Public Storage

Wonderful storage experience! I unexpectedly needed storage and called there one day prior to move in. Manager Jan took care of me and I felt like I was her only customer. She was efficient and the price was exactly what was online (plus fees). My space is clean, dry, well-​lit and secure. Really great experience all the way around.

Beware. Rates go up annually.
Overall I have been satisfied with my public storage space. As far as cleanliness, maintenance and support staff are concerned, they meet my minimum requirements so I have no issues there.
However, if you stay here long enough, they will increase your rate (increased mine by 20%!!!), without sending you any notification or asking you first. It will simply just get taken out on your automatic payment. They also fail to mention this when you sign up for the storage space at the beginning, seems like a really nice way to reward your long term customers! They know it is more expensive to move all your stuff out of their dishonest establishment and therefore you, the customer, are likely to just take the price increase up the tailpipe without a fight.
Also, they may argue that notifications are sent out (Telling you, rather than asking you about the price increase). I received no such notification, via phone or email.

I have been a satisfied customer of this Public Storage facility for about 2−½ years now, and recently vacated because I got access to available space at another location (*not* changing to a different storage unit). This Public Storage facility has always been clean, dry, well-​maintained, and well-​appointed, with any needed tools and accessories available. I have been impressed with the efficiency, professionalism, and friendliness of Jan and Tessa, no matter the challenge. About a year or so ago (for instance), I needed to estimate costs costs in evaluating whether it would be a good idea to downsize to a smaller unit, and Jan was very helpful with all the needed information — supplying available options, considering my question and consulting. In another instance, I believe I may have had to get a lock de-​iced (or perhaps even cut off because it was rusty and stuck — I’m not completely sure, now). No problem!
In preparing for my recent move-​out, I called after reviewing my contract to find out what I needed to know, and how best to proceed. Jan was informative, helpful, and easy to work with. Tessa was also helpful and friendly on the day of the move — and then the day after, when I vacated, Jan was efficient and helpful as always. I always had confidence that my things were in good hands at this facility, and the staff stands ready to help resolve any issue that may come up along the way — truly partnering with and supporting the customer.

I made an appointment to meet at this Coolidge location. The woman on the phone verified the location and address with me. When I arrived at that address she told me to go to a different address. When I went to that address, the door was locked and no one responded. I left. Twenty minutes later the woman called me to yell at me for not making my appointment. Horrifyingly unprofessional.