Hirst Tow Service

Poor customer service, rude and over charged me. The only reason I dealt with this company is CHP called them. Stay away if you can.

I purchased a car from here a few days ago. I really hate to write bad reviews but hopefully someone will see this and make a change. Went in and there were a few fellas who were extremely helpful. They even kept us laughing with silly jokes. They answered all of our questions in regards to the car. Any financial or price negotiations had to be done with the lady at the front desk. So, I attempted to ask a few questions about the price. But the woman was short in her answers, she never smiled as I spoke politely. It was as if I was annoying her. She went out of her way to be a bitch! If I’m a customer at least look in my eyes and talk. She was so incredibly rude. Maybe she didn’t like black people? IDK what her deal was.
I ended up purchasing the car. I had to go to dmv to put it in my name and then come back, show proof in order to drive it off. I called at 4:45 to let her know I was on my way back and if they would stay open five minutes later. She said if I’m not here at 5 then I’d have to come back tomorrow. Understandable.
Well, I pull in at 4:56 and the lady is already in her car! She wouldn’t even look to the left where I was parked! She just drove off. Like as soon as I called she shut everything off and ran to her car!
I had to walk back the next day to pick up the car. Thank god I didn’t have to deal with her again. It took all of two minutes for the guy to make a photocopy of the paperwork and give me the key! That lady needs some real customer service training?

Staff was friendly, just be patience that’s all is needed. Make sure to have all the paperwork.

If you want your car to get to its destination in one piece, stay the hell away from this company. They hired at least one ass hat that thinks just because he is driving a tow truck that gives him a license for road rage and he can just bully his way through traffic. Now they will be paying over $ 2000 dollars to repair the damage to my truck. Try checking backgrounds and driving records next time you bring in some nut case to operate your equipment.

Just used them to get a tow came quick and charged $ 90. I’ve had to get my car towed twice in the last month. The first place I used charged $ 140 to tie my car maybe 2 miles. When using Hirst my car was towed about 15 miles and they charged me $ 50 less. Only reason I didn’t give them five stars was it took like 20 min to run my credit card, didn’t really understand that. Hopefully I won’t need a tow again for a long time but if I do I’m calling these guys again!

I had 2 slashed tires this morning and UCD police called Hirst for me. Because the call came from the police and not me directly they charged me double ($ 180 per hour instead of $ 90). What a BS policy. I will never use them again.

Today it was my first time dealing with a tow truck when I ended up having 2 flat tires.
I called the company and someone immediately picked up the phone and sent someone my way. Even though I was only about 10 minutes away from where they were located they still got to me pretty quickly and the man who helped me out was quick and very efficient. He even accepted the expired insurance card that I had with me and said he would just charge my insurance company after he towed me where I needed to go to.
Excellent service even though it costed $ 90 but thankfully my insurance covered it. Great tow company to call if you’re in the northern Sacramento area.

My husband’s work van broke down on I-​80 and after calling about 5 towing services the dispatcher at Hirst Tow quoted me one of the most reasonable rates and time frames to pick my husband up.
Apparently the tow truck driver was bit stressed out — but all in all the men worked everything out, and he got my hubby and his van back home safely.
Give it five stars still, simply because everyone has an off day now and then, and these guys were FAST and the price was exactly as quoted over the phone.
Thanks!