Dynamex

DO NOT USE THIS SERVICE. I ordered off prime and this is the carrier service provided. I was at home waiting for my package when I revived a notification it was delivered. There was nothing left on my porch. No door knock. Nothing. I started to research this company and found all the horrible reviews. Well let’s add one more.
I spoke with Lynette at Amazon this morning 5÷21÷2016 who called Dynamex for me and had a conference call to discuss the situation. The rep stated he would call my personal phone by a given time 8am (he didn’t give me his name). When that time passed I took action to call them. I spoke with a service rep who was actually helpful (jackie). She said she’ll make notes on my case (none were made from the previous call!) and give me call back as soon as she contacted the Sacramento location. She was very informative. She called me back within 45 minutes. She stated the drivers notes were «there’s a gate on location, I placed the package on the inside of the gate» I LIVE IN AN APARTMENT COMPLEX!!! not to mention ALL THE WAY AT THE BACK OF THE COMPLEX! I let Jackie know of this horrible customer service and told her I feel sorry that she had to work for such a crappy company that would let their drivers do this to their customers and potentially ruin a huge contract with Amazon. If it happened to me its happened to many others too.
Now let’s see if this situation escalates to the district manager and I recieve a call back in Monday 5÷23÷2016 as promised.

I chose same-​day shipping for an Amazon order because it was only $ 1 more than free standard shipping. After reading other reviews of Dynamex, I was a bit skeptical of how the delivery would turn out. However, I ended up receiving my item the same day and in perfect condition — the deliverer rang my doorbell as they left the package outside. A pleasant experience and definitely recommended. Thank you!

This company has a pretty poor review — but I suspect that only the people who have had a bad experience bother to come on Unilocal to write a review.
After discovering that Amazon offered same-​day delivery in my area I’ve ordered three separate packages, all of which were delivered to my home in Davis exactly as expected. I’ll continue to order same-​day deliveries from Amazon (delivered by Dynamex) with confidence. I think that it’s pretty exciting that I can order a book and have it delivered to my door in the same day for less than it costs at the book-​store, even neglecting time and fuel costs to make the trip.

I ordered some headphones from Amazon Prime in March. Long story short I got confirmation that the headphones were delivered a day early while I was at work. I got home and there was no package.
I checked my Amazon account and that too said that it was delivered. I reached out to the company that I purchased from and was told that sometimes they send «delivered» confirmations although the product has NOT been delivered. How? Why? On Wednesday, the following day, there was no package. I again contact them and am told «not to worry, your product will be there shortly» another day goes by without my package. I email again and get the same response. Still no package, I then hope that there product will be delivered by that Friday and guess what, no package.
I contact them again and let them know that I have not received my package and want a refund. Unfortunately, no refund is issued by the company or delivery company, I have to go through Amazon. Even though I received my refund, I’m still curious as to what happened to my package.

Love the fake empathy. They say they will send a direct message to fix things but never actually sends the message.

I ordered something from amazon prime and found out after my package never showed that it was shipped from this company, this branch. I called amazon and they told me my package was scanned as delivered accidentally but was delayed (how they knew this i have no idea) then 2 days later after my package still didn’t show i was issued a refund from amazon. I contacted the company because i was still curious to know what the hell happen to my package (i was home all day waiting for it and saw as it popped up as *delivered on doorstep* on my phone checked my door and nothing was there) and was told id be contacted by someone at this branch who would investigate. That was almost 2 weeks ago and I’ve heard nothing. Nothing like this has ever happened with ups or usps. if you want your package actually delivered to you and not stolen or put somewhere else dont order anything shipped from this company.

DON’T use this service. The delivery driver threw the package from his vehicle to the front of our house. It only made it as far as the puddle in the walkway. His music was blaring from his van and when I walked out to see what happened he sped off in a neighborhood full of kids. I did call the company who was very apologetic and said they would elevate it to the district manager. I think they need a better recruiter and hiring department! I will recommend to UPS not to EVER use them as a sub.

Well, I ordered a discontinued kitchen island from Ikea and was told it should be ready for pick up at Dynamex on Sept. 10^th, and that I would get a phone call to confirm it was ready. I waited an extra day before calling, considering I had not heard from them yet. I have now been on hold for 23:09 minutes and figured I might as well write a review while I wait. Based on previous reviews, I’m extremely hesitant things will go smoothly with my order.
And if by chance they’re closed (I called before 6pm), you’d think they would have an automated message saying they’re closed… but for the past 20 minutes I’ve been hearing «all representatives are assisting other callers at this time. Please stay on the line and your call will be answered in the order it was received», and «your call will be recorded or monitored for quality assurance purposes». To me, that says I will be assisted *shortly* because people are there taking calls.
I’m going to hang up now and assume they’re either extremely busy or their customer service and automated hold message has incorrect and misleading.
And of course… my call was just answered, 28:25 minutes later I spoke to a human! I’ll still post my review to make others aware that the hold times may be extremely long.

After telling the person in the Ikea store that I needed the delivery to be after 1, as I would not be home until after then, I was called by Kayla from Dynamex who said that delivery would happen between 10am and 1pm. After I told her that that was not acceptable, she told me that that was when they would be up here. When I told her that I’d told the person at Ikea that I needed delivery to be after 1pm as I wouldn’t be home, she asked me if a neighbor would be there to sign for me. I told her no and that that was not acceptable. She told me she would call the driver and then call me back. When she called back I was told that delivery would be scheduled between 3pm and 7pm. I thanked her because that was what I’d arranged at Ikea. On the day of delivery, however, the delivery people were at my house at 1pm. They called my mothers cell phone (it was her purchase) and the house, which I’d indicated *several* times I would not be at until after 1pm. When I arrived at my house, the delivery people were sitting in their van in my driveway. Since I was not ready to deal with the delivery, as it was scheduled for after 3 and I had items in my car that needed to be dealt with, I told them to put the shelves on the porch so that I could deal with them later. As it stands, I am more than a little annoyed with the fact that what was scheduled and paid for at the Ikea store is not only not what happened, but also that I was almost strong armed into agreeing that I would rearrange my day around a delivery change that I did not want and was not convenient for me, the customer. After looking at the Unilocal page for Dynamex, in Hayward and Sacramento, I think it behooves Ikea to rethink this relationship as I will rethink my future purchases at Ikea.