Sears Auto Center

I’m giving 5 stars for the great service provided to me in a bind. Earlier today, I was driving home from Maine to Rhode Island in the pouring rain and still had about 2 and a half hours to go when my tire pressure light went on (shortly after filling all of them) and after checking the pressure in my tires, one tire was losing air extremely quickly and was seemingly punctured.
With a screaming toddler, 2 other adults and a 7 year old packed in my car (again — pouring rain), I was not a happy camper and was concerned that I wouldn’t find a tire service place open on a Sunday and if I did, I would surely be ripped off given the dire situation I was in.
Fortunately, Sears was open and Jack at the front was beyond kind to me. Listening to my troubles and squeezing me in rather quickly. Customer service was top knot have and within an hour or so, I was back on the road — tire all patched up. Jack was fantastic!
Thank you again for your help today!

It’s troubling to see stories of unsatisfactory service coming from customers at this Sears location.
I have been taking my vehicles to this location off and on for nearly 35 years, but nearly exclusively for that last 10 years or so and have always been exceptionally pleased with their service and prices.
I have recommended them to many others for tires and related services and for general repairs as well, As far as I know, they have received the same high level of service from Sears.
I would highly recommend this Sears Automotive location.
Oh, very convenient hours, too!

With a surprise coil failure on a Sunday morning in Portland, our options for a quick fix by the end of the day (driving home to Boston) were, to put it mildly, very limited. Sears Auto Center managed to diagnose and repair my car in just a couple of hours on Sunday afternoon — they even stayed late to make sure we could get on our way before the end of the day. Professional and courteous, we couldn’t be happier!

The mechanics are busy all day everyday and I respect that. My old car sprung a brake leak, had it towed to this location, and the work was fixed the same day. I was expecting them to say they’d fix it on Sunday, but I was happy nonetheless. When it was time to pay up, I didn’t have to fork out ex amount of money which was surprising yet again! I was given a fully detailed report of what service was done and made a note on what needs to get done.
I’ll be going back to this location, thanks Sears!

Unfortunately, I had to learn the hard way that Sears Auto Center is not a good place to bring your vehicle.
I have had issues with my truck for the past 6 months or so, starting with the right front wheel bearings. I brought it to Sears Auto Center and they looked at it. They told me the cost would be around $ 300.00. (I found out later it should only be around $ 150.00, it takes approx. an hours labor.) I agreed and they did the work. They tried to get me to get my brakes replaced while I was there, but I declined because I had them done 3 months prior! I later found out my brakes were fine.
The 2^nd time I went back was because my truck was leaking anti-​freeze and was over heating. They had me waiting around for approximately 3−½ hours, just to tell me that they did not have the right part to pressure check the system and that they could not tell where the leak is because «it is too wet out» and that I should come back «when it’s not so wet», so I left.
I came back approximately 2 weeks later with the same problem and they again agreed to look at it. They did not mention this time that they did not have the appropriate part to pressure test. This time however, they «figured it out» according to the gentleman I spoke with. (Charlie I believe his name is).
They informed me that me «Lower intake manifold is cracked» and «it would not be worth fixing». (easy for them to say). I then informed them it was my only vehicle and that it is worth fixing to me.
He gave me an estimate of $ 1800.00. He told me they have to take the whole engine apart to access the lower manifold, and that they would have to recharge the A/​C as well. He made it clear that the $ 1800.00 quote would be a minimum and they may find more issues when they «get inside there’.
I chose to not have the work done and to get a 2^nd opinion. I brought the truck to Mikes Auto on St. John St. in Portland and after about an hour I got an estimate. They told me that a gasket needed to be replaced and that it happens a lot with this type of vehicle. The total estimate with parts and labor came to $ 423,00.
Come to find out, it did not require an A/​C recharge and the mechanic at Mikes had no idea why they would have told me that. He was even more shocked when I told him the original estimate and for the life of him, he could not figure out how they came up with that price.
In my opinion they tried to take me for a ride and I bet that happens more times than not.
I will never go back there again and would HIGHLY suggest, if you do choose to go there, you get a 2^nd opinion.
It saved me nearly $ 1,377.00.

Got a flat Friday night and went to Sears this morning to get four new tires installed. I asked the guy doing the paperwork on my work order to please make sure that the spare was properly stowed in the well when they took it off. He assured me that it would be done.
When I came back to pick up the vehicle, I asked if the spare had been properly stowed. The Sears guy looked me in the eye and said yes, it had — and silly me, I took him at his word.
Four hundred dollars later, I drove outta there only to discover when I got home that the spare had simply been stashed behind the seat in the back of the vehicle instead of being put away properly.
The Sears Auto guy had straight up lied to me, right to my face, with no problem. Granted, it’s a Mazda and stowing the spare is a pain in the ass, but that’s why I asked that it be done while it was up on the lift.
This will be my last trip to Sears Auto. Can’t trust ‘em. Now I’m wondering what other corners might have been cut on the $ 400 tire install.

I was in for an inspection sticker and let a Sears tech replaced my driver’s side front axle u-​joint. The tech knicked an inner axle oil seal upon reassembly and oil started leaking out of the axle.
They never told me about the leak but I found it after a few days. I brought my Jeep back and they were honest in admitting that they had screwed up. Unfortunately they also did not have the tools or skills to fix it.
In the end I had to bring the Jeep to a dealer and Sears paid $ 616 of a $ 646 bill. I should have done my research but instead I lost a few days’ work running around to get this fixed.

I came to Sear’s to get a new battery for my car, they have a pretty decent selection of affordable ones here. There’s a small door that leads directly to the Auto Center from outside, I would advise finding that door unless you came to work out those biceps. Batteries are HEAVY! I’m pretty sure they would’ve installed it for me, unfortunately my car was stuck at home. They also do full oil changes.
–1 star for the guy who rang up my battery, he kept implying that the one I picked up wasn’t right for my car (despite my previous online research & double checking the reference book they had) I felt like I knew more about batteries than he did.