Frontpoint Home Security

Prepare to be harassed with phone calls if you call this company for information. I probably would have gone with them if they had given me time to make up my mind. Instead, the sales person called me over and over again. Once he called me three times in a ten minute period. Not to mention the emails. Several a day. When I asked them to stop calling me, my number apparently got put in a pool for automated dialers to start calling about home security systems. I’ve never ever gotten spam calls on my personal cell phone until speaking with this company.

I cancelled ADT on the third business day after installation due to horrible customer service and installation issues. I chose them on the name alone as I had just been burglarized and had no time to do my research. Fortunately for me, a neighbor told be about Frontpoint so once I cancelled ADT I researched Frontpoint and went with them. They are less expensive and the customer service so far has been excellent. They use a well regarded monitoring service, didn’t need to knock holes in my wall, and I can actually reach a knowledgeable person on the phone immediately. I feel very fortunate that I cancelled ADT before I was locked into their contract. And after three calls and many excuses, I’m STILL waiting for ADT to refund all the charges to my credit card that their cancellation notice states would be refunded 10 business days after receipt of the notice (it has been over twice that now).

Since I wrote the terrible review a worker from frontpoint contacted us and went above and beyond to rectify the situation. I’m very happy with the customer service I recieved.

This is the worst service ever. They want to charge me a ridiculous amount of money just because I’m moving out of my house and can’t take the system with me.

We did not go with Frontpoint but the person I dealt with several times for questions was Gerald and he was awesome! Very polite, had answers to all my questions and called me back to see how our search for an alarm system was going. Thank you for that Gerald GREAT CUSTOMER SERVICE!

Love my system! I’ve had for a year, so far no complaints. Easy to install. Customer service was awesome. They were able to work around my budget.

We recently purchased a new home and were approached by a number of different alarm companies. After some research we discovered Frontpoint. The price was better than the competition, the delivery was very fast and the install was incredibly simple. Great company and outstanding service.

The system is composed of 1 main system, 2 SENSORS and 1 MOVEMENT SENSORS. EACH ADDITIONAL 3 SENSORS ARE $ 120. Are you kidding me? Any other alarm company offers sensors on all windows and doors. EVEN A SHACK NEEDS MORE SENSORS THAN THAT!!!
So I decided not to activate it yet. OH MY… FPS called me several time a day (including Saturdays) for the rest of the trial period (30 days) to see when I will activate.
After the 30 days, I see charges on my account. I call in but cannot cancel, because it has to be done before the end of the trial, and I have to pay for 3 YEARS (even though the system is inactive.) Well, after arguing etc … they agree to refund the charged month and for me to send the box (unused and not-​reimbursed) and I lost over $ 200 just to try!!!
All in all, IF YOU ARE SURE TO GO WITH THEM AND SPEND AT LEAST $ 700 up front for the box, the extra sensors and pay $ 42.99/month, go for it. If not, don’t even bother, because they’re as bad as the other companies to get rid of!

We definitely feel more secure now that we’ve added FrontPoint. After an attempted breakin at our house, we needed to take our security more serious. I found this to be the best solution for our family.
We really like to use the phone app. It comes in handy because we have two small children. So, sometimes it’s not easy to disarm the system at the control panel. So, instead we can disarm before we get out of the car. Or, if we forget we can arm the system after we leave.
But, the text messages really keep me informed.

First off, I’d like to express how FrontPoint Security’s customer service is awesome! They were very helpful when my husband and I were in the market for installing a home security system. Emails were exhanged with valuable information and their rates were very competitive. This was the winning point for us since we just bought our home in Vacaville.
Second, we’ve had FrontPoint since August and there have not been any issues. One of our sensors weren’t working and all we had to do was send it back and we received a new one. On accident, when I was unable to disarm the alarm on time, FP Security were very timely in calling my husband and inquiring if everything was OK.
And lastly (but again!), the customer service agents are really friendly which makes you appreciate doing business with them. It sucks when you dish out a lot of money to people who are rude to you over the phone. I recommend this security company if they’re available in your area.

