Ellio’s German Auto, Inc

Recently bought a 2005 mercedes diesel from Ellio’s. From the start, Emma was very helpful. They guy that actually deals with the cars, Sergio I believe, gave me a lot of misleading information when it came to the mechanics of the car. He told me they inspected them very thoroughly. Long story short, make sure to get the car inspected before you but it. As I write this my car is in the shop for 2 motor mounts and a transmission mount ($ 800), also told that my whole front end needs to be rebuilt ($ 2000), and when I bought it one of the sidewalls on the tires blew because they were so badly cracked ($ 800). My fuel filter was also clogged when i bought the car ($ 150). Also, the brakes they claimed to replace have been squeaking non-​stop. When your paying $ 4200 more than blue book for a car with only 60,000 miles, you hope your not going to have to do more than just oil changes and routine maintenance.

Trying to buy a set of tires + wheels combo from this shop that is advertised as new. Called in and spoke with Sergio and was told the tires are 2 years old thus bargained the price and made a deal. The day before pick up, I called in again and ask Sergio to please send me a picture of the tire production date (because the pictures they used on eBay are blurry and you can’t see either the size or the dates printed on the tires) because I plan to mount these wheel + tires on and drive 3 hours home safely but he told me there’s no production date on the tires. Every single tire is supposed to have molded-​in production week and year regardless of the brand or size. and it is a legitimate question to ask before handing my cash over. On the 2^nd phone call, he then told me the tires has been sitting in the shop for at least 2 years so now it is possible the age of tire is at least 3 to 4 or maybe 9 years old since these wheels were made back in 2006 and was purchased new from the dealer. Knowing that, I then asked him to please lower the price since the tires are pretty much no use and all that’s left in the deal that are usable are the rims. He quickly told me he doesn’t want to sell it to me anymore and he’ll sell it to someone else. In a recent industry conference presentation an agency representative said 90 deaths and more than 3,000 injuries were «probably caused by tire aging or where tire aging was a significant factor». And according to National Highway Traffic Safety Administration says aged tires are «prone to failure» and that «tire aging occurs whether a tire is driven or not» I am writing this not because he is not willing to sell the wheels and tires to me, but because I think they should not be annoyed by customer when a customer requests to know the age of tires they are selling. I urge those who are going to purchase tires from this shop in the future to verify the age of tires before your purchase because this relates to serious safety issues.

I took my 2007 BMW here for an annual service and they changed my oil ($ 60) and did an inspection and charged me $ 235. Little did I know that inspections are generally free everywhere else. They also told me that my front and back brakes need to be done even though they were done 9 months ago. When I told them the brakes were recently done they said «don’t know what to tell you, maybe it is how you drive.» They also found some other problems and gave me quotes as well as recommended when I should have these services done. I emailed their quotes and recommendations to my dad and he quickly realized I had been taken advantage of and told me not to go back for any of it.
I then took my car elsewhere to Capitol City European after getting a recommendation from a used BMW dealer and they did a full inspection for free, which is standard except at Ellio’s who charge $ 200. Capitol City European told me that the brakes did not need to be done until they are at 3 mm and mine currently have 6 mm left and they recommended that I wait until the brake light warning comes on. They also said several of the items Ellio’s recommended were not indicated at this time. Additionally, the belt and tensioner quote that I had from Ellio’s was $ 100 more.
I really wanted to like Ellio’s as it is family owned and the front office staff were very friendly but after getting a second opinion I realized that I was deceived and lost $ 235. Very disappointed but I am glad I got a second opinion or I would have spent thousands of dollars having unnecessary services done.

Gave a very honest, transparent quote. They really tried to help us with a car we were upside down on! Emma was awesome, really appreciated their help!

Hello there, I have a 2006 325i. I have been to he’ll and back dealing with Niello BMW. Ellios was highly recommended to my husband by sagovia car detail in dixon BTW he is outstanding for the work he does and super reasonable. But anyways I called Eillos this morning Emma told me she would send a tow truck to Niello to pick up my car which I was thrilled to hear. After all that Niello finally emailed me back with there diagnosis which I don’t trust since they have charged me $ 4000 and couldn’t figure out my transmission problems 3 X’s. So I am very excited I have my car there at ellios waiting for them to diagnose and treat. THANK YOU A MILLION EMMA. Robert when I called earlier and mentioned to you a little bit of background on my bmw you smirked which made me feel really good about my car being there with you. So obviously you know how bad niello really is.

