AT&T Authorized Retailer, Parrot

Went in to this AT&T on Sunday morning around 10:30 and was greeted by two very friendly staff members Natalie and Anthony. Anthony spent as much time as was need to make sure I got what I wanted and more. I walked in wanting an iPhone 6 and walked out with my new iPhone6 and an iPad mini 2. The iPad ended up being free with a small 10.00 service plan added onto my existing phone account. Natalie and Anthony made my whole experience there and in my opinion they deserve a raise. Keep up the good work guys… I’ll definitely be going there for all my mobile needs

BY FAR THE WORST EXPERIENCE EVER!
This is not my first time going to these parrot stores. But this location oh man. Got a story to tell you. I walk in there to get a new phone and the girl was all happy and giggly and everything so she ordered me the phone couple days later I come to get the phone.
Let’s start with the fact that she had the worst attitude and the least amount of satisfaction in helping me do this return.
She couldn’t even find the sim card slot and she kept stabbing the mic hole. Anyways so my wife ended up not liking the phone and so I had to return it after about 5 – 7 business days. I thought it wouldn’t be a problem since she told me just to bring it back well charge the restocking fee and that’s it.
Well guess what !? They wouldn’t take my return because apparently ‘I didn’t buy it from them’ and that she ordered it online. She swiped my card there and I was told that ‘no transaction’ was done here. How was no transaction done there? So now I’m stuck with a phone that they won’t return and the manager asks the girl ‘hey where’s the return label box’ she says ‘oh I threw it away’ and all of sudden it becomes MY problem and the manager very rudely pretty much tells me sorry dude your SOL either ship it or take it to a corporate store.
They tell me I have to go to a corporate store. That they can’t return it anymore. I was furious. First the attitudes than the return hassle. I have had enough by that point and I really didn’t want to lose my cool and act unprofessional.
I had no other choice but to go and one of the Sales Manager from this store was nice unlike the other two she gave me her card to show in case corporate store won’t do the return.
So I go to the corporate store off Arden. Well guess what after about 30 – 45 minutes of waiting the supervisor comes and says ‘sorry we can’t return this, they should have returned it there’ I told him call her. They talk and he says ‘I don’t know why they couldn’t take the return ?’ They should return it there. AM I MISSING SOMETHING HERE ?? So he says let try something scans the phone and he says ‘oh looks like the other store already labeled this phone returned so we can’t return it u gonna have to ship it’ WHHHHAAAATTTTTT ??? HOW !? Why !? Why make me run when you could’ve just returned it there. UGH!
So we had to get on customer service line to get a return label anyways end of the day I just shipped it.
ITS BEEN A MONTH! Phone HAS JUST BARELY RETURNED ON THE SYSTEMS. MY PHONE BILL IS TWICE THE AMOUNT IT WAS BEFORE THANK YOU PARROT AT&T AUTHORIZED RETAILER!
This is just a HORRIBLE EXPERIENCE. I would recommend anyone and EVERYONE to AVOID this location. As they obviously don’t care about the customers nor the business.
I hope the owners read this and contact me.

I typically do not leave reviews. However, the staff here were great! I after reading about issues others had about getting replacements for SIMS cards, I went in thinking that they were going to require the device and would charge me to activate. I took the device with me just in case and it could not have gone better. They gave me the SIM card, free of charge, and gave me instructions as to how to go about activating it. If you need to go to AT&T this is the store!

Needless to say I am I am extremely disappointed in this retail store. The employees there are completely incompetent we spend half their time talking to customers about things that don’t pertain to their phones and make other customers wait for them I will I went into the store because I had a problem with the tablet that I purchased at an AT&T store I hope they made me wait 45 minutes to get helped. Don’t go into the store the employees are totally suck.

I was here yesterday to buy a new iPhone. Sabrina helped me. She was great, funny, patient and knowledgeable. Truly the best experience I’ve ever had at AT&T.
Good job guys!

Went in to the store to get a 3^rd phone. Monica, the manager helped me. She was very helpful, patient, and friendly and knowledgable. She asked me what my needs were, usage, ect. and decided on the best plan. When all was said and done, I have a new plan and I’m saving money every month.

