Kaiser Permanente Point West Medical Offices

5 Stars for my Doctors
4 Stars for Location
1 ½ Stars for Pharmacy
3 Stars for the Lab
3.75 total Stars
My PCP and my OB/​GYN are both here. I LOVE both of my Doctors and I like this location. Parking can be a little tough during the peak hours but I usually find parking. Just be prepared to spend a little bit of time looking for parking if your apt is during a peak hour. The wait has been longer lately but I make do. I love Kaiser and I love my Doctors. The lab techs are always nice but the pharmacy can have long waits so be prepared! I’ve learned from my OB/​GYN that Kaiser is slightly understaffed in their Woman’s health department so they pair up their doctors to manage the same patients. He told me this allows us more available apts to be seen at an earlier time. However my OB/​GYN told me to try to always see the same Dr. because even though they «share» patients the other Dr. will not be familiar with your charts and it can be difficult if you switch between Dr’s every apt. He said unfortunately there are fewer available apts but you will get better treatment seeing the same dr every time. This allows they to be familiar with you and your chart.
**TIP** If you have a doctor apt, plan to spend at least 2 hours here. I hate having to say that but it’s usually true. It can take 15 mins to an hour AFTER your apt time to finally see your doctor.

I was seen at the Optometry Department and the Doctor was super nice and i was seen on time and when i checked in to the optical sales i was greated and treated so great and i love how the service employees are so caring. Keep up the good work!!! This is why i switched to this insurance and my entire family to Kaiser.

Gonna admit I feel a little ridiculous « Unilocaling» my health coverage but I haven’t exactly been happy with Kaiser lately. Two stars because it’s a nice building. Clean, new, etc. I’ve only been here twice but both times the staff I checked in with for my appointments were super rude.
Came here yesterday for an eye exam and was in and out within 15 minutes. Complete waste of time. Told my prescription is good for two years when really you should be having eye exams once a year. Also told my brand of contacts is being discontinued and that it will be $ 119 for a contact fitting. Good thing 1 800 contacts still carries them. Before coming to Kaiser I went to a local optometrist office where they spent well over an hour on my eye exam. To Kaiser you’re just a number not a patient.

It was nice to find a small farmers market available outside the front entrance this afternoon while waiting for my daughter to get her eyeglasses fixed

Here’s an idea. How about not having your mow and blow gardeners using their leaf blowers to blow dust and debris into the main path that babies/​patients are passing through at peak time of 10 am, leaving us to wonder if we should wait until he’s done or just take our baby through the dust cloud.

This parking lot is a madhouse. There are not enough Handicap spaces at all. Especially by the entrance on C side of the building. Maybe 5 spaces and they’re always full.

I like that this facility it is clean, pharmacy is somewhat of a wait now. The lab is about the same, just depending on the time of the day I guess. I do bring my little ones to this facility, they do have an excellent doctor. But there’s a few I raise an eyebrow to lol. It’s great to have a doctor who makes you feel like your time is just as important and would actually call to check up on your child personally. Not have their M.A. or whoever do it. It’s awesome to not have to go track down the doctor, leave messages and get answered promptly.
I’m sorry to say but once your out of pediatrics that’s where it all goes down hill. Adult medicine. Lol.

Wait times in lab, pharmacy, etc always long.
The only reason why there are 2 stars – because the Womens Health department here rocks! I would strongly recommend the nurse practioners in the womens health department here.
Everything else – from customer service on phones to doctors… could be much better.

My gynecologist is located at the Kaiser West location on Response Wy.
If anyone is looking for an excellent physician, you should make an appointment with Dr. Rebecca King.
She is by far the most thorough doctor I have ever gone to. I recently came in for my checkup and needed further testing on my mammogram. She immediately scheduled me for an ultrasound and biopsy. I came in on a Monday and was seen 2 to 3 days later.
All the nurses and techs are so nice and really put me at ease when receiving high anxiety procedures.
Excellent facility and staff.

