HughesNet High Speed Internet Authorized Dealer

Most horrible service ever. Clearwire’s company got sold and no longer offered internet service, which was THE BEST ever unlimited internet. So, I went on the search for another provider, but the only one that I could get where I live was HughesNet. Upon calling and setting up the service, I was told that the activation and other fees would be waived (around 300 $), and would only be charged for the monthly cost of service. I was told we get the normal 10 gbs, and a bonus of 55 gbs we could use between 2pm-​8am. This sounded great so we signed up and after 2 weeks our 10gbs were used up, our internet slowed wayyy down. They also charged us over 400 $, We called to ask why, and they told us that whoever we spoke to before was not allowed to tell us the activation fees would not be charged. They also told us that the hours for bonus gbs was 2AM-​8am, not 2PM. We were told by THAT representative that they would credit our account $ 20 every month until the fees were paid back to us. When we never received those credits, we called back and THEY told us that whoever told us that was not allowed to say that. This company is a bunch of liars, bullsh*tters, and we are stuck with them because no other providers offer internet in our area. I can’t believe it.

Worst provider on earth, the fact that ANY company in this day and age is capping internet usage is absurd. I’ll be canceling and using cell service, which is not only cheaper, but with LTE speeds is a hell of a lot faster. I’m not paying them their cancelation fee either, they can eat a dick, I already have bad credit, so they’re not getting another dime of my money. 20gigs a month Ha! Most people use 20gigs in 2 or 3 days. Bye Felicia!

Hughes net is the worst. Sad that a business can take advantage of people this way. The only way to cancel this service is to come up with $ 370.00 ! So you are pretty much tied to this terrible business. Take my advice and find another service !!!

«I don’t want to use up the Internet though» has been our motto around here for the past two years. I hear the bells of freedom though and I can’t wait to get rid of Hughesnet!!! The only time you get the Internet you pay for is available Monday-​Friday from midnight to 5:00 a. m. Others than that you get less than what you pay for… and we’ve been paying $ 74.00 to avoid to using it. The only thing that has gotten us through these two years has been our unlimited data on our cell phones.
We live out in the Mojave desert and felt like this was the best option but we were wrong, if you also live in a rural area and feel like Hughesnet is your only option seriously reconsider, even spending your time at a coffee shop with free wifi is a better option.

DO NOT GET!!! If I could give a no star rating I would after trying it out for 2 weeks relized this wasn’t for me but to my surprise not only am I not getting my money back I also had to pay $ 10 on top of the $ 100 to start everything up so diappointed and enraged would hate to think how much they’d charge after the 30 days

There are no words to describe how disappointed and disgusted we are with this company and service. I only wish I could give them less than one star. I will not repeat everything that has been said on other reviews, but its all true. Everything that can go wrong with this service does. In fact, our satellite internet barely works at all and we are lucky to get 4 hours a week of reliable service. It is slower than dial up, the equipment fails constantly, the customer service is terrible and they try to charge you a service fee every time their modem or satellite stops working. There are no redeeming qualities about this company and it is honestly worse than having no internet at all. You are better off going to the library or moving to another town versus paying for Hughsnet.

This company has the worst sales service ever! One phone number I called was answered by someone that sounded like a thug answering his personal phone. He didn’t identify his company or himself — 1^st warning sign. We were misteriously disconnected once I told him that two streaming devices may be connected at one time… Repeated call backs went to voicemail — 2^nd warning sign. I called a different number that was more profesional, but Sales Rep Ray would not email discussed plan information without a credit card number. He then started regurgitating sales scripts to try to get my credit card number and snickered as we hung up as if he was pleased with himself — 3^rd warning sign. This is the run around you get before even becoming a customer. Run from this company!

Negative stars! Worst ever. The Internet is so slow it took me five minutes to open to this Unilocal page and the customer service is non existant. So slow I can’t do my homework, get on Google, or watch movies, or even look at social media. This company is despicable and morally bankrupt.

