Cha Cha’s Doggie Daycare

For any and all dogs, Cha Cha’s is the place to be! Beatrice (5mo labradoodle) gives it two paws up and then typically goes right to sleep after pickup as she is so tired from playing with her doggy friends. She is always excited to jump out of the car and race inside. Customer service is top notch… they’ve taken her last minute and it’s fun to try and spot her in the webcams. This week, the staff even called to tell me they posted a photo of her giving one of the staff kisses on FB. I highly recommend!

Our 7 month old puppy absolutely loves Cha Cha’s. The staff has always been super friendly and accommodating. We often will drop off our dog at a moments notice for daycare, and they are always happy to have him. They took plenty of time to introduce him to other dogs and make sure he was happy. I do not agree with any of the negative reviews. We have dropped him off for daycare numerous times, had our dog bathed, and he’s stayed overnight. All of these experiences have been great. Every time I even drive past the Cha Cha’s building, my dog cannot wait to get out of the car and play. Great customer service and a wonderful play outlet for my high energy pup.

Our Husky LOVES cha chas! They always remember him by name and make us feel so comfortable leaving him there. The day care is great and inexpensive and we were happy with the results of his grooming. They do a temperament test prior to leaving your dog there which puts us at ease knowing they group similar energy levels together. All around, we’ve had a great experience there! Highly recommend them!

Customer service is nonexistent; from the initial introduction emails to picking up my dog at the end of the day. I never felt like my business was appreciated or that my dog was «loved» by them. Several other places are the complete opposite; offering over the top customer service, appreciation for my hard earned money and show my dog love and affection up until the very second we leave. Not to mention, these other places have better prices. It’s unfortunate that they’re completely missing the mark because they are the closest and most convenient place for me. If I ever go back, it’ll be a very last resort.

The first time I brought my dog to Cha Cha’s they said the web camera was down, which was the major reason why I chose Cha Cha’s. I was disappointed, but I still wanted to give them a try. When I picked her up, she had a strange rash all over her tummy. After a few days the rash went away, and I thought it was possible that it was just scratches from playing. I took her back this past weekend, and when I picked her she seemed happy enough. But in the end she got kennel cough. I’d strongly encourage the next customer to consider a different option.

My husband and our two pups are *so* sad we’re moving to the Bay Area because we will miss Cha Cha’s so much! Our pups are not super social and are very selective about people and places they like, but they love Cha Cha’s and their staff — literally the staff there are the only other humans who I see our dogs acting comfortable around, and they get excited whenever we drop them off for daycare. The people here really make Cha Cha’s extra special — they are so nice and accommodating. The day before my birthday we were going to board our dogs because we thought we would be home too late, but we made it back before 5, and picked them up — we were going to pay the boarding fee (we *really* didn’t want to spend a night without our pups!) but they let us just pay the daycare fee which I thought was really kind. Also, we had emailed them about a birthday party for one of our dogs, and they didn’t get back to us, and I hadn’t thought twice because we ended up making other plans to celebrate his birthday, but when my husband dropped our dogs off this morning one of the staff members apologized profusely for never responding to our email and explained how some emails to the front desk had gone to a separate folder and were missed. She even offered a free bath for the dogs to make up for it. It’s so clear that the staff here love their jobs and take pride in their work, and that makes a huge difference in how they treat the dogs and their humans. I will always remember Cha Cha’s fondly and highly recommend it to anyone in the Sacramento area, and would honestly even consider bringing our dogs here for long term boarding if we ever go away on a long vacation even though we’re moving back to the east bay. Thanks for being great, Cha Cha’s! As an added bonus, our dogs always smell *so* good when they come back from daycare, because they also do grooming and I guess the fresh scent gets in the air. I’ll miss that smell :)

Seemed like a good place and my dog was happy when we picked him up, but he got kennel cough when he was there this past weekend and they forgot to feed him on Sunday morning. His Sunday morning food bag was still full. When I asked why that was the woman at the front desk said he must not have eaten it and they only leave the food out for a certain period of time. Seems strange to me.

An absolute billing nightmare! I really wanted to like this place, it’s just around the corner from my house and I love supporting local businesses… but after 5 or so attempts in the last year, I won’t be coming back.
Never has the quoted price, been what they actually charged me. They have several new employees with little to no knowledge of their billing system, and are very quick to pass blame onto them. It’s not their fault, but the manager or owner should know that when I’m spending $ 300+ at a time for you to watch my dogs, I expect you to get it right. The people running my credit card payment should know what and why they are making charges.
I wanted to chalk this up to a learning curve for their new staff, but I’ve been patient– and there’s still a problem every. single. time.
One of my dogs (a 9 year old cairn) had shown some aggressive behavior and so was not allowed to play with the others, so she was kept in a kennel by herself. I understand she has some issues, and am OK with her being crated but the manager or employees never actually told me this was happening– I had to ask when i noticed they were picking her up instead of letting her walk in. The cameras are great– if you’re dog is on them. This last stay I logged into the camera app every day, several times, and never once saw my other, friendly dog who they claim was playing with the others all day long… I want to believe them but to tell you the truth I’m just not sure.
I hope they figure it out, but they’ll have to do it without my dogs or my business.

I honestly include them in my prayers at night because they have been so incredible, so genuine and so caringly consistent in everything they do. I have repeated their training techniques to my dogs trainer and he agrees with their methods 100%. The owner, supervisor and all the staff are genuinely kind and very experienced. trust me when I tell you to bring your dog here for even a day to see how happy, tired and manageable they’ll be when you bring them back home.

