Chase Bank

Oh Chase how you let me down. What happened to your excellent service and where is Ty?!? Almost every tax season and here in there in between I visit the inside of this branch. I’ve always had pretty good, quick customer service but this last time I visited was horrible. I admit it was bad timing on my part to try and make an IRA deposit on tax date but it was never this much of a hassle and the worst part was, the task was not accomplished in the end.
I arrived around 4:00pm to make a transfer to my IRA for tax savings purposes. I was taken in right away so the representative helping me had over an hour to make the transfer before they closed. Right of the bat from the time I sat down I could tell this was going to be bad. She seemed new, wasn’t sure how to do the transfer and mentioned they don’t do much of those… aren’t you suppose to be pushing for new accounts and don’t people make changes to their IRAs, especially during tax time? First, she couldn’t add to my IRA because it already matured… okay so open a new one. He proceeded to tell me I couldn’t do $ 3000 when clearly this year the limit was $ 5,500. She actually told me I could google it and I did. Get your facts right! Next when she did try to open a new IRA it said I was exceeding my limit. I haven’t made any IRA changes or deposits so how could I be maxing out with only $ 3000? She tried to call corporate and by that time after being on hold for 15 mins she hung up and tried to call back and they were closed… The bank was closing, the manager couldn’t help. No reconciliation was made. I left angry and never returned the next day. (One of the biggest banks in the nation couldn’t get my IRA done while our local credit Union was able to get it done for the 2015 tax season without a bump in the road.) Get it together Chase on Truxel!

The staff here are really friendly. I think I pretty much get greeted by everyone that works here every time as soon I walk through those doors. Haha.
There can be a wait some of the times if you come during lunch hour or after work hours and there always always seem to be continuously one teller working even when the line gets long.
The ATMs are located inside behind doors. After business hours, you will need to swipe your debit card to get in. This location is nice and clean and feels well-​protected.

Excellent customer service, clean, bright and plenty of ATMs. The banker helped me understand a charge that suddenly popped up in my monthly statement and was kind enough to explain it thoroughly and reverse the charge. The teller was super polite and very fast, I spent a combined total of 4 minutes waiting for each service. I’ll be a repeat customer at this branch.

I bank at chase and this is my stop before heading home to deposite. Great and fast service. Very friendly cashiers. In and out before you know it.

Had a repeat terrible experience with Margeret. She fakes a nice demeanor and pretended to solve my problem. Now I’m back in the branch waiting for the last 25 min 10 to see someone and 15– who knows to have my issue solved.

Ive never had a problem with all Chase bank that I’ve been too. They have great service compared to Bank Of America. That is all…

It used to be so simple to get in touch with a loan agent at this branch– when they had someone available in house several days a week. Now the only way to make an appointment is by calling the branch and having them send an email for the loan agent to call me back. I have now done this 3 times, over the span of 2 months, and still no one has called me back.
I even tried going through the main Chase website and putting in a request there for a loan agent… still nothing.
Sure makes me want to refinance with another lender.

This bank is horrible. My money was deposited into the wrong account (despite the correct bank number being on the deposit slip) and I emailed the breach manager 3 days ago and haven’t even received the courtesy of a response. AND the money has not been moved. Although it was for a small transaction, it makes me very nervous about larger transactions. They are also very unfriendly to business clients. They frequently don’t have their business window open, which has caused incredulous wait times and delays. I feel like my money would be safer under a rock in my backyard.

Friendly and professional customer service!
I love the fact that you can come in after hours and use the atm and you don’t have to constantly look over your shoulder worrying about being mugged! Using your card to get in and use the secure ATMs is so helpful!

Sad my Guy Chris is gone, his service was above expectations, I dont see the enthusiasm for me to go, I will most likely close my account.

Cleanest location I have been to. Close to my work place and it is convenient especially since I don’t get off work til 530 the bank closes at 6 p.m. Which is awesome. I’ve always never had to wait for a teller to help me out and the bankers are super awesome. Armando remembers me and he is really nice. He knows what he is doing. Juan is the manager. Funny guy who is always smiling and greeting customers. I feel welcome everytime I come in.

Good location, easy access to banking, clean, good service, and fast tellers.

I don’t bank with Chase but went by today to deposit money into an account. There was no one line but a personal banker came up to help me out. He filled out the deposit slip for me and deposited the funds. He of course was curious as to why I don’t bank with them. I don’t have a solid answer but don’t have a desire to bank with large banks. Either way, I was grateful for his attentiveness and he provided me with his information and information on accounts available through Chase. I will definitely be giving Derrick a call soon.

Close to the house. They always provide great customer service. Chris and Kevin Are personal bankers and will help you with all your needs.

Great service as there are always at least 2 – 3 tellers available and 2 – 3 Personal bankers. You’ll hardly ever wait in line even though it may get busy at times. Only drawback about this place is the parking, very small and tight spots as they designed this parking lot horribly.
Other than that, good location to handle your transitions.

Well I didn’t choose this bank but Chase acquired Washington Mutual which acquired Great Western (if you can remember back that far, lol). So, I’ve just been along for the ride. I love the services Chase has though. No more running to the bank to deposit a check!!! YAY! The only time I really have to go to the bank is to take some money out. The staff at this branch is pretty nice I don’t mind belonging to a «big bank» because they treat you like a valued customer.