Yes the internet service is terrible, slow and very limited, however the worst part is the customer service. Customer service representatives either make promises they cannot back up or simply tell you there is nothing they can do (especially about billing problems). If I could go back two years I would just get dial-​up…

sales representatives that tried to convince me to try hughes net were liars! i specifically asked about the data limits they had advertised and was assured that i would have no issues if i exceeded those limits. huge lie! they told me it was free installation! another huge lie! installation appointment was a joke. they showed up to tell me it would cost $ 350 for an installation that would take place 5 days later.
i would never have signed up with this company if they were upfront and did not lie about their services.
the actual service is subpar. i had to reset the router everyday. very tedious! it took forever to buffer to watch movies. youtube videos took forever to load as well.
before i knew it, my data limit was up and i was without internet. i called and told them what the sales rep told me so they gave me an additional 10 gb, which according to them, i used up within 3 hours. 10gb in 3 hours? all i did was web browse. that’s ridiculous!
after cancelling service, they said i had to retrieve a part from the dish itself.
if the sales team did not misrepresent the service, i would have never signed up with this horrible company!
had i not been in a difficult situation where i needed internet service immediately, i would have never paid $ 350 for installation when they advertised free installation!
for the $ 350 i paid for installation for service that was nothing close to what i was promised, they can come retrieve the satellite component themselves.
yet they threatened to charge me an additional $ 200 for that component.
what a horrible company!
stay as far away from them as you can!

I agree with the other reviews. The download speed was never what it was supposed to be. I had to call in all the time to get them to reset the modem. I didn’t know I was in a 2 year contract until I called to cancel. And, here’s the part that really PISSED ME OFF! I have to crawl out on the roof and remove the equipment to ship it back to them or they will bill be for it! Really, they can’t come get their own equipment! What a bunch of BS.
Don’t waste your time. You would be better off just going to Starbucks and using their wifi.

I made the mistake of using HughesNet. In spite of the costs to switch I dropped them after two months of pathetic download speeds and excuses from them. It was the worst internet service I had since I live in Africa and tried to connect via the local phone company – and that was bad. I paid the extra to switch to Exede and I’m glad I did. Hughes Net makes the Post Office and DMV look fast.

Hughes net is terrible, to use the word slow is a complement, and they have 0 customer service.

Worst company I think I have ever worked with. Do not sign up with them!

Only sign up with this company if it is your last and only source of Internet. Customer service is the worse I have ever experienced, and the Internet service is as slow as it comes. Do yourself a favor and do not sign-​up with them.

Well, looks like I am with the rest of consumers on this one. WORST internet provider EVER! Horrible customer service, not only language barriers but rude and unwilling to help. Limited data, they only want you to upgrade with a still inefficient amount of data allowance.
Save yourself the grief, ANYONE is better than hughesnet

If there was a button for zero stars then that is what I would give. DO NOT use this company! They are a bunch of crooks! Their service doesn’t work and when you call, they put u on hold for so long that u give up! If u ever get someone they transfer you so much that u give up. If you finally are lucky enough to get to cancel or explain ur problem then they threaten you with an exuberant cancellation fee! I have no idea how this company is in business but use my experience and save urself the headache! They are the WORST!

Slowest internet since AOL dial-​up days, and for double the price. The only reason I have not cancelled is there is no other provider in our area. I still have fifteen days until I am able to cancel without the termination fee, and I am 99% sure I will.
The internet upload speed is SO SLOW. I have never had to wait minutes for a website to pull up. Wow. And when I call, they say I need to upgrade… Really? I am already paying $ 80 a month! I called Tech Service and we did a «speed test» and the test results said I am getting 2mbps faster than what my service says I would get. Uh, yeah, I am almost certain this is a lie.
When I find another provider to give internet service to my home, I will be cancelling. I can’t believe they could charge this much for such slow service. I tried to watch a movie on Netflix last night, and it had to stop and «reload» SIX times — then three quarters through the movie, it just stops working all together. Wow. Do not get this service.
The only reason I gave them 2 stars is because their customer service representatives speak clear English (Finally someone gets smart, here) and they are very polite. Other than that… Go with someone else, I am telling you, if you buy this service you will regret it.