My Wife and I really like the FrontPoint security system. We’ve used it for 3 years and moved it from our previous house to our current house ourselves. Installation and setup were straightforward, and any questions you have you can call support and get top notch phone support.
I also like the mobile apps for this device. It makes it very useful to disarm/​arm the unit while away from the home. We had a friend house sit for while on our honeymoon and we were able to create a new pin# just for him and monitor the unit while in Hawaii!

After our house got broken into, my family decided it was time to get a security system, as that seems to be an extremely valuable deterrent. A friend recommended Front Point, because of the DIY factor. She said that way you don’t have to worry about shady installers who know where your system’s blind spots are and what’s in your house that’s worth stealing. This made some sense to me so I gave them a call. Their customer service is what sold me, though. I like them so much I referred them to my mother-​in-​law after she was broken into.

So far, I’ve been using Front Point since I got married which has been about 3 months. Everything about the system is great. Its easy to use, extremely easy to install and easy to adapt to if you never had an alarm before. This is my first alarm I ever had on my house so I have forgot to arm it when I left, but with the app for my iphone that is no problem, because I can arm and disarm my house from my iphone. Every time I had to speak with customer support they have always been extremely helpful. Front Point has just done everything perfect for me and my family thus far! :)

I bought my system about two months ago and the service was excellant from the very beginning. It took me less than one hour to install all of the door, window and glass brake detectors and then another 15 to 20 minutes to call FrontPoint to go through the install process. My dog has very sensitive ears so the person that activiated the system silenced the panel for everything except a real alarm. I was truly amazed at how quickly he was able to do this over the phone.
The system is very easy to use… both kids and grand parents have it figured out!!!
I am very satisfied and highly recommend FrontPoint.

Bought a system couple of years ago via phone. Was super easy to install when it shipped to me, and I added few more sensors later. App works great too. Haven’t had any issues with the house or with the alarm and we’re very pleased with the customer service.
I recommend the company to many of my friends.

I purchased this system for my mother. I was excited about the fact that it’s connected through cell tower technology rather than through a conventional phone line.
It was super easy to install, and super easy for my 87 year old mom to learn to use.
I also love the fact that I can monitor her system from my smartphone.
It’s a great system, and I would buy another one in a heartbeat. The monthly cost is very reasonable especially when compared to other security system providers.

Tired of security alarm companies locking you in to a contract at your address. God forbid you have to move! Other security companies will require a new install and a new contract. After being with ADT for 3 years, I needed to move to my new house. ADT wanted to charge me over $ 700 for a new install!
Not any more! I searched for security companies and found FRONTPOINT! Now I have a totally portable (from residence to residence if need be) security system that is easy to install (I did mine in under 2 hours).
Not only is it portable, it comes standard with all the modern extras such as cellular monitoring, internet monitoring and control, etc. (ADT wants to charge extra for these items).
You can add on anytime such as cameras, remote light controls!
The customer service at FRONTPOINT is outstanding! Friendly, knowledgeable, accomodating!
They have a customer for life!

Great system. Have been using it for several months now. Here are some things I like:
1. The web/​mobile interface makes it very easy to use and monitor.
2. The setup is super simple. I was able to do it in a few minutes.
3. Competitive pricing.
4. Good customer service.

Great service and system. Ive had the misfortune to deal with several alarm companies. Usually, promises of free equipment is met with the reality of overpriced and unnecessary add-​on equipment that is installed improperly. Frontpoint is far different. What you see is what you get. Their systems are easy to install yourself and you can add-​on additional parts (sensors, cameras, etc) as needed. their pricing of interactive monitoring (remote camera and using phone app to control system) is among the cheapest per month in the business.
The best part of Frontpoint is their awesome customer service and their no gimmicks approach to home security. If you care about your family and the safety of your home, get a Frontpoint system.

We had an ADT system. I wanted to upgrade the system, but never got a call back after leaving a message with intentions. I figured they didn’t need my business. So I started research other systems online. I wanted a quality system, price was not my biggest concern. I wanted a wireless system, with cell connection. No Landline. I wanted key fob arm/​disarm. I also wanted a system that could be activated and monitored remotely as well as video and other monitors. FrontPoint fit the bill at a reasonable cost. Plenty of room to add features. Also they have been very responsive.
We have had the system for over a year and we love it. Feel secure.