Saco / Old Orchard Beach KOA

At first I was very impressed by this place, the showers are great, it’s very wooded and pretty, the staff seemed nice, the whole place was clean. But there were a few things that really annoyed us. First, we wanted a site that only had water/​electric. They insisted that we get a full hook up site, so we paid the extra money, only to find out that our site didn’t have a sewage hook up. They wouldn’t refund us, they just said we couldn’t find the hook up, but when we got a staff member over, he couldn’t find it either. That was aggravating, since we paid extra. Also, the power went out in the middle of the night so nothing in our camper worked, including no power in the bathhouse. They can’t help that, but it was very inconvenient. This campsite was very pretty, and at first seemed great, but I will not be back.

Campground and facilities were very clean. Customer service is poor! My family rented a deluxe cabin and first thing was the cabin was not ready at the designated check in time of 3. They were told it was due to college students leaving and being short staffed. I get it but when you are Paying premium rates about 250/​night the cabin should be ready! We are not Paying for off season rates! Also the cabin had a serious odor that actually made your eyes burn and water. They were told it was due to the new wood and preservatives… was horrible and the smelled stayed on them and we could smell it on their clothes even when we were out of the campground. The air conditioner so leaked a blue-​ish fluid over their pillows and sheets which did not come out in the wash. They were told it was a known issue and to leave the air conditioner on. These two issues were known issues and should have been brought to their attention upon check in but instead weren’t.
When checking out my sister in law wanted to talk to the manager about this and could not as she was told she was out somewhere in the campground. She was told Ruth would call her back and still hasn’t! We left 4 days ago.
I feel like customer service is so important and that is what makes people want to come back and stay somewhere again… we are very dissatisfied with Ruth and this KOA campground! Would not stay here again!

The site we were assigned was very clean and with new equipment, the staff was very helpful. A bit cramped and there are no views of really anything but a wall… considering how close we were to the beach it’s a good spot.

Let’s start here: we got the deluxe cabins and they were amazing. Clean, bright, and out of the way.
We brought a wedding party of 20 for a Saturday night on June 13 and while check in was confusing (hint: you cannot check your whole party in and the car situation is ridiculously inconvenient). We got four cabins, each slept more than we needed, but with no kids to worry about we all wanted our space.
Quiet time is early so we had to sneak in after we went out to the pier. There were indeed staff in golf carts awaiting us. We all met at the front gate away from sleeping tenants before walking back to bed (we were quiet) but were still told while we were waiting at the front gate for the second cab to quiet down. I found this a little rude as we were already being considerate by NOT going to our cabins a million times from different cabs… I think it’s okay to be flexible with large groups. We paid a lot for the cabins and the space and we weren’t being loud. That’s my only complaint.
The next morning we got up and had breakfast at the little shack next to the front entrance of the campground and it was decent (and cheap!).
Overall, I’d go back, but I think I wouldn’t bring a group because registration had NO IDEA how to conveniently check us all in (they wanted us to pre determine sleeping arrangements… We hadn’t seen the cabins and some people didn’t know each other so that wasn’t really going to work). I’d advise the KOA to re-​arrange (and I know you can!) and out group sleepers up front in those lots where they can’t disturb smaller visitors.

This was so perfect, I cannot thank the owners of this KOA enough. We hit sit some bad traffic on our way further up north so we called to make a reservation at this location. What we didn’t know was that the location was no longer taking reservations. When we arrived and there was no site waiting for us we were connected with the campground operator. She was frustrated with the call center but was so accommodating for us. Since we were only staying briefly and taking off early she agreed to give us a cabin key so we wouldn’t be loud getting set up. I was touched by her kindness and thankful for the accommodation.

the gounds were neat and clean. The staff was professional and knowledgeable of the area. The prices were very reasonable in the store. I was very impresed with the activites offered for the families and children. Centrally located near Splashtown, minutes away from down town Old Orchard Beach nd about 3 miles from the closest Hanafords Grocery Market. after reading the reviews I noted the mosquitoes. not any more mosquitoes than any other campground. The wifi was fine no major delays in service. the agreement that is signed tells you it is not used for any graetperiod of time.

I was very disappointed in this koa. I have stayed at many and this is my least favorite. First the pictures made it seem like it is near the beach which it is not. They also advertised reliable wifi which I was unable to connect to. I also purchased a premium tent site that was supposed to be secluded. We were within arms distance from the tent site next to us. This is not secluded to me. Also the tent sites were buried within trees with huge roots growing out of the soil making it Impossible to pitch a tent flat. There were also cabins located right next to us with screen doors that were on a right spring causing the door to slam every time it was closed. In their defense they did refund us the extra money spent to get a «secluded» tent site. I would definitely choose to stay at one of the numerous other amazing campgrounds in the area instead of this koa.

Mosquitoes are the worst, Firewood was very expensive and not much wood for $ 7.99 a bundle.
On the positive side the cabin we rented were clean.