Enterprise Rent-A-Car

I know we are supposed to support our local businesses but SERIOUSLY DO WE HAVE TO GIVE OUR ALL OUR INFO TO RENT A DAMN CAR & LIVE LOCAL… in ROWLETT?
My experience with them SUX!!!
I come in with my sister to rent a minivan for the weekend. The manager is at the front & is helping (not really) another couple & really more so she was belittling to them.
In order to rent a vehicle you have to have a license, insurance & form of payment be it credit or debit… normal items. They charge an EXTRA $ 150 to either form of payment for a «deposit» & then they also require an electric bill or a paycheck stub to verify address.
My sister & I both say that it hasn’t aways been this way & she jumped & very defensively said «yes it has». We have both rented from them before & it has NOT been like that & immediately started to debate us.
The manager is very belittling to customers & her phone etiquette is atrocious! Call comes in & she answers with the enterprise greeting & then the other person responds. She responds with «wat up?» & «it’s tight but you can get a suburban». Only speculating but it sounds like a customer on the other end of the line.
Getting done in there, she says the van is in the back & they have to go fill it up & pull it around. The appointment was for NOON & EVERYTHING WILL BE READY… quite obviously it isn’t as we are still sitting up here waiting.
NEVER again will I or my sister rent from them!
& really… what is $ 150 going to do?

This was by far the best rental car experience I’ve ever had. Blake gave amazing customer service, and the car was perfect! Everything went smoothly. I will definitely rent from Blake again.