Robin Manoogian-About Face Beauty Spa

I had a facial and got Chellac manicure and both were great.
I definitely will be coming back for the facial because of the quality of the facial. the facial included extractions and it’s hard to find someone who is gentle enough, yet gets the job done.
Also, Thursday’s they have happy hour services with music, drinks, and half off services you haven’t tried before.

I live a few doors down from About Face. I walk by it every day. I saw it on Groupon for a facial and decided I should finally give it a shot.
I walked into the appointment with a great attitude looking forward to a great and relaxing facial. I wish I checked Unilocal ahead of time, which looking at it now I probably would have passed on the Groupon.
The staff was super cold and not friendly. I went back to the SMALL room for my facial. The woman took one look at me and asked why I wore makeup to my facial… she said «You knew you were coming here, why would you wear makeup. Do you know how much it clogs your pores» I told her I was running errands earlier and felt better wearing makeup. I even offered to go wash my face off for her. She huffed and puffed at every response I gave her. I have hormonal acne that flares up from time to time, she made me feel awful about my face. I don’t chose to have acne. In fact… that is why I went to her in the first place– I wanted some help with my congested face. After 5 minutes of laying on the table I was actually tearing up and she noticed and just handed me a tissue– asking for me to tell her my problems, are you joking? I went back an forth deciding if I should pack up and leave and decided to suck it up and stay since I already paid.
I have been fortunate enough to have had the opportunity to have plenty of facials in my lifetime and I have NEVER been treated so poorly and never left feeling so poorly about my skin.
I have already told a dozen of my closest friends about this experience and how I hope they are never treated the way I was by anyone.
I don’t know if its because I bought a Groupon that they thought less of me. but I will NEVER be retuning back at a discount price or full price.

Simply stated, Robin is the best.
Recently, I needed to book a makeup artist for an early Sunday morning, as my fiancé and I were planning a brunch wedding in Bloomfield Hills. I called or emailed several places and people, but no one was digging the early-​morning thing. A lot of «no» based on the time/​day. I realize Sunday AM isn’t ideal, but c’mon! (And I was planning this thing long-​distance, from California). Annoying!
Anyway, eventually I found Robin and About Face on Google — and right away, she was so friendly and willing to help.
We did a trial run the Thursday before my event, right at her shop in downtown Royal Oak — super cute! Half-​priced services on Thursday evenings for their version of happy hour — and then Robin traveled to me on the morning of the big day.
She’s such a pro. She’s done seemingly everyone’s makeup in Metro Detroit. I didn’t have to give her much direction because she knew exactly what I’d want and need. I loved my makeup. She did a wonderful job on the mothers of the bride and groom, too. Yes, it’s a touch pricey, but it’s your face, and you want it to look the best on your wedding day. If you have an event coming up or you’d just like to spruce up your routine, give Robin a visit at About Face. You won’t regret it! And again, thank you, Robin!

Love love love love. Geen did my eyebrows and made them SO beautiful and Christine did my nails, what a doll! I had a nice conversation with Robin, the owner, and I bought a beautiful Swarovski necklace. It’s a beautiful, classy studio, I love it!

First of all, this salon has No consideration for appointment times at all. The stylists gab away & it took 1.5 hours to do my makeup after I waited 45 minutes after my appointment time to start.
Secondly, I was completely taken aback when the head makeup stylist did not listen to anything I asked her. I specifically asked for a contoured/​highlighted look & she could not (or would not) deliver. It’s 2015, if anyone is charging $ 100+ per face for makeup, I better look like Kim Kardashian after its done.
I would have been better off getting on YouTube & following along with a contouring tutorial using my own products.
The services are all way overpriced for the quality. I have to go back here for a friends group event & if they do the job to my liking I will take this review down, but so far I am not impressed.
2 stars for the convenience, location, nice music, kind staff, and ambiance. Also because I’m in sort of a good mood today. Otherwise it would have been 1 star.

Awesome nails by Christine and the facialist Rima was Excellent… highly recommend both. If you want a relaxing spa experience go to About Face… if you want an impersonal mani or pedi go to one of those in and out cheap places. Support local business — About Face has been in biz for over 20 years… clearly they’re doing something right… and Rima And Christine will not disappoint!

This review and rating is for nail services only. I went in for a shellac manicure and pedicure and it was the worst I’ve ever paid for. The nail room is dark with no natural light, which may account for the poor quality work.
They do not have proper setup for a pedicure, so you sit in a leather executive-​style chair while the girl puts towels on the floor around your feet. She then sets the water bath down for you to put your feet in, gets on her knees, and puts a towel on her lap to begin working on each foot. It was quite awkward. During the pedicure, she didn’t attend to the cuticles, and applied the polish with a giant gap at the nail bed so it looked like the polish was applied over a week ago.
The manicure was even worse. While setting up the shellac lamp, she explained that the power cord wasn’t staying connected and she had to continually maneuver it to keep the power on, and then made it stay on by using packaging tape to tape the cord into position. When she started to file my nails, I asked her to keep them longer and round and she said she wasn’t familiar with that nail shape so constantly asked if they were OK. When she got to the cuticles, it was the same as the pedicure — she used the cuticle clipper but not the right way and didn’t remove them at all. When she applied the polish, she left a big gap at the nail bed and did not wrap the polish around the end of the nails (did not notice this until I was home) and the shellac chipped in 2 days! It looked like a 2-​week old manicure.
During the manicure, the rest of the salon was pretty empty, except for a few people who came in for brow threading. That would be a service that I would try there — I was peeking in on the brow girl and she knew what she was doing and everyone who left her chair looked great (even a few men!).
For nail services, stick to Royal Oak Nails on 6^th!

