Massage Envy

4 STARS BECAUSE SUSAN IS THE BEST!!! This is my 2^nd time seeing her and she’s amazing!!!
I’m 34wks pregnant and have been in so much agony from my sciatica and back pain — last time I saw her was January and I felt amazing after as well. This time, I was super desperate! I’m further along and even though I stretch, am very active and over all healthy, having a 2^nd child in my early 30’s is definitely taking its toll.
Susan remembered me from my last visit and knew what I needed/​wanted! For the past couple of weeks every step (no exaggeration) but after my session it was the very first time I was able to stand up and walk PAIN FREE!!! I felt like doing a back flip and tap dancing out of there Hahahahah…

This place is so unprofessional.
The first time I booked an appointment, I showed up and the massage therapist I had an appointment with said she was sick and had to go home. It would have been courteous to call me before I came down. But I decided to give the place a second chance.
Booked another appointment. The massage therapist was good but the front desk staff are so unprofessional and unpleasant. The girl at the front desk accidentally charged me twice. I found this out when I got my credit card statement and saw two charges for the same day. So I called to get it cleared up and the person at the front desk was incredibly unhelpful. I asked to talk to the manager because the front desk person said she couldn’t help and said I had to come down to their location to clear it up. Then she laughed (seriously she laughed out loud on the phone… again very unprofessional) and hung up. I went down. Got it cleared up. But I will never go back again. Never.

Horrible. It was super cold– not relaxing when your cold. I received a 75.00 gift card for a 90 minute massage. I was 10 min late and called. I received a 60 min massage. The lady ribbed cold lotion on me. Did not start with my head or neck and had my limbs exposed instead of under the sheets. It was supposed to be a full body massage, but instead I received an extremity (limbs) massage. She scratched her head, yawned several times and sat in a chair the entire massage. No scalp, facial or flute massage at all. A waste of money. Never but someone a gift card to this place. They take your card number to book the appointment. My experience was awful!

Came in early to fill out the required health questionnaire expected when visit the various Massage Envy. Staff at the beginning and appointment setting on the phone was fairly quick.
They got us seated and offered water. Water cups were small disposable 2 ounce shot cups. Water was okay. Seating quiet area was similar in size to others. Not as dark. Seats were soft and plush.
Not long after we were asked if we needed to go to the bathroom. We didn’t have to go but were told if we changed our mind.
Shortly after we were taken to the back room for our couples massage. Where the massage therapist asked if we needed to go to the bathroom. The massage therapist then asked our massaging preferences. The therapist took my preferences into consideration and shortly stepping out while undressing ourselves and back to the tables. Included in the preference was warm table. One of us got a hot table the other person got a cold table. The cold table likely wasn’t turned on the hot table was almost too hot that it felt like it was burning through my skin while the massage was going on.
The massage itself was interesting experience after all my years of being a member at the chain of massage envy’s. She asked for my firm or soft preferences and I asked medium to firm pressure and I got soft to just massaging lotion pressure. My lady with me wanted medium pressure she also got soft massaging pressure as if lotion was being rubbed on. My therapist had a strong smoking odor in her breath. My therapist seemed to fall behind and I could no longer figure out if she fell behind or just did not pay attention to the time. The massage was definitely not quiet. We were definitely not relaxed because we heard a vacuum being used in the next massage room and we also heard a dog barking for about 10 minutes in the local business next-​door.
This massage was three months overdue and one of the most disappointing ones I’ve had in all my time being a member. Considering this was the first time trying out this location I am not sold to stop in soon.
We didn’t want to be rude so we still gave both therapist a tip and certainly were not happy that we were there. Check out process took about 15 minutes that front desk seemed disconnected no future appointments were asked.

Had a 2hr massage yesterday. first they got my name wrong and wrote Jill, which happens but they didn’t correct it when notified and so it stayed jill on my intake form.
Second, the massage last an hour and 47 minutes even though it supposed to be two hours.
Third, the massage therapist, I believe, smoked or imagining things.
The massage was decent though.

I got a 90 minute prenatal massage and it was great. Very relaxing. I can’t remember the woman’s name though

There’s gotta be a reason why staff keeps leaving this location. Poor customer service. Called me 10 minutes before my appointment, when I was already on my way, to let me know that Gabi want going to be there. Unfortunately, I was already in office when they told me and made no attempt to reschedule or offer another therapist! I’m changing locations.

Love my membership at Massage Envy. Yoanna is normally who I see but she’s not there now. Went in the other day to make an appointment and Sierra (?)) helped us. She is always very friendly and helpful. I would recommend getting a massage her before trying other places. I’ve had a membership for about 2 years or so.

