Cooks Collision

After being in a 3 car accident on the highway my Mercedes suffered a big impact in the front. My insurance highly recommend Cooks Collision because they do amazing work, have great communication, and have a great team that specialize in Mercedes-​Benz. I have been working with Chris Lawrence, who has been very helpful. I can’t wait to get my car back!

My BMW 2002 Z3 Roadster was beautiful despite being banged up, spray painted {don’t recommend trying}, covered in a layer of dog hair and drool from my giant Labrador Retriever hanging his head out the window. What I brought home from Cook’s is a work of art. It has never looked so good. Dustin was efficient and patient despite me being a wreck about leaving my vehicle and arranging rides for work and such. I spent about 30 minutes tops there to drop off, complete paperwork and pick up my car. I really wanted to hug Chris when he walked me out to see my car, but I thought that might be weird. That would be weird, right? Highly recommend. Was referred to them through USAA (also top notch for anyone connected to the military).

I always take my car to Cooks for damages due to accidents and they put it back to normal. They value your business.

My wife’s car was rear ended and this was the body shop we decided to go with. Overall they were prompt, great communications, kept us updated, and the car looks and rides like usual.

While on a romantic get-​away in Monterey just after Christmas Dec 2014, a dxxxb-​axx not paying attention, (most likely the old lady was yelling at him) pulled from a curb side parking space smashing into the right rear passenger door and quarter panel of our brand new Passat Volkswagen!
Long story short, our insurance company had us take our Passat to Cooks Collision off Taylor Rd in Rocklin, Ca where they estimated the damage to be $ 4,600. Naturally our concern was the vehicle being repaired to as good as new condition.
The Rocklin, Ca location was over booked and we agreed to send our vehicle to the Lexington St location in Sacramento, Ca. Dustin Trute was our collision repair customer service coordinator.
Hats off, 10 Stars to Dustin Trute! I have never experienced the quality of customer service as what I received from Dustin! He text messaged me, phoned me, kept me informed every step of the way. Not only that, they were unable to complete the repairs for me to take position of my car before their shop closed on a Friday evening and that meant I would have to wait until Monday to get my car. I hated the rental car I was in so I was really disappointed.
Dustin went out of his way to deliver the car to my home after hours on a Friday! Not only that, he arranged to pick-​up and return the rental for me!
The repairs to my car were excellent! All parts were OEM, all areas where the repaired area came into alignment with other sections not damaged, they feathered the paint in so you couldn’t tell where the damage started or ended. During repair they discovered another $ 2,500 in hidden damage which was repaired without any problem.
I certainly recommend anyone needing collision repair to take their vehicle to Cooks Collision at 2310 Lexington St Sacramento, Ca. Ask for Dustin and tell him Judy sent you.

Getting in an accident is not a great experience. However, going to Cooks Collision was a great experience. Dustin walked me through the process every step of the way. He would email and text me pictures each time the car was being worked on, and follow it up with a phone call. He gave me proper expectations in the process which sometimes can be daunting. Dustin even arranged for my car to be delivered to my home while I was away. That’s great customer service. I would definitely recommend Cooks Collision and Dustin any day.

after being recommended to this shop from Mercedes of Sacramento, I was a little worried about the service I was going to receive from cooks. The insurance of the party that hit me was not willing to cooperate and was not going to cover some of the damage that happened in my vehicle. After a few days we got our vehicle back and cooks had even taking care of the damage that was not covered under the insurance because they believed that the insurance company should have taken care of it! They went above and beyond to make sure I was a happy customer and from this point forward I will always bring my car to Cook’s! The service that I received from Jack, Nelson, and Angel was better then I expected and I am very happy that I have had the chance to do business with them. I highly recommend this company and if you go anywhere else you are wasting your time…

I was so pleased with the service I received here. Long story short, I got rear ended for the first time on Christmas Eve. Total bummer. But I was directed to Cook’s Collision thank goodness.
This place has awesome customer service. Shawni handled my case and was such a pleasure to work with. She was thorough with the consultation and made sure I was comfortable. I was expecting a boat-​load of paper work, but she handled all that which was awesome.
She did a complete walk through of the car with me and explained how long it would take to fix the bumper. I mentioned some scratches on the sides and she said they would touch those up as well.
My car was back to me within a week and my bumper was perfect. All the scratches were gone as well as a very clean inside. I highly recommend this place for any auto body work.

