Carl’s Jr.

This one is pretty simple. I ordered a #1. Famous Star with cheese. I received a famous star with NO MEAT.
enough said.

I make it a point to go out of my way to come to this location specifically. While the staff is really nice and normally get the order right today the girl taking our order rang us for an item we didn’t ask for. When I called her out on it she told me I would have to pay the difference. I told her I don’t have cash and am not putting the difference in my card when I didn’t make the mistake. She then just took the sandwiches we were given and gave us what we originally asked for and should have paid for. It’s service like that that will keep me coming back. Next visit I may rate more stars.

I usually feel that Carl’s Jr’s are better than other burger fast food places because they’re food is usually higher quality, and more expensive. But geeze. I bought a famous star that was pathetic looking. And DO NOT drink their iced coffee, it’s freaking nasty. I wouldn’t have drank it if I weren’t stuck at work and didn’t want to waste my money I spent.

This restaurant is one of the cleanest in Sacramento, I drive 5miles to come here to eat. If I am not here, I am at the store in Folsom on East bitwell those are the two cleanest .
Adulah

I’m so happy Arden’s Carl’s Jr
Is back in business! I’ve missed
My Teriyaki Burger so much!
The seating is so awesome!
There easy to slide in an out of!
Service was very fast an so
Courtious!

This location wasn’t too bad. It was nice that they were open twenty four hours a day. They bulldozed it in order to rebuild an updated restaurant in the exact same location. Hopefully it opens soon

Currently this location has been torn down and looks like no future for Carls Jr here.

Worst Carl’s Jr ever. Our burgers were all wrong and the kids star nuggets were burnt.

this carl’s has some of the RUDEST workers I have dealt with in many years… I brought a coupon in with me on 10/24/2014.it stated that if I buy a mile high bacon burger that I would receive a small fry and coke… which was fine
wife then decided she would like to share some fries with me, i then asked the cashier if I could UPGRADE the fries. he then just stared at me like I was speaking some foreign
which point he had to ask his «supervisor» if that was ok… she looked at me, then looked at him and said NO… I told him that I would pay the difference. since when can you NOT pay the difference on any item to be upgraded… I guess this is what it has come to when hiring people who donr understand how the system works… so to all who want an upgrade on there fries… STAY AWAY FROM THIS JOINT!!!

I am disappointed that Carls Jr. does not offer veggie/​garden burgers. Before I stopped eating mean I loved the variety and I don’t see why it would be that challenging to offer the same burger choices but with a beef/​chicken alternative.

Very polite and friendly staff. Good quality food, especially the chicken
Only problem is that they dont offer pickups.
Everything else is just fine.

Never come here again. They forgot our order. We waited 40 minutes whenever one else got their food. I had to tell the lady TWICE that we have not received our food.
Worst place to go eat. Take your money else where.

I was going to this location for the better part of ten years and have had excellent service and exceptional burgers 99% of the time. I moved last year and realize I miss them-​the service and the burgers I recently tried another location and had a horrible burger with a side of bad service. I will admit, I am spoiled by the franchise on Arden and Bell, and when I think of a good burger at decent prices that I can get at 3 a.m. or 3 p.m., this location is my first choice.
I didn’t realize how good I had it until I moved away. This is not your regular Carl’s Jr.

The worst Carl Jrs I have every been to. We ate in and the cashier was super rude no hi how can I help you or thank you or anything. The worst customer service! The food was disgusting and it made my stomach upset afterwards. Our burgers were cold and seemed like it was made hours ago. That one star there is for the fountain soda and the fresh fries.

This has to absolutely be the worst run fast food restaurant I’ve ever eaten in. I would imagine corporate Carls Jr would want to know how poorly this store reflects on there image. Without fail every time I have gone through the Drive through I’m always left surprised by how unprofessional and unqualified the employees are at their jobs. Tonight when pulling up to window first thing I noticed was three people in uniform standing around. It took 3 tries to get order correct on screen and when we got to window we we’re handed our drinks and salad and told to have a good night. We had to ask for our burgers. Eat here at own risk and if you have no ability to manage a business apply you probably get hired as manager.