I had a massage appointment booked as a gift from my sister. I was called about 30 minutes before my appointment by the receptionist who stated that the masseuse could not make it because she was having car trouble. She said that if I could re-​schedule, the massage would be free, I said sure and rescheduled my appointment for the next week.
I showed up and the receptionist asked me if I was paying for the massage via the gift card, I thought this was odd. I told her that I was asked to reschedule my appointment and I was told it would be on the house, she said, «oh, I’ll have to check with Shelly», again, weird and unprofessional.
I had a lip waxing done before my massage and the masseuse, Shelly, showed up and was very cold towards me. As I was getting ready in the massage room I overheard the aesthetician who did my waxing and the masseuse call me «high maintenance». This could not be farther from the truth, I was polite and asked for nothing.
After the massage the masseuse told me to get dressed and I did so and went to the front. She walked up to the receptionist right in from of me and paid her in cash for the massage she just gave me, turned around and without looking at me, stormed off.
First of all, don’t offer me a free massage if you’re going to take it out on me that you had to pay for it. Second, this was the most passive aggressive and unprofessional experience I have ever had at a business. And yes, I left her a nice tip.
I waited a few days and used the «Contact Us» form to ask for the owner to contact me, of course, this never happened. Not surprised.
I have never felt so disrespected as a customer. The staff could not have been anymore rude, petty, and unprofessional. I gave away my gift card because I never want to go back.

I had a makeup session a couple of years back and it was such a great experience I have taken four people for the same experience because I wanted to share the fun. Each of my friends were thrilled and hooked on the great personal service and really nice product. Gene did threading on my eye brows and it turned out great.

I have had both Lisa and Geen do my eyebrows and I have to say they are just fantastic. The atmosphere of the salon is so warm and friendly. I was greeted by the receptionist, who was very personable and able to provide me with information on the other services at the salon. Lisa was very meticulous in her eyebrow tweezing and worth every penny. Geen is an amazing threader and is quick and painless.

After going my first time back in January and having a good experience I’ve continued to go back every 3 – 4 weeks, they really do nice work with the eyebrow threading.
I do have to note though that appointment times seem to mean nothing here, I have been doubled booked and had to sit an extra half an hour, I’ve started appointments, that take maybe 10 minutes, 25 minutes late, which is just crazy. I usually make plans around my appointments and I budget myself 30 minutes (which already is ridiculous for what I am there to do) and the fact that on more than 2 occasions that is not enough is ridiculous. I find it disrespectful.
I still find the staff to be very nice, they just need to learn to wear watches.
If you make an appointment to go here plan 3 times as long as you need because that seems to be there habit.

I can’t speak to the makeup services or threading, but I’ve been here 3 times for a massage and I will NEVER go back.
Each time I’ve gone, the chick masseuse has been booked so I ended up getting the guy. What a creeper! First of all, he talked the WHOLE time! About how he volunteers with the Detroit Symphony Orchestra, about all of his troubles… he even asked me if I had a boyfriend! Not cool buddy. He also did some weird moves trying to pull my shoulder blades out of place that hurt super bad! I still get the shivers just thinking about this dude…
I gave it a few shots but I just can’t go back — maybe if they got more than 1 female to do massages, but this guy just made it impossible. I go to Essential in Ferndale now and I have the quiet, professional service that I want!

The staff here is friendly, experienced and informative. The design is contemporary and clean. I highly recommend this place.

What? How could it be that no one has reviewed?!
I have been DYING to go for Y E A R S, but never broke down and made an appt! Well, my prayers were answered when I bought a spa package at a silent auction during a local community event (Abt Face scores points for being civic-​minded).
The auction item was for a facial and a make up lesson/​application during the Spa Happy Hour, 5 — 8p on Thursday. This is only pertient to you because I would suggest taking advantage of the Spa Happy Hour if you were to ever decide to check it out for the first time. Every Thursday from 5 — 8p ALL SPA SERVICES are ½ off. LUV! Plus there is music, munchies, wines and a fun atmosphere.
I made my appt and came early to take advantage of the threading being ½ off. Normally $ 14, I got my eyebrows done for $ 7. It takes abt 10 minutes and SO EFFECTIVE and much less damaging than waxing. My eye brows look great.
Next, i went for the revenating european facial. Abt an hour and my face felt great afterwards. I love facials and the shoulder/​arm massage. Thumbs up.
Last, but certainly not least — I had an almost 2 hour make up lesson from Robin Manoogian herself (known for various tv personalities and at the top of her field in this area for 20+ yrs). Part of the service is to bring all your make up from home and go thru what to get rid of, what to keep and how to best use what you have. Somehow I missed that memo, but got plenty of info despite missing out on that portion of the lesson.
Robin went thru a step-​by-​step procedure, which included a weekend/​running around look (minimal product), a day time/​work look, and an evening out look. It was very interesting and informative — although I wish I would have gone 20+ years ago! Speaking of which, this would make a GREAT high school or college graduation gift for a special girl in your life. I feel like i could have saved a lot of money and time and have looked better if I would have had this info years ago (and it’s not rocket science, just very useful info/​tips). Robin has her own line of products, so you will be tempted to purchase some, but she certainly does not do the hard sell… whatever youll be comfortable with or feel might be beneficial.
The desk staff could not have been nicer and the clinicians were all top notch.
The building is sort of tucked in at the corner of 4^th and Washington, in btwn ugh — cant remember — its the old Palazzolo and Lily’s Seafood. Oh, and the parking still sux in Royal Oak (I ended up parking in the Lafayette lot — sort of kitty-​corner from Sangria, I think that’s probably your best bet, fyi).
Even with the gift certificate, I did end up spending a good chunk of change, but I felt value for my indulgences. Do yourself a favor and treat yourself — you will not be sorry!