CVS Pharmacy

I came here for several months.
You can tell they are overwhelmed with so many prescriptions and phone lines and customers to talk to. But they never sacrificed customer service in my experience coming to this location. One time the overworked gentleman pharmacist helped clear out a clogged asthma inhaler for me that I didn’t get at that location… and he did it for free…
Another time I was looking for flu meds AND allergies meds and needed serious advice from the pharmacist… although she was obviously busy if not overwhelmed, I waited patiently while she helped a few people then she helped me with my questions and even showed me a secret stash of stronger sudafed for tough flus like i had… she made a sale there too just by helping me…
One time I had my medication stolen and they helped me get clearance from the insurance company for a replacement medication fulfillment… they are good at this location. Polite and respectful, as it should be.

So I had needed to take in a prescription to any pharmacy that was of my preference. Although this CVS is not in my neighborhood, I was needing to get this errand done while out and about town.
The outside of the store could use some cleaning. Dirty sidewalk and homeless people walking around make it less than appealing place to venture into. Especially if your dressed up from going to a nearby church service.
However, once inside it’s a whole different story. Employees are really kind and helpful. They actually look happy to be there unlike other CVS I’ve visited. The pharmacist was super helpful and helped me to get all the necessary preliminary registration process with as little strain as possible. Her smile was contagious and I couldn’t help but find myself shopping a little for myself while waiting for the prescription to be filled. We had a good laugh about it afterward.
All in all I was in and out of there in about 15 min. I thought, wow, that wasn’t so bad! Now, I had my medicine and a couple of items that I needed to go get anyways, so I feel my trip was worthwhile. Thanks CVS!

This place is conveniently located. There are way too many people asking for money hanging around the door and parking lot. That makes me uncomfortable. I know it’s not CVS’s fault but a security guard might help.
The store is clean, they have a bathroom that the public can use. They have a mini parking lot that always has a space.
The items are decently priced and I can usually find what I want.

Basic CVS with all the normal convenient drugstore items. However I do love the option of buying wine and liquor in a drugstore. The area however was interesting, with security guards at the door. They were handing out free reusable bags today, nice that they are going green.

I second another reviewer’s statement to give this CVS no stars, if that were possible. I also wholeheartedly agree that the customer service here is atrocious, as another reviewer stated. I also, just like another reviewer (surprise!), have seen horrendous apathy when I came here to receive my birth control.
The pharmacy confused me with another woman, which caused me to stop being able to pick up my birth control. I had no other choice but to stop using it until my insurance prescription-​pick-​up allowance rebooted for the next year. Because another woman in the system picked up my prescriptions, to my insurance, it looks like I’m trying to pick up double the amount of prescription. The issue has never been resolved despite countless calls to Caremark from me, my hometown pharmacy, my doctor, and my physician assistant. The company doesn’t care — doesn’t care to investigate, doesn’t care about my health complaints. I’ve been off of birth control since February, and it’s now September. The first first weeks off of birth control were terrible. My body was weak, I felt depressed and irritable. I bled for two weeks straight and then stopped getting my period altogether. It’s been awful.
Customer service on the phone:
I was placed on hold for 40 MINUTES.
By the time a very snobby woman answered, I asked her what was going on and told her I had been on hold for 40 minutes. She said, «yeah, we’ve been busy. There’s only 2 of us, and we had a line with, like, 6 people.» No apology. I wish I could paste a recording of the snark and laziness in her voice. That was offensive. If she had picked up and immediately apologized, or offered an apology as soon as I told her I had been on hold for close to an hour… I wouldn’t have been offended. Learn how to treat a customer. Learn how to talk to a customer with respect.
I am still getting phone calls for another woman’s birth control. No matter how many times I tell this place to stop calling me, and that I’m not even on birth control, I get the calls.

Woohoo! It is a pharmacy! OK, they actually have parking, which is a huge plus. That alone earned them an extra star. The place is clean and the staff helpful so it is just fine.

