PetSmart

This is by far the worst place I’ve been to as a pet owner. I just asked for a cut for a small dog and they had me wait 5 hours even though they were no busy at all and I had an appointment. The staff is extremely rude and unprofessional. I will never come back here again. Such a shame.

Don’t ever take your dog here for grooming. Takes 5 hours for a 20 pound puppy to be washed, dried and to get her face cut. Ridiculous. I take my puppy to get groomed and not to stay in a cage for 5 hours. Staff is extremely rude and don’t seem to care about the pets.

They schedule are dog 3 times and cancelled on us Absolutely unprofessional the manager her name is Gabie terrible I spoke to her she did not accommodate me and quickly transfer the call to the manger wich he did not pick because she did not know how to transfer the call .
I will tell all my friends in Wellington and srounding area. Bad business pet smart grooming salon (stay away from Gabie and the staff

When it comes time for sales, this place has it, lots of sales and yet the lowest prices around.

Love this store. They are so good to the rescues & accommodating for adoption events.

I used to go there, but when they try to charge The treatment for my dog for anal glands that was swollen about $ 700 and when I said I’m going to think about it the nurse when into the other room and came back after one minute with a completely different price for $ 200.
I felt like I was in the market buying fruits and vegetables ‚
I was only trying to take care of my dog and they look at it as a way to take it-​vantage of a dog owners weakness in a moment of despair.
I didn’t like being treated that way I will never go back there again!
beware!!!

Just brought my dog in to get nails trimmed and ground and had a very bad experience. I stopped going to petco after they started making me leave my dog alone. I was just told to leave the room here and then when they called me back I was told that they could not finish because my dog tried to bite them. The man behind the counter did my dog’s nails last time while I was in the room and said that she was very well behaved. The woman had a bad attitude and I have a feeling that is why my dog got uneasy. I will have to find a new place to get my dog’s nails done now because the woman was so rude. They are lucky they did not charge me. I DO NOT SUGGEST THIS GROOMING SALON.

I recently moved here from another state.
I decided to try this pet smart location and I was happy with the way my fur baby was groomed. The groomer, Luis seemed friendly and genuinely cares for dogs.
I would try them again.

I have to give this location 4 stars! It was the end of the night and the store was clean and the employees were nice. I walked in a couple of minutes before the store was closing & asked to get a couple things that I needed for my kitty. The cashier, Jonathon, kindly allowed me to go ahead and quickly grab what I needed. Now this may not seem like a big deal, but I have arrived to stores and seen employees locking the doors 5 – 10 minutes prior to their posted closing time. I didn’t expect to arrive with that little amount of time, but I do think it is acceptable to enter a store to grab something (s) during their posted business hours. I wasn’t familiar with this location and I am forever grateful I was allowed to get what I needed prior to them closing. I don’t expect them to always be that accommodating, so I will come earlier next time. I also appreciate that the store was well stocked and clean at the end of the day. Thank you Jonathon for your excellent customer service!

I came here a lot when I was living in West Palm Beach and I had to make a stop here today since it was on the way. It’s the pet store that has basically anything for your «kid». They even have dog training classes to teach your dog the basic commands of sit, no pulling on a leash, and stay. There are some other ones, but I can’t think what they are off hand. The customer service is the usual. It always seems like they don’t have enough registers open on the weekends. Sometimes carrying a heavy bag of food can be a burden for someone that doesn’t have a cart and they have to wait for 5 or 6 people to get done with their transactions. The grooming salon is excellent. They do a great job with trimming Boomer’s nails. He doesn’t like it, but they are patient with him when they do it. Super plus!