This review is going to be multifaceted and on the categories listed below:
Customer Service: 1.5 Stars
Quality of Food: 3.5 Stars
Coupons: 5 Stars
FREE Bacon: 5 Stars
I love meat. I can count on two hands the times within each calendar year that I eat a meal that does not contain meat and substantial volumes of meat at that.
However I am also a thrifty creature by nature and if I have to pay full price which usually equates to ‘over priced’ dollars for my food it takes at least 50% of the enjoyment out of it for me… Call me what you like it’s how I roll and it stands.
Let’s talk about the customer service at this location:
If you’ve read the previous reviews I after having been to this location at least 4 times in the past 2 months have to concur with them as far as the rudeness & unfriendliness of the majority of the employees there go. The worst time was when I actually went inside to eat and order verses going thru the drive thru. Although what I’m about to say can be construed as being racial for me it is not. Hell I’m considered «white» on any and all forms under the ethnicity area so if I have to deal with be classified as a ‘color’ then it’s fair.
Each time and particularly this last time while eating inside I have interacted with the Hispanic girls working there; 3 to be exact, as to call them women would not be an accurate assessment. No smiles no acknowledgement and NO eye contact on the trips.
The vibe: Hurry up bit? ch and order your food and be glad I don’t spit in it.
Harsh? Not at all seeings as how that is exactly how they have treated me and I am a beyond friendly and warm person by nature until you treat me with disrespect that is and then well; game on. However I continued to show them respect on this trip and all trips here thus far unfortunately that respect has yet to be returned. They converse amongst each other as if you are not even there. Rude.
–3 stars for this alone.
Free Bacon!!! Yep on this last trip as I sat myself down at my booth I noticed on the side of the napkin holder an advertisement to text your email addy into this code here: 69 827 to receive emails with FREE BACON on your next trip in.
If you do this don’t expect a confirmation via text as I didn’t and wondered if it worked until about 3 – 4 weeks after the fact in which I got an email titled «There’s Bacon in your Inbox».
Free Bacon? I’ll take it! And the coupons work but you must print them up and submit them via paper.
Coupons: In the mail at least once a month comes great buy 1 get 1 free coupons on their stuff in particular their $ 6 dollar Thickburger’s which come packed with thick juicy charbroiled beef patties and keep me full the entire day as I always ditch one of the monstrous buns and still am beyond satisfied.
The Philly Cheesesteak Six Dollar Thickburger to be exact and it’s a damn flavorful burger with grilled peppers, onions and cheese. I won’t pay full price for them but with the coupons its one hell of a deal and they have always been fresh from here as well even if the mean girls who make and serve them may have spit in mine so far I haven’t been able to tell.
Foods always been fresh here and the inside was clean as well.
Ghetto girls ain’t such a bad thing as well I tend to roll rather hood rat-​like myself however when on the clock and working for the man that shit should be checked at the door unfortunately the girls or most of the girls at this location do not do that. In all fairness there was one really friendly one there but she was the only one out of at least 5.
Food is solid and fresh and portions are substantial so if you can deal with the rude mean girls listed above then I’d say give this place a whirl.

Drive thru on Thursday night around 10:00. I had a coupon for two stars. Ordered fries also. Burgers were good the fries weren’t. Mcdonald’s still has the best fast food French fries. Carl jr’s has good meat.
The worker put cold ketchup packets on top of my fries. That kind of cooled off the fries.

Horrible service today. I frequent this Carl’s and never had as bad of an experience as I did today. I went through the drive thru and it took the employee about 5 minutes to say something. I figured she was putting in a previous order or two but it took her about 3 minutes to even acknowledge me. She did apologize and say she’ll be with me though. Well after about 3 minutes. So I order my meal and pay at the window. The lady at the window comes back with my change and say «HERE».
???umm okay? I guess thank you?
She then closes the window and about 2 minutes later I get my food. Again «HERE»
Not a thank you or have a nice day or do you need anything else.
I think it’ll be a while before I come back to this Carl’s.
They need to implement training on customer service or hire people that actually know how to communicate with customers so they’ll want to come back to the store.

One of the best Carls I’ve been to. Good customer service and food. Food is awesome; spot-​on and hot. Instead of my usual, I was feeling adventurous and wanted to try the new San Diego burrito (pretty much a California burrito.) It was rather disappointing. I should of stuck to my normal plain olé bean and cheese burrito. The salsa bar is rather questionable and I noticed jerksauce high school kids seem to hang out here after school.

I don’t eat much fast food, but I do love me some Carl’s Jr. Something about a Western Bacon Cheeseburger that just makes my day! Milkshakes are really good here too, love when they have the banana one. Also they have a yummy breakfast menu here, can’t go wrong with a breakfast burrito with everything breakfast including gravy inside.
Oh and take advantage of the coupons you get the in mail. There are always great deals.