Coco and I come here for her baby doctor appointments. Every visit is more exciting and our baby classes are here too. We cannot wait for our little boy to be here! 5 stars for KP-​Point West

If you set an appointment service is fast. I love my Doctor he replies to emails and calls when I need to go for tests etc. There is a ton of parking and medication at the pharmacy is way less expensive than what one would pay at a CVS, etc. if you are scheduled for a blood test come first thing in the morning (hardly any lines).

Parking– plenty
Location– across from cal expo. Very nice location coming from downtown.
Doctor’s Office– open on Sunday. Who knew. Such a blessing to be able to no have to go to ER and pay the outrageous co-​pay.
X-​Ray– open on Saturday for those much needed services
Lab– It’s good. It all depends on the person who draws your blood. I had this amazing women that was so good people were standing in line to get to here. She would be worth the wait. I wish I remembered her name. If I did I’d wait for her next time.
Pharmacy– very busy in the evening. But, we were shocked it only took 20 minutes to put in order and pick it up.
I do love this location and that Morris is down the street so if I have to I can go to the 24hr hospital.

Kaiser — Pointe West Medical Offices… I’m so torn. Staff is O.K. Facility is O.K. Pharmacy was having a lot of delays for a while there. It’s always quick to get a flu shot on the fly but the doctors… oh lord!
Dr Paullette Jennison: –2 STARS
Bed-​side manner was horrible. Felt like she’s a TOTAL AGEIST. If you’re in the 50+ group… maybe she’s great but being in my 20’s I felt like she was disgusted with me. She was rude and I never want to see her again! She was my mom’s doctor growing up which I thought would be awesome, but aside from the LONG WAIT to see her, being PUT DOWN as well was not my expectation. Last saw her in 2013 and I’ve already switched Doctors!
Rina Yolanda Castillo-​Rico: –1 STAR
Again, Horrible Bed-​side manner. Started the appointment with a snotty attitude and rudely told me the kind of doctor she wasn’t assuming that I was a certain type of patient. Basically, I only take ONE Medication… Birth Control… she without looking at my file apparently… started RANTING about how she wouldn’t prescribe this and that and doesn’t like patients complaining unnecessarily. Seriously?!
Dr Plimpton: 3 STARS (A-​OK)
He’s ok in my book. Nothing to brag about, gets the job done.
I have GREAT doctors to review… but they’re at the ROSEVILLE LOCATION… so…maybe just go there instead. :)

Staff was great. Everyone was really nice. The service was quick to check in. Took a little time for all the tests.
The biggest factor was the noise in the waiting room and the emergency room. The waiting room security guards were having a good time. No fault for that but a little rough when everyone in the room is low energy. The emergency room we were in was right by the nurse station and so we got to hear everyones life stories and plans for the weekend as well as some things we didn’t want to here.
The doctor was a little quick on his diagnosis but the nurse was on top of it. She pushed for the extra tests which helped localize what was really going on. A reminder to always ask questions and push your doctor because they might be busy and know a lot but your life is in there hands so its okay to go the extra mile if they aren’t.
All in all, it was the best experience I have had in a waiting room and emergency room.

Some people say they hate Kaiser, and I’m sure they have their reasons, but I for one LOVE Kaiser! Point West is my favorite location, for a few reasons. Number 1) Everything is all in one place! You can go see your Dr for a check up, go get lab work or X-​rays and it’s all under one roof. Number 2) It’s sooo clean! What’s worse than walking into your Drs office and noticing how outdated and dirty everything is? Umm, maybe a shot with one of their dirty needles…
Point West is updated and clean! I love it!!! Last reason it’s awesome is that everyone is very nice. Only down side is that parking sucks. Plan an extra 5 min to look for parking because the lot is always full.