Zero Stars. DO NOT GET HUGHESNET… Do not sign up with this company!!! They do not tell you that there is up to an $ 800 cancellation fee. They do not tell you up front that you agree to a 2 year contract. The tell you that your satisfaction is guaranteed, and you can cancel any time. True you can cancel for up to $ 800 in cancellation fees. They do not tell you that no matter what the speeds they say you will receive and the data capacity that you are promised for downloading that you will only recieve about 40% of that speed and data quantity.
Hughesnet’s business plan is to lie to people, and tell them anything they need to hear to suck them into installing service. Expect those customers to complain about the company misleading them. Offer them discounts to retain them a little longer. If they try to cancel, then charge them as much as they can before the customer leaves. $ 400 cancellation fee, $ 400 in home equipment fee, $ 350 fee for the satellite equipment, and I hope there isn’t anything else I am being charged for that I dont know about, but it wouldn’t surprise me. Just off cancellation fees alone the company can make $$millions.
This is the worst internet service I have every experienced. The company’s representitives misrepresent the company. This happens so frequently that when you call to complain about broken promises and lies provided by their representatives the call center personnel have a prepared response for the misleading information about the service and reliability you received. The call center person even said that «it is unfortunate that our sales force misrepresents the companies products so frequently». The inital response by the call center is to start marking down the service. They know that you are not receiving the internet speeds, qaulity and quantity of service you were told and that you are paying for… LAST TIME I CHECKED THIS IS CONSIDERED FRAUD!!! Any attorneys out there? I think this is screaming for a class action suit.

Upon complaining about the misreprentations of service, I was informed that they would upgrade me to the highest speed and data quantity they offerred for $ 59. When I checked my bill they only upgraded me one level, but charged me the $ 59, which is what the service actually costs. When I called them on that they said that they had told me that were going to upgrade me as described but somewhere along the way a person in a supervisory roll did not approve the service upgrade for that price. Did they call me to keep me informed… no.
Now they were willing to offer me the highest level of service for $ 30 off the price of $ 119. So $ 90−100/month for internet when I can get better quality service in my area for around $ 35/​month. I think not.
Apparently I have 18 months left on the contract that I did not realize that I was in, since when I asked if there was a contract before installation and I was told, «no», and that «I could cancel at any time just like any other cable/​internet provider» This is just like the service quality conversations I had before installing when I was told that it is comparable service to Comcast, AT&T, Verizon, and Centurylink which is completely off base. This was confirmed during a conversation with a HughesNet service tech.
After doing the math, I insisted that they cancel my service due to the fact that I am not satisfied with the service promised versus services I am actually receiving. They are demanding nearly $ 400 for a cancellation fee. They threatened to charge me another $ 400 if I do not return the equipment by a specified date. Basically if you do return the equipment, but they do not receive it according to their timeline then you pay. I guess I will be tracking that shipment with return receipt required.
The least expensive plan is still around $ 40/month.which exceeded the cost of the cancellation fee which works out to around $ 20/​month. I had just paid my monthly bill, and asked for that to be credited. They refused to credit me any of the money back for the bill I just paid 2 days ago, although they are cancelling my service immediately. I think this is theft, right?
The only way I will ever go back to Hughes net if I am in such a remote location that Hughes is the only option for internet service. In this day and age this is highly unlikely.
I dont usually bring up my veteran status in conversation or complaints. I dont like to receive any type of special treatment or acknowledgement for my service. However, since it bears on the conversation, here goes. I am a United States Military Veteran of the various conflicts in the world that we have been fighting. I have spent about 4 years of my life in some of the worst places on earth. At the larger main bases in both Afghanistan and Iraq the satellite internet service providers managed to provide better quality of service than Hughesnet. I find this pretty unbelieveable

Zero stars. Thank heavens I don’t have this service myself. When my Dad died, I had to call all the companies that provided service for him — there were quite a few — and bar none, HughesNet was the only one that made me feel like I was living in a surreal world, where bureaucracy was an endless corridor without escape. Their phone system is terrible. Transferred again and again.
After I paid the outstanding bill, sent equipment back, sent in a death certificate, four months later I received another bill over two hundred dollars. After calling, and being cut off, then transferred, they say they didn’t receive the transmitter. Well, the house is sold and I have no choice but to believe them. But I really don’t. I’ll pay the bill — but I’ll never ever use this company for any of my own internet needs. Dealing with them was an agony of frustration.
Please, I beg you, avoid using this company.