I don’t know the name of the pharmacy manager. She literally saved me from a melt down. I was in excruciating pain. I came from a rite aid that closed at 6 pm really?! Anyway, the cashier told me she couldn’t fill my prescription because I forgot my I.D. Any other day I would’ve just went home to get it. Today my car broke down and I had to walk to cvs from rite aid in a horrible amount of pain. I asked to speak to the supervisor and she found my profile from long ago. Asked me a few questions and filled the prescription. She saved me from an emotional out burst. Thanks for caring for your customers, it was appreciated very much.

I would give this pharmacy NO stars if I could.. The customer service here is atrocious. I have had nothing but problems with this pharmacy and CVS Caremark. I needed my birth control prescription because Caremark was supposed to have auto-​renewed and shipped it to me but they ended up sending it to the wrong address (when they had sent it correctly the first time, so who knows who screwed that up! Surely not me, I had not been at that address for over a year!) and they never notified me! You would think if the prescription came back they would notify their customer… especially if it’s something important like birth control… nope! Then when I called them two weeks ago to have it re-​shipped to the correct address they said they would send it out asap. Well, I went to check it yesterday wondering WHERE it was because I NEEDED it (these people apparently think you can just start and stop birth controls whenever!), the order was CANCELED! No notice, NOTHING! I guess people do not matter at ALL to this company… after that I spent an hour on the phone with them trying to solve this matter and get my pills! They told me I needed to call my doctor and have them send (another) new prescription into the pharmacy (what they were supposed to do in the first place!) and that everything would be fine then. So finally, a day late, the prescription gets sent to this pharmacy. I go in today to pick it up and they did not have it ready. They looked it up and then told me they cannot refill it until the 11^th… um, that’s 4 days away? And I needed to take it YESTERDAY. The lady working at the front desk of the pharmacy was BEYOND RUDE (unfortunately I did not get her name…(African American) I am guessing it’s the same lady as these other reviews have stated). I told her I have been through a million issues with this and it was CVS’s fault that they had shipped it out wrong, I NEVER got it, so I needed THAT refill… she huffed and puffed and was all pissed off that she had to actually go DO HER JOB and call Caremark to find out what is going on. I could not believe these people… I am not even sure how they got this job in the first place. I will NOT be going back. I will be taking my business elsewhere and I REALLY hope this rude woman gets fired asap. After waiting 30 – 40 minutes for them to fix their errors (yet again… and being told very rudely to take a seat) she filled my prescription. I NEVER received an apology or even any kindness or understanding from these people, it was like a big «oh well» to them. The elderly lady before me received VERY rude interaction from this same woman as well… I just could not believe the situation at this place… and I do not usually write reviews like this. BEWARE if you go here.

Today at CVS Pharmacy February 12, 2015, around 6:30pm
— Avoid at any cost to interact with this CVS Pharmacy employee /​manager named JESSICA.
This CVS has been my pharmacy for the last 5 years but in couple of minutes this woman, JESSICA, demeanor and customer service made me decide to take my business and prescriptions some place else.
Hopefully CVS would let this woman go, the sooner the better, and I would be able to return to my local CVS pharmacy.
alex

Walking distance from anywhere in the grid. Fill my prescriptions here. Friendly staff. Quick fills.

The staff here at the pharmacy are a nice bunch, but the wait can be a bit long. I also received my prescription, and they forgot to put it in the bag. I got all the way home and one prescription was there but the other was not. I also have noticed that there will be a line 3 – 4 people deep and other staff members are not helpful in processing customers.