Had an appt yesterday, first time kaiser patient, with dr nakano and I was very pleased. it was a routine physical, plus new patient, plus minor knee injury. she is very knowledge but even accepted my request to add my husband under her care.
Can’t wait to add my kids over too… in and out in less than ½ hr.

I just want to say thank you ! Dr. King and all the staff who helped me today during my procedure .
I was very well taken Care of and very pleased with everything ! Happy holidays

Had not been to this location in quite a while, but necessity made me stop by to get a couple of prescriptions filled for the youngest gidget. This review is for the pharmacy only.
We literally got there 10 minutes before they closed thanks to rain and chaos on the roadways. They were not only extremely friendly and more than willing to fill the scripts, but did so quickly. We were in and out in about 5 minutes from start to finish. Will definitely be back!

My review is for the optical dept. I went to pick up my eyeglass prescription, but it was a «mad house»; Kaiser seems to lack organization, customer care, and public health safety measures.
1) The line to obtain service was all jacked up. They were line jumpers. No control, even though there was a security guard for show standing around talking up the Kaiser employees. Maybe he should be more alert to his actual duties.
2) There was only 1 service clerk for over 20 minutes; even though the line was 7 deep not including the line jumpers.
3) My customer service clerk had a poor attitude. The first 4 words spoken to me was «what do you need»?!
4) Kaiser was Hosting a eyeglass truck show, with a sale of 20% off. The vendor tables were all jammed up and commingled with the line for optical services. It was to crowded and did not provide enough walking space for handicapped individuals to past through the tables and people trying on glasses, and with the people standing in line.
5) The worst part is that I asked the vendors and the Kaiser service rep if there were wipes or cleaning solt to wipe the eyeglasses down before trying them on. 2 vendors and the Kaiser rep said no. Gross and unsanitary. Here you all these people grabbing and trying on glasses all day. I saw a toddler grab glasses and his hand was in his mouth prior. 1 vendor said they don’t clean them, it’s the same if I use the ATM. I said «no, it’s not the same, I don’t run my ATM card or my hands on my face and eyes after using the ATM machine. «Hmmm, maybe she does.?!
6) here’s the kicker; I went to customer service office to ask about the practice of not cleaning eyeglasses in the optical dept. The Kaiser customer member service associate said I can log a compliant by asking to talk to the optical dept manager. Gee whiz. All I wanted was to see the vendors and optician dept invest in a cloth and eyeglass cleaning solution. Hmmm… Possibly to prevent the spread of pink eye, cold, flu, stuff like that.

This is a very nice hospital that looks like it’s either super new, recently remodeled or very well taken care of.
The parking lot is kind of small, but wraps around the entire building so I had no problem finding a space on my lunch hour during the week. Had a hard time FINDING my car after my appointment because they have 3 – 4 exits and on all the exits you can exit to the right AND left so I got turned around. Only temporarily though because I found my car!
There are signs all over to direct you, so I had no problem finding my doctors office on the third floor. Do allow ample time to make it from your car to the office because this place is HUGE! (Looks can be deceiving)
All the waiting areas were nice and clean and new, as well as all the hallways and patient rooms. This hospital has a bunch of windows and skylights too so it was never dark or dreary anywhere inside.
I hit a snag when I went to go pick up my prescription downstairs. It is semi confusing where to go and what to do, so let me help out:
1. Go to the «Check In/​Drop Off» Window. Wait in line. Have your Kaiser Card and ID ready. Let them know you’re here.
2. Sit down. Keep staring at the electrical boards for your name to appear.
3. When it does, get up and go to one of two (your choice) pick up lines at the «Pick Up» Window. Wait in line. Have your ID and Kaiser Card ready. Pick up your prescription.
4. LEAVE!
The Pharmacy is a whole other world compared to the rest of the hospital. The rest of the hospital is super nice but the Pharmacy is like a third world country. Good place to people watch.
I will definitely come back here again. My whole appointment from start to finish took less than an hour which was GREAT! Super satisfied.