Burnett & Sons Planning Mill & Lumber Co

It is my pleasure to give Burnett & Sons the highest rating. Tahoe and the team were patient and considerate. They took the time to explain the product choices. They even helped translate my crude measurements into the correct amount of wood trim, crown and baseboards. The price and quality can’t be beat. Finally, the delivery cost was reasonable.

Tahoe from Burnett and Sons is an awesome guy. Helped me from beginning to end and even helped me install my new door free of charge. I tried to tip him but he wouldn’t take it. Grade A service, definitely recommend. Thank you

If you have nothing but time to waste, this is the company for you! Despite having an extremely talented carpenter in the shop, the rest of the staff is awful. It took three months of calls, emails, appointments, faxing drawings, hand delivering drawings, and still no windows. Never did actually get an estimate or any written paperwork. After having wasted this much time, and postponing finishing the actual project, we had to forge ahead with this company. Another 7 weeks and we had windows, but… they were not milled correctly, missing hardware, and some hardware installed incorrectly. The screens we ordered were delayed, then ordered in the wrong color, and don’t work with the hardware. (Unless you like the window cranks poking holes through your screens.)
Then the trim was milled incorrectly. Should be simple to fix, right? Running through a router would take about ½ hour for all six windows, as there was no detail on the trim. Not so. Despite calling, hand delivering the wrong trim to the shop, and showing the carpenter, four months passed. No word. Started calling again, and emailing. We are nearing a full YEAR at this point. Called daily, and emailed, and never heard back. Finally called and insisted on someone live to talk to. Got Fritz. He was a bit surly, couldn’t figure out what window trim was, or find the order to determine how much we needed. (He was also the same guy I showed the trim to in MAY). He called back, said it was ready. Finally. I went the net day, and found a pile of UN-​routered redwood. These guys have a milling company??? Fritz said he hoped it was enough, but had no way of knowing. Are you kidding me? Check the order! Figure it out! As it turns out, we were shorted 20′, and had to mill all the trim ourselves.
Never, never, never will I use this company again! Save yourself the torture! Go anywhere else!!!

Must concur with M E R. Emailed them via their web form to schedule an appointment. No response. Called and was able to schedule an appointment in their showroom with Dave. Nice man, enjoyed working with him. However, he called us with pricing. I even called him a couple of days later and he sounded like he was rummaging around trying to find his notes, said he needed a couple of minutes and he would call me back. Never heard from him. Total waste of time — except that my wife and I were able to see the window style we were ordering.

What recession? Business must be booming! Wish there was an option for zero stars. Need a trio of windows replaced in a classic bungalow and called them due to their reputation as the best in town. Waited a week or so for the estimator to come out and survey the house. Spent at least an hour with him walking him through the immediate need and discussing other windows that would need replacing in time. Said he’d get back to us in a few days. Called him several weeks later to get status and he said he JUST got back from being sick for a week or more. Came out AGAIN for measurements (at my urging, brought a camera this time). Again disappeared for a couple weeks. Called again asking for status and got the «sick» story again and needed more info from the dealer. My wife called Simon, the owner, and let her know this guy wasn’t working out for us. She assigned another rep to our account, he came out and spent another hour surveying the house. Another 2 – 3 weeks go by and we call him up — guess what? Back problems. Couple weeks later we get a call and the estimates are ready. We meet with him, review product and are ready to ink the deal. Not so fast, he says. We need the installer to verify that what he estimated can actually be installed. Wait a few days (it’s now been 2 ½ months since we started this whole process) and the installer comes out and says, Nope, wrong configuration — need to redesign. The estimator will have to re-​quote a different configuration — should be just a few days. It’s been 2 months and nothing. No follow up, no nothing. Can’t believe these yahoos have been in business this long. I guess if you’re not in the $ 20K+ range, they can’t be bothered.

If you need custom molding or lathe work done, I would advise you to take it elsewhere. We need two 6 foot pieces of exterior door surrounding made. When we spoke to the gentlemen who answered the phone on a Saturday said they were closed but he was doing some bookwork. We were quoted the setup price would be $ 150.00. When my wife took the sample down the setup price jumped to $ 225.00. It is not full of difficult cuts and angles. The man insisted this was an old piece of wood from a very old house. Well it isn’t. We moved into our brand new house a little over 7 years ago .He kept insisting it was very old. Whatever! Do check out San Francisco Victoriana tho. Seems they have there act together and skip the trip to Burnett and Sons.