Grebitus Jewelers

My and my now-fiancé’s initial experience was with the Sacramento Grebitus but in our journey to «engagement» we visited both the Sacramento and Folsom Grebitus. I first ventured into Grebitus for a couple ring re-​sizings (family heirlooms that didn’t fit). I was greeted by Peter, who was more than happy to assist in sizing my finger and giving me a quote. While speaking with him I mentioned my [then] boyfriend and I were in the «diamond shopping» phase and we had already purchased the band (Tacori). After working out the details of my ring re-​sizing, Peter offered to show me some diamonds to get an understanding of the varying qualities and cut. In short, he and the diamond expert (his name escapes me) were fantastic. So much so that my [then] boyfriend willing came back to the store with me the next week (when my ring re-​sizings were complete) to view a couple diamonds Peter had shipped in. Not only was the quality of the ring sizings the best I have seen to date, but the diamonds he showed us were jaw dropping (and at a fair price, mind you!). Unbeknownst to me, after viewing the diamonds that day, my [then] boyfriend called Peter and purchased one of the diamonds. Let me tell you, that ring shined like the sun (and still does!) when he popped the question!
Why there is a single negative review here, I do not know. But I do know that we were never treated with an ounce of disrespect and we never felt pressured to make a purchase. Our positive experience with Peter (and Grebitus, generally) is one we will never forget. Grebitus has undoubtedly made us a lifetime customer and with great pride we now refer to Peter as a friend.

The customer service at Grebitus is top notch! No hassle, no pressure. My sales representative was Adam. He was personable, knowledgeable and professional. I did not feel rushed and he gave me full attention throughout. He even delayed his lunch hour to accommodate my schedule! I felt that he genuinely cared about finding me the perfect watch and focused on my needs rather than trying to sell me most expensive. I can see why he is mentioned so frequently and rated so highly on this Unilocal page. I would definitely come back again. Ask for Adam!

I recently dropped-​off my wife’s ring after a couple of the diamonds had fallen out of the setting. Peter Redgrove was very helpful and my wife’s ring looks as good as it did 26 years ago! They also resized and tightened the diamond on my ring’s setting.
Very satisfied!

Took my wife’s diamond ring to Grebitus for an appraisal and potential upgrade to a larger diamond and Cliff made a laughable offer that was a fraction of the true value. After patiently waiting and chatting it up with Adam, who was relatively knowledgeable and pleasant, Cliff didn’t seem interested and wasted my time with a ridiculous offer. Old school, old rules, and dated business model.

When my watch needs work, this is where I bring it. If you want expert Rolex repair and service, Adam is the man for the job. This work is never cheap, but Adam will not do anything that is unnecessary or pad the bill. My 25 year-​old watch looked and ran like new when I got it back. I’m very happy with this jeweler!

Adam is great to work with! I’ve bought a few watches from him and am happy with them years down the road. I go in from time to time to check up on what is new with Rolex. I’ll definietly buy my next watch here. My only complaint is that they no longer carry Omega, but I know that Omega pulled a lot of its dealers in favor of its own boutiques, so I can’t really fault Grebitus.

Customer service was just right at the downtown location. My wife’s ring was in rough shape, bent prong. They dialed me in and got it looking great, and told me the cause so we can avoid in the future (loose wedding band rubbing against it). Also, looked around while I was in there. beautiful selection helpful not pushy staff. Ill be back to upgrade and get that band solderred into place.

I needed some info on a Rolex that Grebitus & Sons had repaired a few years back. Adam offered to look up the records; when he discovered their store no longer had the info in-​house, he explained he would get me my requested details in a few days, once they’d obtained said deets from the warehouse.
It was like playing the end of Indiana Jones backwards. I imagined the rickety cart rolling through a distant warehouse, the bespectacled warehouseman creaking past stacks of boxes crowding the ends of dusty aisles. Box located, returned to store and opened; inside: My Rolex records. Amazing.
Thanks to Adam for taking the time and footwork to provide some real customer service, and all done with a smile.

I needed some jewelry repaired, and wasn’t sure where in Sac to go. My items were family heirlooms which weren’t purchased in a jewelry store, so I was wondering what kind of service I would get. My aunt suggested Grebitus because she has been going there for years and was always pleasantly satisfied. Today I went in and I was so impressed with the customer service I received from Kim. She was so welcoming, friendly and efficient. My jewelry was repaired and looking better than ever. I really felt she went above and beyond, and I will now become a repeat customer.