Worst customer service evaaar! I came into this location the other day to try and buy a iPhone as a Christmas gift for mi madre and add her onto my plan. The young lady assisting me was actually quite sweet, but the other lady who took over seemed to hold a higher position; was unpleasant, unapproachable and was cutting me off at every turn and pretty much was the reason I did not make the purchase. She was unable to accomodate any of my needs and did not seem to care much about making a sale. I’m sure she’s not personally out to get me but a little kindness wouldn’t hurt. I’ve been a loyal customer of AT&T for over 5 years and will remain that way, but for me personally, this location is a no go.

Now overall, I don’t have very many nice things to say about AT&T’s general customer service, but the customer service at Parrot is top notch. Christina and Monica are dreams come true. They are beyond helpful, friendly and know their stuff. They both go out of their way to solve your problem. In fact, they are so friendly that by the time you conclude your business there, you want to hang out and have a beer with them! The store itself is clean, minimal and never busy, which is shocking. Monica mentioned that weekends are the best time to stop by this midtown location because of the lack of state employee traffic. I really cant say enough great things about these ladies. After being an AT&T for over 12 years, Parrot in midtown is the only AT&T retail store I would recommend.

I bought the iPhone 5 at Parrot today and had a great experience. I was helped right away and received the attention that I needed from Monica… not more than I wanted or needed, not pushy, but informative, helpful, and very friendly. The transaction was simple, quick, and I had no problems. I will definitely visit Parrot again for my future cellular needs. Thank you, Monica!

Fantastic customer service! I’ve been a customer for the past 4 years and I can honestly say that these guys are wonderful! If I have a question that I’m doubting to ask, they never make me feel stupid or silly for asking. They are honestly glad to have me as a customer. If I’m having an issue, I can walk right in and out with a smile on my face. I’m only giving four stars because cell phones are expensive and when you mess with my money… you mess with my emotions.

Great service! Knowledgeable staff! This store will be honest with what products would best serve your needs. They are upfront with all fees and prices.
If you need anything from AT&T, go to this store.

Every time I have been in here you have to wait. Service is good. Knowledgeable sales staff. Easy parking.

My intention was to buy an iPhone, but I had some questions. The most important was about the purported antenna problem. The guy who waited on me said that the problem was way overblown and really a non-​issue. When I told him I wanted to buy the 32 GB phone, the first thing he launched into was why I should buy a case to alleviated the «antenna problem!» Then he tried to sell me their special package of a case, handsfree and charger for $ 100. (Note that Costco gives this stuff away for free.) I said no, I just wanted the phone. By this time I was feeling uneasy. The guy obviously had no interest in me or my needs, he just wanted to sell as much as he could. When he came back with the phone, he said that they were out of 32 GB phone but that the 16 GB model that they had would more than meet my needs. That is when I left.
I ended up buying from the Downtown Plaza AT&T store. The experience was just the opposite. I would recommend them highly.

I’ve been here a couple times in the past and had excellent service, but this last time…
After my bike commute home I realized my iphone had fallen out of my backpack. I tried sending multiple texts stating, «I will pay you cash money for finding my phone»…but nothing. May the poor sap that took my phone & put it on Craig’s List have a lifetime of bad cell phone karma.
Anyways, back to the point here. With cash in hand, I rode my bike to this Parrot to purchase my upgradable iphone. Unfortunately, I had a balance on my bill I had to pay before I can upgrade, and I didn’t have that much cash on me (I pay cash for just about everything). I rode home to get additional cash and hopp’d in my truck to return to Parrot. I walk in sooo ready for this phone purchase… I take out my cashola and slap it on the counter… the girl behind the counter says with a smile, «sorry, we don’t take cash»…What? You don’t take cash? This is the currency of our great nation to pay for goods! I’m not trying to trade you with a beaver pelt… I have real money! «sorry, we don’t take cash… we need a transaction record». Isn’t my account that I had for the last 10 years with my social security number & address enough!!! What about a receipt?! (as I walk out wanting to chop someone in the throat).
Here’s the topper… my truck (1952) won’t start. And yes, I have no phone to call for a ride. I walked to the nearest bar where they took my cash.
This is just wrong. Parrot needs to change their policy! Run my card for $ 1 and take my cash if that’s what it takes, but take cash. I bought my upgrade phone from the Apple store with cash and it was a wonderful experience.
This would’ve been NO stars if it wasn’t for the previous good times we had together…