I’ve used Cha Cha’s for daycare and grooming quite a few times, and have always been happy with my experiences. Granted, I only have short hair type dogs that require little to no grooming, so I’ve just done baths and nail trimmings, but my small dog is quite a pain in the butt when it comes to nail trims (why I bring him in instead of doing it myself), and they’ve never batted an eye.
As far as daycare goes, I have an overly hyperactive dog that has bad play manners, and they are willing to work with him and correct him as necessary, which is fantastic. He comes home happy and tired. My other big dog is a dumb sweet heart, and they spend time playing with him and keeping him happy as well.
It is expensive ($ 30 for daycare), but as a special treat or when I need to get my dogs out of the house for a day or something, it’s worth it.

Took my very anxious and scared rescue dog here for the first time today and it was a wonderful experience! He played and was so wiped out when I picked him up. He got over being scared and made some buddies:) Going to definitely try to take him at least once a week. The staff is also very nice and helpful!

This place is the absolute WORST.
They ask for tips BEFORE they touch your dog (seriously!) and our dog still smelled $ 100.00 later.
But wait… THERE’S MORE!!!
They indicated when we picked up our dog they had «lost» his collar AND his tags. However, they conveniently had a collar they could SELL us for $ 38.00!!!
Unable to get our dog out of the place due to his missing collar, we bought it.
I asked to speak to manger on 2 occasions. He/​She was always «out».
This place is horrific and I would NEVER, EVER, want a pet that you love go there.
Totally the worst.

Overall this place is wonderful. I didn’t give it 5 stars becoz the webcams didnt work as I was promised, well 2 out of 8 of them do work.
I boarded my large Yorkie a year ago for 5 days while on my honeymoon at Catalina island, they were doing construction and the webcams were down. Since there was work going on I figured no big deal. Fast forward a year and I boarded him for the night, downloaded the $ 2 app and only got to see him in the play room, which bummed me out. The staff is always nice and made it up to me by playing with him and texting me a pic. Oh and the cost is cheap! I will be coming back if I need a babysitter!

My dog smells wonderful, they lied and didn’t brush her coat out or clean her but she smells lovely. Girl at the front desk was very nice though, but the groomers need a bit of work. Total waste of money. I think I paid $ 35 for you to feebreeze my dog and give her dandruff.

When reading these reviews, people should know that Cha Cha’s completely changed the way that they run their day to day care and interactions with the dogs some time at the very beginning of 2014, so many of the old reviews wouldn’t apply to how the daycare portion of the business is run (no clue about the grooming). For some dogs it might be better, not so much for my dog — not as happy there as before the changes.

I would highly recommend ignoring the groupon reviews and bringing your dog to Cha Cha’s. My fiancé and I have brought our Pit Bull, Beau, to Cha Cha’s twice. Each time he comes home, his nails are trimmed and the first thing he goes for is his dog bed to sleep for 8 hrs. He definitely gets love and plays with other dogs while he’s there. Prices are very reasonable too!

I’ve taken my pom here twice. The first time I was super impressed, they even put a deodorant on him that smelled wonderful. Well I just took my 4 lb pom here last Sunday and his coat wasn’t dried all the way and he was squinting for a half day after. I don’t know what happened but he seemed really uncomfortable! It really worried me and I felt so bad I had taken him there. Not going back because I felt that my pet was not well cared for. Sorry Cha Cha’s but that’s just not OK. Btw, I went on a Groupon. Giving an extra star for the first time or it would be one.

I bring my dog to get groomed here. I love their prices and service! My dog has sensitive skin and allergies so he gets bumps on his skin. They soaked him twice and trimmed his mats. They didn’t even charge me extra for that and all his hot spots were gone! He smelled like vanilla and coconut for a week. I couldn’t stop smelling him! He just smelled that good. My dog is a cockapoo so he’s prone to a lot of ear wax buildup. They did a great job cleaning his ears as well. This is definitely my go to place! They get booked quick so make appointments in advance.

BATH & BRUSH REVIEW (Non-​Boarding)
Had the groupon for bath and brush and wanted to try them out before I try boarding.
Pros:
1. The facility looked nice on the outside.
2. They dogs get to play with each other :)
3. Staff were pleasant
Cons:
1. Parking was not the best. There were like two spots (from what I saw)
2. Lack of noticeable signage. I had to do a few drivearounds to find them.
3. The bath and brush service was disappointing, I took my dog home and she now smells a little bit like an under-​maintained animal shelter :(I actually ended up taking her to another groomer that to have her freshened up before I take her to my family.
Thankfully I didn’t have to pay the full price for this service. I guess you get what you pay for.
Again this was just the grooming portion of the business, NOT the boarding. I might try the boarding service though.

I purchased a groupon for dog wash here today~and
while I was waiting in the car for my dog getting
grooming~ there are two dogs running out (not sure from training or daycare) 2workers are run behind them and try to get the back to the shop. Those two dog is running out without leash and run across the street. About 5 min the dog run toward my direction and I decided to open my car door and call the dog to come~ and they did and got in to my car. Finally those dogs are locked in my car and the worker get to have a chance to get them back. I still cant believe what just happen; lucky those dogs are safe~ however I would not trust to let my dog take care by them.