I’ve purchased many items here including a couple rings and some earrings. Now I’m looking for a new watch — guess where I’ll be going… Grebitus & Sons Jewelers.

Ask for ADAM. Call first to make an appointment with him. I was impressed with his knowledge of ROLEX. I’m so thankful to get a catalog it really nice to have one. I did pick out a Rolex and I would buy one in 2 years when I turn 50.

I had 3 rings sized.
They are super friendly and their customer service is top notch! :)

i took my rolex in to grebitus to be serviced. they said they would call me in a few days with an estimate of the cost. they called me and said they had to send it to the regional service center in dallas and it would cost $ 65 for shipping and that an estimate would take up to 2 weeks. i finally got the estimate and only wanted part of the service done, not all of it. they told me that all of the service was mandatory, even though the items werent’ related. it was an all or nothing transaction with a cost of $ 1325. i told them i choose NOTHING and told them to send the watch back to me. i will take it elsewhere. the person was snotty and rude to me. i won’t be going back there for any reason.

I brought my Rolex here to get serviced. I have to say Adam is one of the best guys I ever worked with. It felt nice to have someone who cared and was passionate about these timeless timepieces. I would come here over and over again. Great customer service.

Adam is the salesman you want. He actually cares about the customer first. This was my first time there and he treated me like I had been buying from him for years.
I needed my watch serviced so I called them because they do service in house. After meeting Adam we talked about a exchanging the face of it so he contacted the Company and got it approved. The watch had to be serviced at the Company I was so excited and sent it off. With sales people like Adam there will always be true Brick and Mortar Jewelry Stores because you would not get this kind of customer service from a online retailer. I will be back and have told friends of my experience at this Store.

I love Grebitus! We bought our wedding rings here and they were fantastic. They were super helpful and made the whole experience so great! We went here because my parents got their rings here in the early 70’s and my Dad has bought my Mom jewelry here throughout the years. They are professional and have beautiful, unique rings. I always get compliments on mine and I know it’s because we took the time to get off the mainstream path and really look for something of quality. I also love that they will clean my rings anytime at no charge. Excellent customer service!

I have been to Grebitus a few times since its in the same center as my shop. I have always had a pleasant experience and have always found what I am looking for. One of the things I went here for was a baby shower gift. I was looking for something that would be a lifelong treasure, something the child would keep forever and then pass on to his children. I found the perfect silver piggy bank. It was very cute. They had an assortment of other baby gift items like rattles, cups etc.
Here I am going on and on about baby items but what they really are is an upscale jeweler. I took a family heirloom here to have it repaired and felt very at ease leaving it with them to work on. Overall I would highly recommend Grebitus Jewelers.

Got a tune up done here on my wife’s wedding ring. They do great work! Mike was very helpful. It’s hard to find a good quality jeweler who’s not sheisty. I’ve found my new jeweler and highly recommend this place.

Ugh, I will never come back here again. I had the worst experience today. I actually said, «I can’t wait to get home and Unilocal about this» to my friend. I think this means that I am actually addicted to this site. Anyway, here’s my story…
My watch battery died yesterday so I brought it here to get a new battery because I heard good things about the place. I walked in through the double doors and realized that I was the only customer in the store. There were four women standing at the back desk who all turned around, looked me up and down and then continued on with their conversation. Then a guy by one of the cases came up to help me. He took my watch to the watch guy and asked how much it would cost for a new battery. The other guy took the watch, shrugged, and said «20 bucks?» like he was asking for approval or just made up the price up. I agree to the cost and he takes the watch in the back. A minute later he brings the watch out and hands it to the first guy. He tells me that the back is on too tight and so he couldn’t change the battery. The first guy then suggests that «since I didn’t pay too much for this watch, maybe I should just buy a new watch.» What!!! Excuse me… first of all, it is a $ 500 watch. Secondly, I don’t care how much (or little) I paid for it, I just want it fixed. He then tells me that he was just confused because he had never heard of the brand before… it is from Coach and made by Movado. You’re trying to tell me that you’ve never heard of Coach before? He just gives me this confused look and then tries to take me over to the case and sell me a new watch. Needless to say, I did not accompany him. I just took my disposable watch and left. There are too many jewelers in Sacramento to ever subject myself to this lack of customer service again.