My boyfriend has had a membership here for years. When he moved to East Sac, his massage credits started to pile up. He talked to a nice manager about canceling his membership and the manager told him to put it on hold, and try to use as many credits as possible so he wouldn’t lose them. The manager said he could transfer as many as he wanted to me and others as long as I always used a different name for the massages. We thought it was super cool of him to tell us this because it helped with our loss of money on the membership and the banked credits. My bf just tried to make an appointment for me and was told that their policy had changed and only one transfer can be made per month. This is totally different than the contract he signed up under, and different from what the manager told us a few months ago.
As for the massages I have received, keep in mind I only pay tip and a $ 10 transfer fee, and I’d say that was TOO MUCH for the quality of massage. I understand the masseuses are underpaid, and there are some good ones, but the ones I’ve had have been sub-​par. I went in for an injury to my shoulder, told the masseuse to concentrate on my shoulder and not to worry about anything else. She started with my back, did my legs, feet, hands, arms, and in the last 5 minutes addressed the issue that I went there for. I always request deep tissue, but have yet to have a masseuse at ME who had strong enough hands and good enough technique to administer a deep tissue massage without having to use their elbows.
This place is a racket. There are plenty of other places to get massaged.

I came here for the first time because was having upper back pain that I knew was from a tight muscle. I had 30 min session and my therapist did a great job of finding the spot and focusing on that location. I was not there for a relaxing massage I just wanted the particular spot worked out and she understood and did a great job. I am giving them a 5 stars because my total cost was 36 dollars. In my mind after shopping around that was a steal and I made my apt 1 hr prior to being worked on. No one tried to sell me anything. Great experience.

Came here for a trigger point massage to help with my headache and super tense neck and shoulders, Leonard did an amazing job! He applied the amount of pressure I needed to help with my headache and neck pains. Front desk didn’t try to get me to sign up for the membership, I had to ask about it myself. Will definitely go back for massages from Leonard.

I wish I could give more stars, im usually very fair. This one star is for the cleanliness of the facility. I tried to give another star but the pain in my back told me not too. My mom n law treated me to a massage for my birthday. Im not new to spa’s or recieving massages. First, they didn’t start my appointment until 2:15 and ended it at 2:47 (for a 60 minute massage). The woman was so rough and used techniques that I have never experianced before, even though I told her less pressure. Im in so much pain this afternoon im regretting accepting the gift. I would not visit this location. There are other locations that have skilled theripist that will not have you leaving feeling cheated and like you need a chiropracter to fix your back. Horrible Experiance.

I have had a great experience with Message envy for the past 2 yrs when I was a member. Rick is my favorite therapist who always know how to fix the problem areas around my shoulders. He is constantly changing his technique so you never get bored. I didn’t have any problem canceling the membership either. My account was not up to date and I could not use my 1 prepaid message when I tried to cancel membership. But Jenny at the front desk spoke to her manager and got the problem fixed in no time. I really enjoyed my experience here!

Elda! Is amazing! She gets out knots that are unseemly unbearable. She makes you feel at peace when you leave. I talked to her while I was getting a massage, as she encouraged it, & I felt relieved. I wish there were more perks to Massage Envy. Other than that, I’d rate it four stars. ;)

My sister treated me to a prenatal massage, prepaid, so I avoided whatever sales pitch usually happens. I showed up early to fill out paperwork. Amanda greeted me in the lobby and showed me to the room. I was surprised by how many rooms there were — it really is like a medical office. The massage itself was awesome. She told me to feel free to fall asleep, talk, do whatever — it was my 90 minutes to do what I wanted. I’ve had massages before, but never a prenatal massage, and considering how far along I am (37 weeks), I knew it wouldn’t be the same as other massages I have had due to the positions, etc. I left more than pleased. The only reason I took off a star is the fact that there are so many rooms, and when other clients leave their massages, they tended to be a little loud in the hallway. Maybe another time of day or day of the week would have less customer traffic and a quieter experience. Overall, I am more than pleased. I plan on going back after baby and bringing my husband. I feel like we’ll need it…

This massive cooperate company is so caught up on ripping people off that their staff is not properly trained in customer service at the clients expense. Had a gift certificate that was not properly used for what it was worth. I lost out on 25.00 that could of given me 30 minutes more on my massage. Instead I tipped the therapist 25.00 so I didn’t have a credit making me have to return for another massage tripling that amount. Although I had a great massage I left extremely stressed out defeating the purpose of why I was there.
Bottom line I don’t blame the staff working there I blame cooperate for the in proper trained employees. Sounds like this company needs to take customer service 101 or maybe go into Nordstrom and take notes!
Never Ever Again!

Fan of:
Aidan gave a very thoughtful, comprehensive and well educated pregnancy massage. He was very attentive to positioning and safety. He also happened to be very pleasant and easy to talk to. (And what I’ve learned this year: Ladies, please don’t assume that a female masseuse necessarily ‘knows’ how to take care of a pregnant lady than a male.)
Also, intro price was very, very reasonable.
Not a fan of:
The ladies at the front desk. Condescending and snotty.
Worth it? You decide.

