AT&T

All I needed was to get a replacement SIM card-​which only takes a few hundred seconds to activate– literally.
Nobody says hello when you walk in the door. You get put on a wait list behind new AT&T customers that are learning about devices, Home security systems and plans.
When mentioning to the person who finally greeted me named «Dana» that at the Arden Store gives current customers with simple SIM card needs priority she responded with «uh-​huh» (after I had already been waiting for 23 minutes).
Seriously AT&T — can you employ somebody with a bit more interest in communication to work your front door?
I was finally helped by a «Priscilla» after being in the store for 32 minutes, who is quite friendly, very personable and was able to solve my problem in approximately 2 to 3 minutes.
As a business owner I absolutely cannot understand how you could expect to keep customers happy with that kind of wait time. Does AT&T mistakenly think they have some type of Monopoly on the current market?
The Arden Fair branch is actually more efficient and friendlier. Wow. Fair Oaks— step your game up!

They suck ass. Slow is overstating their speed in which they help you. There is a back door that they frequently go into and hang out back their for 5 minutes at a time doing God knows what. Go anywhere else but here. I have been waiting for 1:32 so far and they still haven’t got to me yet.

Good service, usually only a short wait. Tip: If you have problems with your iPhone and it is under warranty, don’t come here — take it to the Apple Store.
AT&T has staffed up their local stores in 2015, offering much quicker service. I rarely wait more than 5 – 10 minutes at the Arden location, and the Campus Commons store is usually less busy; ergo, shorter wait.
AT&T offers a 30-​day refund, with receipt and original packaging, on accessories.
What to improve? First, know that you’ll pay more the convenience factor of buying your accessories at the store — as much as double what you would pay at Fry’s or online. Second, the selection of iPhone accessories and covers is woefully scant.
Bonus: After doing your phone business, walk next door to Courtside Tennis, Tokyo Fro, Capitol Beer and Tap Room, or my personal favorite, Bandera for a Macho Salad.

Just had a great experience here. Jamone was super cool and helpful. It’s good to know I have a great AT&T store in my neighborhood.

Not interested in new customers, sounds like employees just browsing around in a slow mode …
very strange attitude …

My boyfriend uses AT&T for his internet so when he moved into a new apartment in Arden, he thought it would be a simple process to install the internet at his new home. So far, the process has not been easy at all.
All of us (my boyfriend, his roommate, and myself) have taken days off from work to wait at the new apartment for a technician to come by and install the internet. THREE DAYS the AT&T technician has gone to the old address despite the old address being nowhere on any applications.
The customer service hasn’t been helpful either. They’ve sent us in circles, had us repeating what we’ve told previous reps, and no reps have given us a straight answer on why their techs haven’t been going to the current address.
Honestly, the worst customer service I’ve ever received.

I have been standing for 5 mins without anyone acknowledging we are here. Finally someone took our names and got us on the «board» but no apologies. Horrible first impression, just go to another store.

If your with AT&T, this is the best! Laguna and Arden is horrible! The staff at this AT&T is friendly and well dressed. At other AT&Ts I get the sense the staff is not courteous. The wait is horrible as well. Always make a appt with AT&T.

Came in to change my phone and there was a waiting list of about 7 people. A customer rep was available but instead of calling the names on the waiting list he helps the new customers that are walking in. How does that make any sense? I should just walk out and come back in! Horrible customer service! I use to own a Cellular company and never will I allow my employees to do that. Everybody’s time is precious, especially if they have been waiting for assistance.

AVOID SLEAZY SALES PERSONS —
I went to this store to upgrade my phone … a sales person Rob assisted me and I explained I had an upgrade showing on the website. He looked it up and said oh well we can only do this with that but i can do this.
So, he explains how he can orchestrate the price of the phone for $ 500 and change I don’t recall how much he said. I was very pleased with the price and he cross-​sold me ATT insurance stating that it was $ 7 a month and THAT’S all he said and I asked him how much else and he said that’s it.
Well, I go back to the store for something and I’m telling the associate how great the insurance is and the manager Matt over hears me. He corrects me and tells me there’s a deductible to the insurance … to my surprise and disappointment I tell the manager Matt that this person deceived me into buying the insurance by not disclosing the deductible. He shrugged his shoulders and let it go.
TO MY DISMAY I check my bill and the phone is $ 749.00 on my bill. I call the store and inquire how we are going to rectify this and I was told the sales person did his job by meeting my need by an employee named Trevor who I found out was Jibone by Matt the manager.
I call Matt the manager because he was not in when i spoke to Jibone and Matt told me that I misunderstood Rob and that he wasn’t a sleazy sales person. In others words tough luck dude you’re stuck with the phone.
At least he gave me the regional sales managers number and we’ll see how this goes.
I would AVOID THIS STORE AT ALL COSTS!!!

