Arden & Howe Shoe & Luggage

Comfort & quality are two traits I look for when looking for a new pair of shoes. It’s usually hard to find a pair, which is why it’s difficult for me to let go of a pair when I finally do find one. The good news is that now I don’t have to let go!
Trofim, the owner of this shop, fixed four pairs of our shoes, and we couldn’t be more pleased. I wish I took ‘before’ photos of my shoes… they were pretty bad. Trofim, made our shoes shine like new again. He gave them new soles, and even a new buckle.
I HIGHLY recommend this shop, and will be back! THANK YOU TROFIM!

This guy works it! He is tired no doubt about it! I requested an earlier day than he offered for my shoes to be done and BAM! he did it! I call him hero with great timing good prices and a get er done attitude! Go see him and save your shoes!

3 stars for honesty. I could never really write a bad review for a business, being a small business owner my self I understand the variables on so many of these reviews on Unilocal.With that said I just thought people should know that the man running this place and doing the work was very uncomfortable when I mentioned the price of my boots (YSL) and that I was a little nervous. I was nice and not confrontational, just looking for a little reassurance. He told me he didn’t like being questioned and that I should take my boots some where else. Well I appreciate the honesty. He was not rude, just matter of fact. I can not speak to the work he does, just bummed that this place didn’t work out. :(

Awesome job! I’m very pleased with the service. Boots were fixed, bottom heels replaced and shined! Fast service! Love my boots, just like new all over again. Beats buying new ones, only spent $ 12.50. I would recommend calling to double they’re open because I think it’s only one guy there.

This place does not repair shoes that have yellowing, no one greeted me when I came in, until I said «Hello!» until someone responded. If you’re coming here to fix your yellowing shoes this is not the place.

Always had great service here. I have several pairs of man’s dress shoes that just last me for years due to the new soles and heals that he puts on my shoes. I will often drop off my shoes just to be polished. I always get them back the next day looking LIKE A NEW PAIR OF SHOES. Great service and very affordable.

Had a great experience here. The man does a great job and is very fast. I had the soles of my shoes repaired and he cleaned, buffed, and polished them… they look like new, with the old comfort feel. I’m bringing all of my shoes here for future repairs. I felt like he was welcoming and was appreciative for the business. I went to New Life Shoe Repair, and the man in there was very rude. This place was very friendly… he won my forever business, based on his customer service. I’m impressed!

I been going here for years! The owner is a real nice guy. I never had a problem with him fixing my wedges or heels. For the most part it was hard for me to let go of my favorite pair of heels so I go to him and he can get the job done. It’s not expensive and he will work around when you want to pick it up.

Brought in a pair of heels that have been repaired several times by other shoe repairs persons. Usually, I expect to pay $ 12 – 15 for the repair. The man who runs this place is very reasonable and fast. I paid $ 9 for the stubs on the heels to be replaced and he did it within two days. Very fast and prompt service. I will be coming back!

Beware of this place for luggage repair! I’ve been a loyal customer for 5 years. He refused to fix a repair he’s failed to perform 3 times. And on top of it all, he was rude turning his back on me. If this is the way you treat your best customers, I think a 1 out of 5 star rating his too high for you, buddy.

You Sir…
Pause…
Rewind: Tuesday September 6, 2011. I specifically asked if you could replace one grommet/​eyelet and washer in my husband’s bike shoe, further explaining it needed to be an exact match front and back being my husband is anal about such things.
You replied yes, four dollars, two days. WTF? It’s a 30 second job but hey, I love my husband, and he is worth the extra trip, plus they do not stock that size and color in the stores.
Fast forward: Today, Thursday September 8, 2011. Another WTF! They say a picture is worth a thousand words, let’s hope so because the words we exchanged on Tuesday somehow went by the wayside.
You glued the same grommet in the hole — done. Two days, four dollars. I could have done that myself, if that is what my husband had wanted thus saving fuel, time, and four dollars. Really, money is not the issue here…
I questioned your work. You were abrupt and condescending. You said you did not glue it in, that you did put a new washer on the back. OK, who am I to disagree with you. As I said, a picture is worth a thousand words, therefore, referring to my picture, you can see the grommet on the right still does not have a washer attached on the back (as shown on the left side) and the grommet in the front is my original grommet glued back in. yet I still paid for a service that was not rendered and I took this picture the moment I left your shop.
So, back to the beginning:
You Sir… are full of crap.

