Vision Gallery of Rowlett

I don’t typically write reviews that are this scathing, but this place is awful! Don’t waste your time here. If you don’t believe me, just look it up on Yahoo reviews (unfortunately, they deleted my original review — I guess I was too brutally honest).
I went here in 2009 and booked an appt for both me and my son as new patients. They are located in a strip center and my first impression walking into the place was that it looked nice. When we arrived, the receptionist/​hag working at the front desk didn’t even greet us with a smile or seemed glad to have new business walking in the door. In fact, she didn’t even say hello — I had to introduce myself and let her know that I was a new patient there for my 4:00 appt. She just handed me two patient forms to fill out and went back to looking down at whatever she was doing (most likely reading a book).
We were the only ones in the place and as luck would have it, I started to have an uncontrollable coughing attack and you would think this person would’ve had the common courtesy to say «Are you OK? Do you need some water? There’s some water down the hallway». Hell no, she just looked up like she was annoyed and went back to looking down. I thought, «Wow — how rude.»
Then the doctor breezes in through the front door wearing a Hawaaiian shirt, shorts and sandals like he was just hanging out at the lake. You would think he’d wear a white lab coat or at the very least, a dress shirt to at least give the appearance of being professional. He must have been on a smoke break because once we walked back to the exam room, he reeked of cigarette smoke! It was disgusting!
The first thing you notice when you go into the exam room is the old, circa 1980’s antiquated equipment complete with missing paint on the wear spots where your chin would rest. While he’s examining me, Ms. No Personality sticks her head in to tell him she’s going to run an errand which translates to he’s now doing double-​duty covering the phones. He stops no less than three separate times to answer the phone that is located right behind my head while he’s doing the eye exam!
Then my favorite part of the exam… you know how when you get your eyes examined and they have you read the eye chart on the wall and they hand you a little instrument called a phoropter to cover one eye? I guess they don’t have those at this place because he tore off a sheet of paper from his scratch pad, folded it in half, and told me to use that to cover my eye! Are you f’ing kidding me??? At that point I made up my mind that I would not be subjecting my son to this type of exam.
Not only that, but while I was sitting in another room «No Personality» has returned and walks down the hallway and looks into the room where the doctor was having me look through different machines and this bitch actually made a frown face in front of my son when she looked in on us! Turns out she’s the wife of the doctor. How else can you get away with such rude mannerisms? She must have jealousy or insecurity issues when it comes to female patients that are younger or more attractive than her. And she probably just hates life in general.
After I said I would be taking my son back to his old eye doctor, this guy must of figured out that I was less than impressed. I took out my credit card ready to pay for services rendered and he said no payment was needed. I called my insurance company the next morning just to make sure no claim had been filed. After all was said & done, I went out to my car and just sat there in disbelief and could not believe what had just transpired. I literally wanted to go home and take a shower to wash the experience away.