.

Teresa is amazing!!! Not only does she give amazing facials but she is just an overall warm person that really makes your time there comfortable. She’s very easy to talk to and has great tips for keeping my skin looking young.
I know in the past there were issues with some of the estheticions being flaky and forcing people to have to re-​book their sessions but they are no longer there I was told.
Either way, I have been to this Massage Envy 4 times and have had great experiences each time for massages and facials.

I wish I could say the review was based on an actual visit. My friend and I were rebooked FIVE times when the last call came in (hours before the appointment), we cancelled. We booked over a month in advance!
Many EXCUSES, including labor laws (twice), about our cancelled facials and rescheduled massages, no breaks for staff, blah blah blah. I get it, but the 2^nd time, spare me. The 5^th time, after being promised an extra 30 minute massage for being rescheduled four times… clear they just do whatever they can to make them the most $$$$ or they are completely incompetent. We cancelled. NO EXTRA 30 minutes (no surprise). Never again.
I’ll stick to Davis. No problems there :)

I’m giving this place a 3 because of the customer service of the receptionists. When i booked my appointment i specifically said that I am a member at a different location and that I want to transfer one of my credits for my mom’s facial. Why then during checkout did we have to stay another 40min because nothing was done prior to the appointment?
Very poor managing.
Another mark down was that my mom did not receive a massage of her arms and neck during her facial. Please correct me if I’m wrong, but I thought that came with a facial. I got one when I got a facial at a different location…
My mom did get facial product samples and my massage therapist (Ramon) covered all the areas in my massage even thought we were late.

Oops! During my massage and facial I heard mtself snoring. I was so tired.
As for the massage, it wasnt good. She did not undo my knots. Plus she was 10 minutes late and thats just not cool.
I love the location because its next to several food courts. I can just walk there.