We have really been disappointed in the Natomas Massage Envy. First of all, if you are going to use a Massage Envy membership go to the midtown ME, they are nicer, have better staff (all around) and a more relaxing environment. The primary reason we are irritated is that to quit the membership we have had to jump through all sorts of hoops like having to sign papers at the office that we first signed up at and even though I bought both memberships, my wife has to come in to this ME and sign herself. We were also not told that there is a thirty day period that it takes for them to cancel our memberships and were angry that we found them to still be charging our account. When I called to ask why we were still being charged they mentioned this 30 day policy that we had never heard of. This is after doing a marathon number of massages just to catch up and use the credits we had not already used which ME will not let you use if you have paid but cancelled your membership.
Finally, the Natomas office has some good masseuses but more often than not you feel like you got someone right out of school with no experience. I have been told by other ME masseuses that the Natomas office is less selective in their hiring than other offices in Sacramento.

Envy is not the emotion I’m feeling at the moment.
I’ll give credit where it is due — I went in twice for massages and thought they were quality and provided by friendly professionals. Got the high pressure pitch for membership from the front staff, but it wasn’t a big deal because I knew it was coming. I bought a 3 visit package instead of a membership — which isn’t even offered until you’ve turned down every other offer, but it’s an option I liked.
Well, buyer beware and shame on me for not paying closer attention — those 3 visits expire after 3 months. I came in 3 ½ months after purchase to use my third and final visit but was told it was gone. Expired and no longer available. If I wanted it back I had to fork out a lot of $$$ for a whole new membership/​package. No thanks. And even if I did decide to get that new package? Yep, use it quick or else.
Now, you ask, didn’t they tell you about the expiration date when you bought the massages? Yeah, I’m sure they did and I just didn’t watch the calendar. I’m also sure I won’t watch the calendar in the future either, which is why I’m not buying any more massages here. I’m not a regular «once a month» kind of customer, and their pricing structure just isn’t friendly to new, occasional guys like me. I wanted to try them out, and even though I liked the massages, I’ve learned my lesson.
If I pay for three massages but only get two… well, that’s only going to happen once. No more Massage Envy for me.

UPDATE 5÷23÷08:
I’m taking back two stars because, in retrospect, I really don’t know how I got con-​ed into «joining.» First of all, the «1 hour massage» is actaully 50 minutes; they leave 5 min to change and 5 to get in the room — were you massaging me for 60 full minutes? NOOOO you weren’t…ok then, can we not call it a 60 minute massage?
Also, when I was leaving tip and said to leave 15%, she tried to make me pay 15% of a $ 78 massage. The funny thing is that even though that is the «RETAIL PRICE,» no one EVER pays $ 78. I don’t know where the heck they came up with $ 78 because as a non-​member, you pay the «VALUED GUEST» rate of $ 65 per «HOUR.» Under no circumstances would you pay $ 78, but they provide gratituity recommendations based on inflated, fake prices.
Lastly, even though you can «CANCEL» your membership anytime, it doesn’t register until 30 days later. In other words, you are REQUIRED to do a minimum of 2 months membership EVEN if you cancel the day you register. OK, I will stop with the excessive use of quotation marks and caps now.
The lady at the front desk guaranteed that I would only have to pay 1 months membership. If you are too lazy to do the math, I’ll give you the bottom line: you’re getting a decent massage for approximately $ 45-​$ 50 per 50 minutes, that is a $ 200 minimum commitment for 4 masssages over a course of 2 months. Doesn’t matter if the secretary at Massage Envy promises you otherwise (which she did, serves me right for listening to a SECRETARY at MASSAGE ENVY. Legitimate source, I know.). You have to sign a cult-​like contract upon joining, which locks you into this. Well, good thing I didn’t read it! HA.
So in case you missed my point, DO NOT JOIN MASSAGE ENVY.
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This is so embarassing, but just for Unilocal,I will come clean. I went to Massage Envy… there, I said it. Before you judge me, you should know I was tense, I’m in Sacramento, and do you see a Burke William’s around here? Nooooo… alright then.
For $ 39 I came in with the expectation that I wouldn’t be getting any of the frills I’m used to. but people weren’t kidding when they said this was a one-​stop shop for massages. There were no lockers, no showers, the music was kinda atypical in my perspective, but I got what I wanted even though my masseuse looked like she was 40.
I was half expecting them to offer me some kool-​aid by the end of their 10 minute schpeal about membership, but they didn’t, they just tried to get me to join Club Massage Envy for a mere $ 60 a month. Ha. I’d recommend this place for first-​timers because its only $ 39 for the first.