After moving from East Sac to Midtown I changed my pharmacy from the CVS on Folsom to their K St location since it’s a short walk from my apartment. Unfortunately, it’s been nothing but a hassle and I regret switching.
First of all I like the CVS system. I really like the online prescription center and being able to see & manage everything I’ve been prescribed, how many refills I have, etc. That part is GREAT, super easy to use and I couldn’t be happier.
Unfortunately, that’s where any positive ends. Having worked in customer service, I always try to be friendly and courteous to whoever’s helping me even when there’s an issue. But the majority of people working in the pharmacy cannot be bothered to provide even the most basic level of customer service. I’ve had multiple issues with them not receiving prescriptions and insurance problems. When this happens they give you a dumbfounded look and offer no solution. When the problems with my insurance were finally resolved (and the issue was on their end) they offered no apology. When my doctor both faxed and electronically sent a prescription I needed right away and when they didn’t receive it they were apathetic and made no effort to call my doctor or expedite filling it once they did. This after waiting 10 minutes when I was the only one in line without even an acknowledgement. Oh and don’t bother waiting to speak to a pharmacist when you fill a new prescription, they just read the sheet of paper that comes with your meds. When asked about a potential drug interactions I’ve had one say «it will be fine» and nothing else. Thank you so much for saying that! You have completely alleviated my concern.
I’m not a hard person to please but they’ve failed on all fronts. My anxiety raises just walking into this place.

This place sometimes have cool discounts on snack items and drinks… oh, and most of their coupons that print rarely apply to me. What a waste of paper! The people working there are always nice.

Poor service and a little rude (weekend manager Jose). Ice cream in freezer had melted and refrozen. They can’t really help this I suppose, but this seems to be a favorite place for some less savory characters (i.e. guy bathing from the sink in the restroom, guess you have to do it somewhere).
Go with the Rite Aid nearby on 9^th and K.

CVS advertises stamps but doesn’t have them. Went to Walmart bought 3 books of stamps.
Went to CVS on El Camino same result — no stamps.

Why is it that all the meth addicts and crackheads love this CVS? You might say it is convenient, but convenient for what, exactly? They aren’t buying anything. I have never seen anyone give them money. Is this like ground zero for the zombie weirdo set? I have never been able to shop in peace here without some sob story accompanied with a handout request.
Which reminds me: if anyone reading this becomes a zombie weirdo, be sure to keep your god damn sob story short. Also do not lie. The minute I get the feeling you are lying, the purse closes. Purple Heart? Really? I think I am going to need to see some proof before I buy you a bus ticket.
Also, at least be a little bit human. Instead of asking for money, tell a joke or something first. You know, like an icebreaker of sorts. Even if the joke isn’t funny, I will like it more than «Hey lady! You got any spare money?» I do not have any more ‘spare money’ than you have spare teeth. You can see the ride that I pulled up in, right? Cracked windshields and missing bumpers tend to imply someone is fresh-​out of ‘spare money.‘
Since I don’t have any ‘spare money’ try a joke and I might let you have a dollar that I need since I am a compassionate person. This can be right off the top of your head. For example,
Knock knock.
Who’s there.
Hey Lady.
Hey Lady who?
Hey Lady will you please give me one of your hard-​earned dollars.
Just keep it direct and forget the sob story altogether, we’ve all heard enough sob stories, and you have probably heard more than your fair share of your own, which I have noticed varying daily.
If you can’t talk, juggle something!
All this aside, the selection of items in this store is above average for CVS, and most notably, cheaper than Rite Aid. Ladies should avoid this after dark.

I had to purchase a very expensive drug for my dog. I called all over town to see where I could get the best price and who might have it in stock. They not only had in in stock but the pharmacy found the best discount possible and I got the drug for $ 15 – 35 less than all other quotes. Thanks CVS for being helpful and patient.

Nice clean store. Good sales. But pricey otherwise. Good selection of most everything! Brandi and Jesse are fab, oh and the Pharmacy staff rocks too!

Notes:
Long lines but they are quick.
Convenient location to the convention center and hotels.
Organized and clean
Some panhandlers outside
Lack of stuff on sale
If people drove, limited parking

I usually go to this CVS location a few times a month and I am a fan…
Pros: Clean and organized.
Cons: A very limited stock of sales items.
In addition, there is usually a sketchy group that panhandles in front of the store but I won’t hold it against CVS because that’s the nature of Downtown Sacramento.