Proctors Precision Automotive

Fantastic service, fair price, incredibly honest. I used to be a mechanic. So I know when a shop is trying to up-​sell or con me. I went to Proctor’s Precision Automotive since the half-​shaft axle in my 1992 Honda had a split accordion cover, and was making that dreaded click-​click-​click when I made turns. I have only been in town a year, and the neighbor recommended Proctor’s. Keith quoted me a fair price for the parts– I had already checked on line. The labor was reasonable as well, certainly less than the hassle of me trying to do it myself in the garage. I said I felt it was best to do both axles, since I knew for a fact one was bad. Keith did not push me, but said he agreed that it was best to replace both.
Then I explain I am new in town, and don’t have a smart phone for Über, and is there a way I can get a ride? Keith says «Sure I can ride you home and pick you up when it is done.» Wow. Best yet, he scheduled me in a day later.
After he quoted the price, I waited for him to try and sell ball joints and wheel alignment, but nothing. So I asked, «Should I get an alignment?» Kieth explained that my particular car would not need it, the axle replacement does not affect alignment. But I was so impressed that I figured I should have it checked anyway, the car was pretty old.
Next day, I drop the car off at 9:00, he rides me home, he calls at noon, and says he can come pick me up. He used my car to pick me up, which I really liked, since he was doing a test drive as well as picking me up. It was great to be turning and not hear that click-​click-​click. Keith informs me it was good that I did both sides, the other axle had a split accordion seal as well.
So we get back to the shop, he gives me the bill, and I write a check. I jump in my nice quiet car, and glanced at the receipt as I was backing out. Wait a minute, he didn’t charge me for the alignment. So I go back in, and tell him he forgot to charge me for the alignment. Kieth says– «Well it didn’t need any adjustment, so I didn’t charge you.» Holy cow, nobody every treated me like this in California. It took time to pull it on the rack and check.
Needless to say, I am a life-​long Proctor’s Precision Automotive customer. It was only when I got home, and I noticed Keith’s last name is on the side of the building– maybe that explains why he is so righteous and honest. Its great to be settling in at my Florida home, knowing I have a place to do any automotive work I need.