AWESOME experience with Ellios. Just drove from Phoenix to Sac to trade in/​pick up a car. Let’s just say, the process was nothing less of a mission. Emma was super sweet, patient and accommodating. I highly recommend going to them if you’re looking for great vehicles, and even greater customer service. I’d give them 6 stars if I could…

nothing but awesomeness here at ellios. i have been going here for six years, then moved out of town for awhile, came back and needed some service and they got me right in and took care of me same day. you get email updates of when services are due and discount coupons a couple times a year.

I have brought my cars to Ellio’s since the early 1980’s, Ellio’s himself took care of my BMW and he was a very professional, honest and down to earth gentleman… Ellio’s chldren; Emma and Robert are like their dad and when we bought our Mercedes, there was no hesitation as to who will take care of it’s needs. Both Emma, Robert, and the rest of the team are 100 percent in every way… professional, trustworthy, and they all know foreign cars… I truly recommend them; not only will you be satisfied with their treatment, but they will save you $$$ compared to dealer’s…Go check them out!!!

Robert, Emma, Victor and the rest of the wonderful team at a Ellios have been our go to place for servicing our foreign cars now for over 10 years. They even sold one for us, and we feel that we are treated with total honesty and receive the best service available in Sacramento. Would recommend this place to anyone looking for fair prices and exceptional work!
Deborah

Was looking for a BMW certified mechanic to do work on a 2008 3 series and found these guys on Unilocal.All I can say is that I am very impressed and happy with the service. They were straight forward, honest, and didn’t try to sell me services with too much pressure. Reasonably priced, very helpful, and nice. I will gladly return!

I looked for a shop to service my 1991 Mercedes 350sdl, when I moved here last year from S. California. I had extensive work done a few moths ago, over $ 4,000…all new front end, water pump, fuel injectors and lines, tensioners, belts, motor mounts and more. Just took it back in for some leaks. I needed to replace a bunch of worn gaskets and O rings, new fuel filters and some other parts… my car has NEVER run this GOOD!!! They take very good care of what needs replacing or is due to fail, this car is 22 years old but looks great, and now it runs like it was NEW! This is the only place I will now take my car.

Thanks, Robert, for the great job on our Mini Cooper S. You saved me a lot of $$ compared to the dealers. Also, Robert gave us a military discount on the repairs so every little bit helps my pocketbook. What I like especially about Ellio’s is that they used authentic parts from the Mini Cooper dealer in town. The 18-​month warranty on the repairs is also settling. Thanks again for the great job!

This is the only foreign auto shop I trust in town! When I bring my BMW here I feel like it’s getting babied and cared for very exquisitely… the only shop I feel 100% comfortable with my vehicle! I love the family atmosphere… Emma is wonderful, attentive and all the guys are friendly, skilled and trustworthy. The biggest plus is that they have a loaner car… I referred my aunt and now this is the only place she trusts also! My aunt had to get to school but her window wouldn’t roll up and the loaner wasn’t available so Ellios offered to drop her off to school and pick her up if necessary… very impressive considering nowadays the only places that will do this are dealership auto repair shops who have courtesy shuttles. This is the only place my entire family trusts! They are timely, they fully explain all your options, they truly care about you and your vehicle and they are the only foreign auto shop in town who doesn’t try to hang you when it comes to the bill. I will be a lifetime customer.

I been a customer of Ellio’s German Auto since 2007, and everytime I take my car there, they are very helpful and honest for the evaluation of the services nned for my car Sometimes, if I’m short of cash, Emma or Robert are both willing to negotiate or give me discount. I would never go anywhere else for the service of my car.

one of the bmw repair shop i can trust. best service and quotes reasonable prices. thanks to robert and emma. i recommend this shop to anyone in need of european cars to be worked on.

I have had many different companies work on my cars over the years as I have lived in many cities, but I don’t think any of them has compared to Ellio’s. Emma and Robert treat you with respect, are clear about explaining what needs to be done, and while I have asked them to look at certain things to fix, in some cases, they have said there is no need or it can wait for the next service. I find that this level of honesty is refreshing and I will remain a very loyal customer.

I was happy to find this shop after working with a more expensive one in town. Whenever I have a need, they accommodate me and provide the service only that I need. They make their recommendations and I’ve never felt pressured in any way. I’ve been a loyal client for the past three years and now they even take care of my wife’s Toyota Highlander as well.

This is the only place in town I’d take my BMW. I’ve been taking my cars there for service since the mid-​90s and they are excellent. I even bought a car from them. It’s a family run shop that has always been trustworthy and stands behind their work. I could not more highly recommend this shop.

Emma works hard and quotes u reasonable prices. Nice clean shop with a friendly black lab to great u at the door. Service repairs seem kinda slow, but then again, you dont want to rush the technicians doing the work on your car. Overall, its a nice place to get your car serviced

I would trust my next BMW purchase from this business. From the owners to the techs… awesome work.