The story:
Like many of my species, I love shoes. I understand Imelda. I get it. If I had the money and the space, an entire closet would be dedicated to shoes. Shoes. Oh my god, shoes.
Shameless. Yes, I own it.
While living in SoCal, I chanced upon some outlets, and found a great pair of Jimmy Choos (Oh my god, Choos!) on sale from even the outlet price. These were a huge deal, they fit perfectly, and regardless of brand, they are now the most comfortable dressy shoes I own. And I’ve worn them nearly every day I’m not at work. So, the leather around the heels split (nooooo!!! *Shakes fist at sky*).
Someone suggested this guy. I don’t remember who did, but THANK YOU.
He fixed my super extra special brand-​name SoCal-​I-​can-​go-​out-​in-​WeHo shoes for all of… drumroll…
$ 8.00
Yes, $ 8.00.
*jaw drops*
And they are flawless and now being worn again and again. My favorite Choos. These shoes rule.
So, then I decided:
Favorite black Dansko mary janes have been to Black Rock City a number of times, have been worked in, have held up for countless hours. Sadly, both straps broke, probably due to being eaten by Playa Dust and too much dancing (I know, not boots but man were they comfy ALL night long and great for walking and Catholic Schoolgirl costumes).
The price to fix these? $ 6.00
And to think I was considering a new pair of Danskos.

I brought in a very expensive pair of shoes to have re-​heeled. Brought in heel replacements (which were included with the shoes when I bought them). He refused to use the ones that the manufacturer had used and insisted on using his own. Boy was I disappointed when I got them back!
1. The shoes being a light pearly pink, had tan heel bottoms. He used BLACK, which stood out like a sore thumb. (Of course, the tan ones I had from the manufacturer weren’t ok to use, right?)
2. He didn’t have the appropriate size heel bottoms and did a botched uneven job of cutting his ugly, large, black ones to fit (again, the proper sized, tan colored ones I had weren’t good enough right?)
3. When I wore them, the crappy black, oversized, butchered heel bottoms shredded in a day.
UGH. Go elsewhere!

I took my slingback wedges here because the heel straps were too loose. The place looked like a workshop. Not pretty at all, but that’s what I wanted. My husband says that’s the a sign of a real worker. ;) When we walked in, one guy was working in the back (I assumed he was the owner) and he came out and asked me what I needed. I told him I needed to take in the straps, so I put on the shoes and he took one look them and knew exactly how much to take in on each shoe. He didn’t even get down to measure or anything. He marked them each and told me it would be $ 12 and to pick them up in 5 days. I went to pick them up 5 days later and they were like brand new and fit perfectly. I’ll keep this place in mind next time I’m in need of another repair.

So far so good. I can’t give it 5 stars, until I see how the shoes hold up over time.
A friend recommended this place to me as amazing quality and amazingly cheap. The quality does seem very good: I had a pair of boots resoled, and a couple of stilletto heel bottoms replaced — everything looks great and sturdy. The total was $ 37… which is not «amazingly cheap». It’s fair, but not an exceptional deal.
If you live in the area, it’s a good spot. With Russo’s opening across from the Capitol… I think I’ll stay closer to home.

he’s really shoe/​purse/​leather talented and very inexpensive. and bonus, he can usually do repairs within one-​two days and will always make exceptions re. pickup times, doing things rush, going the extra mile etc. i’d give him 20 stars if i could. i’ve even baked him cookies before he’s so wonderful.

Excellent service and repair. I had some sandals needing new heels and they did a great job.