I couldn’t have asked for better service!!!
I was visiting Sacramento and was hit while parked and my front end was really messed up. Nationwide Insurance was on top of it faster than I could get mad. They gave me 2 choices of locations that could get me in right away to have my car repaired. Cooks looked at the damage and let me know how they would repair it, how long they anticipated it to take, and that there would be nothing out of my pocket. they then called in to the rental car agency for me, got me a 6 passenger vehicle and had them pick me up and get me to a rental car.
The damage was extensive enough that they had my car for 2 and a half weeks. They photographed my car and emailed it to me daily, kept me in the loop on every detail of my vehicles journey. the then detailed my vehicle and delivered it to me in as good, if not better, condition. I am a picky person and have a great deal of education in vehicle repairs and left feeling very good about this company and their employees.
I was given a really bad situation while on vacation with my kids. I left with a smile on my face, a rental car that was safe to transport us home. I was returning for several weeks to the area, and got my car back and was much happier than I expected to be.
I want to thank Robin for always answering when I called, Dustin for keeping me in the loop and going above and beyond, Management for being on top of everything and everyone at this location for being personable and having fabulous customer service.
i would recommend this location to anybody if they needed collision work done. If we ever need this type of help in the future this is the only place we will go.

Believe the reviews this place is awesome. My new E class 2014 got involved into a minor bumper accident and after reading their Unilocal reviews and further research I decided to bring my car to Cooks on Lexington. NOT only did they fix my car to my satisfaction their customer services was SUPERB, ANGEL was the gal that I dealt with she kept me in the loop 2 – 3 times a weeks on the status of my car. So if you are looking for a place to take good care of your car I would definitely recommend COOKS COLLISION on LEXINGTON.

Dustin Trute, is the only reason I am still with Nationwide. He is absolutely fine adjustor, from great communication skills to being very honest and very informative about the whole process.
He walked me through the whole process and it was very short duration I was in there and got out. Thank you guys for giving such an excellent customer service. I definately recommend this shop without any doubt.
They will work for you and do everything to satisfy your needs. !! 5 stars absolutely.

Customer service at this place is excellent.
I got into an accident and my insurance company suggested Cooks Collision for body repairs. This company understands convenience. Dustin was assigned to my claim and he went above and beyond to ensure that my experience was the best it could be. He quickly responded to all of my email inquiries. I never had to come into the office until the day I picked up my car (which was finished a week earlier than estimated). Dustin faxed all the documents that I had to sign, and I faxed them right back. So easy.
I had a self-​pay car rental from Hertz Fairfield (my place of residence) and didn’t know how I was going to be able to pick up my car, and bring both cars back to FF. I asked Dustin, and he made all the arrangements with Hertz so that I could leave the rental at Cooks when I picked up my car. So So Easy. Additionally, because Dustin knew that I had a self-​pay rental, he made sure that my car was going to be ready as fast as possible; this meant that he stayed after closing hours so that I could come in and return the rental to avoid additional charges from Hertz.
And of course, my car came back to me in outstanding condition.
This place is just great. Highly recommended. I was very impressed.

My experience with Cook’s Collision included outstanding customer service, as well as a great end-​result for my car. I purchased a Groupon for headlight restoration and they look like new! I’ll be using them again.

I bought a Groupon for headlight restoration. My headlights look AWESOME!!! The front desk staff is super friendly as well! Thanks, guys!

I bought the groupon for headlight restoration, and they did a good job. Simple as that. The staff got me in and out in less than 30 minutes. They do solid work.

Lexus recommended Cooks to me and I couldn’t be happier with the service, the repair, or the staff, especially Hunter Ruben, who communicated tirelessly with me, the insurance adjuster, the car rental place, shop etc.
I picked up my car and felt like I had a clean slate! I’m very happy!

I’m sorry, but if I call and ask you to order a part and how much would you charge, you should be able to give me at least an estimate on the price. I ask how much for a driver side rear molding trim to my truck and the labor cost to install this. If you cant give me this information on the phone then you’ve lost the business!

This place use to be the best body shop in Sac. I brought many BMW and MBZ to this place and they had great body workers and sprayers. All the quality workers are now gone and they do garbage work.

This shop and Ken was awesome. They were professional through and through. I got a call every other day to give me an update. Even though it was not necessary it still made me feel these guys were on top of it.
My Escalade looked brand new when these guys got done with it. The shuttle service guy was cool too.

And it deserves every one of these stars! My girlfriend was rear ended and the damage didn’t seem bad at all so she and the person at fault just decided to forgive and forget.
The other party ended up filing a claim, their insurance contacted us, and the moment we were in contact with Cooks, it was super smooth sailing. They explained everything over the phone in terms of getting the process started and a few minutes after our convo, we got a call from a rental car company basically saying cooks had them ready and waiting whenever we came in.
When we walked into the office for our appointment, Chris came out to meet us and assess the damage. He found things wrong with it that we didn’t even know were there, but once pointed out, we could see just how they could become an issue. Chris explained exactly what his different avenues of repair would be and let us know that he’d keep us updated along the way.
Once insurance okay’d everything, they called the rental car company to pick us up. Chris called us a few times to keep us posted on what was going on. There was a slight change in the gameplan because it turned out something was completely broken so Chris got us a brand new bumper instead. He noticed a few scratches on the front of the car and even took care of those for us. Best part is that they even finished up early! Car looks great, is nice and clean, we didn’t have to drop a dime, and at no point were we left scratching our heads. Definitely recommend!