Interstate Batteries Of Sacramento

We have been dealing with Interstate Batteries off and on through many years of service, but this just may be the last year. Their customer service has always been only marginal, and their prices are always high, but they have a good product and seem to know it as well. So I didn’t mind sticking with them. After today, that will all change, and I am no longer coming back, ever.
Two weeks ago we orderd 24 small batteries from them. They never called and said our order was ready. We had to call them repeatedly to find out if our batteries came in. Finally they came, and when we came in to give them a check and pick up the batteries, they had no idea who we were, had no idea what we orderd, and could NOT give us an explanation to where our product was, and had no idea if it was even orderd. I had explained to them that the best way to start good customer service was to at least post your address on the side of the building in big bold letters so your clients can at least locate your business. Then I recomended that the customer service not leave the show room when a client walks in with a check in hand. Then I also mentioned that staring at me like a deer in the headlights is not the quickest way to locate your product. Might be better to pick up the phone and call someone more qualified to actually help a paying customer.

This location is a big warehouse/​distribution building, but they still help individuals with car batteries. Looks like there’s a retail store in the corner but I didn’t even need to go in. There was a friendly guy driving a forklift outside. He brought a tester out to my car and checked it on the spot. A lot of big companies don’t care about their individual customers at that level so I was very pleased with Interstate and will definitely buy an Interstate battery to replace my bad one.