As someone mentioned. Poor customer service. Way too busy not enough personnel to take care of all customers. Went there twice trying to get my whole family on their family plan and ended by choosing another provider because waiting to talk to someone for more than an hour is simply unacceptable. Store is always packed because it is the provider that works better in the state. Unprofessional staff. Lack of motivation for what I could observe sitting there for 2 hours without being helped.
Bernadette R.
Tu valoración: 5 Brandon, VT
This is a busy store– but the customer service reps go above and beyond to help. From opening the door, to helpful suggestions, to fixing my wayward iPhone, the Rutland store exceeds customer expectations.
Martin J.
Tu valoración: 1 Park City, UT
All sales, no service. Two trips to the store to reactivate a Verizon purchased phone and all my 82 y/o mother got from salesman Mike was a rude runaround. I finally called the customer support line from two thousand miles away and activated her phone for her remotely. All I had to do was call *228 and then press option 1. Apparently those four keystrokes were too much of a bother for a saleman who was clearly pissed this old lady was not good for any commission. I’m sorry that Verizon pays it’s personnel poorly but they need to emphasize service in addition to sales. In my business the former often leads to the latter.
Michael E.
Tu valoración: 3 Collingswood, NJ
Look… no one likes to go to the Verizon store. It’s like what they say about buying a boat. The two happiest days of Verizon customer’s life is the day they start service and the day they cancel! :-) Even still, it’s refreshing to have a nice ‘technical issue’ visit — and you can expect that when you visit the Verizon store in Rutland(especially if you get Ryan as your tech.) Service was a little slower than you might expect, but you quickly realize it’s only because the techs go out of their way to debug and diagnose your phone problem. Great job guys!!!