This is a great example of a small business that provides excellent service and are extremely competently. I brought my failing dLink NAS into David after exhausting all avenues(including the manufacturer) of trying to recover data and David was able to quickly access and correct the issue and all the while provided fantastic customer service. He’s an upbeat guy who took the time to talk me thru the issue and explain the resolution. I would highly recommend Brick Computers.
Andrew D.
Tu valoración: 5 Topsfield, MA
I love this computer place. Dave the owner really knows his stuff. One November I needed computers(3), a server with remote access, and a network for my small business & I needed a computer set up for my father(who is in his eighties) at his home. Dave was so helpful and patient with me and my questions. He had never met me and for all he knew I was kicking the proverbial tires. In the end we came up with a good game plan for both projects that I needed and since I’m a bit flighty when it comes to computers(I so want to be a neo-Luddite.) Dave went out to my Dad’s to set up his new computer and transfer files for me(great 28″ screen too) and came to my work and set up and streamlined the new network. Since then, my wife has needed to replace her lap top(after a horrible experience with a month old $ 2,500DELL — which reminds me that she needs to review them and give them 1-star). A week doesn’t go by that she doesn’t tell me how much she loves her computer from Brick. Then one Christmas I told my wife I was ready for my first lap top and again we(really she, since it was a gift for me) visited Brick and she purchased a small Acer which was perfect for my limited needs and travel. From time to time we need a mouse, or cables or a printer and Brick is there for those needs as well. And their service is top notch. If we have a problem Dave or one of his staff steps in and helps out in whatever capacity we need them. Why anyone would go anywhere else in this area is beyond me. I always love the local, small business — everything is just more genuine. There’s nothing like walking in or calling and an owner knows your name. And Dave knows our names. A General Note About Supporting Your Local Small Businesses: I know some people that pick the brains of small business(or the big box stores) and then go on-line to buy something to save a couple bucks(which is not always the case by the way — Brick, as an example, has GREAT pricing). But even if that business is a couple bucks more expensive — customer service, convenience and honesty have to be worth something.