I just came in here for my biannual phone upgrade.
This AT&T is pretty organized, you walk in and they have someone stationed at the door to sign you in and that’s how you get into the queue. When I came in on Saturday at 2pm, I had about a 15 – 20 minute wait. It wasn’t too bad, but earlier in the day I was told they had a list of 10+ customers walking in. They had at least 5 – 7 associates working with customers all over the store.
Customer Service: My associate, I can’t remember his name I think Dan, was polite, friendly and what I appreciated was that he wasn’t TOO pushy. He had to sell on the various new AT&T plans and the «benefits», which I understood as a part of his job. I was pretty set on just paying my upgrade fee and not switching plans, so he gave me a run down and we went ahead. I overheard other sales associates, and if you have another associate your experience may be a bit different because they are more forward/​pushy.
Phone availability: I didn’t have a problem getting a black 64GB iphone6. They don’t have Iphone 6 plus right now, so you’d have to call ahead and see.
Overall: smooth process and I was out of there in about an hour. They don’t get 4 stars because there isn’t anything SPECIAL /​EXCELLENT that stood out. A-​OK none the less!

A tale of two stores — went first to the Arden store and was treated like a misfit bt bith sales rep and the 12-​year old manager — Jay. We left in tears and went to the store on Fair Oaks.
The sales rep was mature and didn’t have to check with his manager every 2/​½ seconds. We saw the manage who appeared to be sufficiently mature and trained and took care our bisiness professionally and quickly.
I guess it all boils down to the staff bit the staff at Arden need training on how to handke customers with disabilities without calling a security guard. Not all people with disabilities are in wheel chairs. Clearly some staff training needed across the biard.
But Rob was great, so will return to Fair Oaks store for future business.

I will never do business here again ! The Manager Fernando told me i would get charged for a IPhone6 until it was shipped to me, instead i was charged two hours later for a phone. I came back that next day and had to wait 2 days to get my money back! I told him to cancel everything, i didnt want to do business with AT&T anymore ! Instead he still had my phone shipped and now my account is negative and im being charged for a phone i dont have and a monthly bill and they said eveeything will take 5 until a month to solve! And thata not okay that i have to wait and have my money messed with because a manger messed up and lied to me!

Huge disappointment
I went in hoping to get a new cellphone and 2 yr contract, I left empty handed and frustrated. The associate was short and abrupt. He wasn’t interested in customer service nor answering any questions. His demeanor was one of irritation, seemingly I should have know which phone I wanted before my arrival and I should have been willing to accept whatever plan he offered without question.
Terrible experience

Stood in the store for 15 mins wanting to buy a case for my iPhone and was completely ignored. They seem to be way understaffed for how busy they are. Especially with a new iPhone release. Definitely not coming back to this store anytime soon.

After a terrible experience at the Arden AT&T store, we came here and the service was great. Our rep was super friendly and helpful, we were able to combine into a family plan, upgrade phones, and add an international plan for an upcoming trip. After all that, we ended up saving around $ 30 off our monthly bill, and got a $ 200 credit towards an iPad. No one loves going to a carrier store, but if you have to do it, this is the place to go!

After several dead-​ends on my iphone 6 quest on launch, this place not only had the ones I was looking for but also some great associates like Matt & Cory!
I don’t know how the whole team pulls off the long 12 – 13 hour shifts for us, but even though I stopped by at the end of the day, they were still enthusiastic and helpful as ever. Really appreciate that level of customer service!
Definitely will return to this place for next launch. Thanks AT&T crew!

I have been here before and had a Rep who went above and beyond to help. Today I stopped in because a recent upgrade has caused my phone to keep downlading certain pictures and videos. I just want to make it stop. Rep was not excited or interested in helping me. he did something simple and said well hopefully that works if not you will have to call customer service. Well thanks man for nothin and making me feel as though you weren’t making any money off of what I needed that you weren’t interested in helping.

I went to the AT&T store because I had to get my phone reactivated. The sales associate exchanged the case that AT&T sent me with my replacement phone as it was a mans leather billfold style case with a belt clip. He gave me the cheapest case they had and I was fine with that as I planned to purchase another otter box.
The sales associate them went to the back to ask his manager, Jason Morlock, a question. When he returned he said he had to take the case that he had just put on my phone back. At this point I told him that I had been patronizing his company since it was SBC global and was extremely disappointed with the lack of customer service I was getting. He said nothing to me so I asked him for the GMs name as we’ll.
I do not think it is right for a sales associate to give a customer an exchanged item, the phone case, and then swiftly take it back. He spoke to me with forked tongue. My advice to all Unilocalers… stand clear of AT&T.
There you have it. I just wanted to share my experience I had with you as I believe that the customer service that AT&T provides to its clientele pales in caparisoned to verizon or any other cellular company for that matter.

Friendly staff, never too busy and plenty of parking. There isnt much to a cell phone store, so I dont have too much to say in this review. But when I need to hit and AT&T store this is my go to location.
Check it out!