Dry Clean Super Center

Very friendly staff! Been doing business with them for over 10 years and never had a problem! $ 19.99 to clean a comforter is a great deal! My mother went to another dry cleaner in Frisco and was charged $ 75 to dry clean a comforter.

I’ve been going here for last 9 months and they’ve always done a great job on my clothes.
The prices have recently gone down but after reviewing the local competition they were always the most reasonable. I always ask for a receipt and confirm prices with ANY dry cleaner I go to and feel that 99% of the poor reviews here for this place could have been easily avoided by just asking for a receipt or from asking for pricing upfront (honesty who drops off a bag of clothes at a dry cleaners with written instructions and without getting a receipt??). Anyway, I’ve been satisfied with almost all of my shirts and when a stain didn’t come out or a wrinkle was still evident they’ve always offered to correct it without hesitation and without charging me again.

Today I dropped off a much smaller order than usual and my bill, on Wednesday special pricing day, was almost $ 35. What the what? I stupidly paid it without thinking. When I asked why I was being charged more than any of the other times I had been there and for fewer items, the young woman behind the counter gave me a deer in the headlights look, started muttering something I couldn’t quite understand, began pushing buttons on the computer screen, tapped on a calculator and handed me a few dollars. I could overhear the woman next to me having the same issue with her order, also getting the same rigmarole. She was told that the price was higher because the pants were different materials (even though she explained that they were the same pants she had brought in two weeks prior). I spoke with this customer in the parking lot afterwards and she said she gets charged different prices every time she drops off clothes. She also told me about their little appearance on the news. Shameful!
It seems they will charge whatever they can get away with and will try to look good by giving you a «discount» when questioned. This is a terrible way to conduct business. Also, they charged twice for tax. Is that even legal? I know they have lost two customers today alone!

Crooks, liars and thieves. They are taking advantage of tornado victims! How can a business sink so low as to try and steal from those that have just lost everything? Let’s put these jerks out of business and run them out of town!

This place is taking advantage or trying to take advantage of tornado victim’s. Horrible individuals

DO NOT TRUST THIS PLACE! THEY DO NOT HONOR THEIR WORK! The elderly lady that runs the business has NO Customer Service report! NONE! I’m absolutely shocked! This is NOT my first rodeo. I’ve had other dry cleaners hose up my clothes & they have ALWAYS repaired or replaced them w/​o exception! & ive dry cleaned $ 1000’s worth of clothing in the past 23 years! (when I first began needing clothing dry cleaned. I’m 42yrs)
Story:
Dry cleaned a white long sleeve $ 100+ ROAR shirt in April. Hung in closet with another ROAR shirt for the hot summer months (it’s long sleeve!)
NEVER touched it. Kept tags on & in the plastic wrapper. NEVER touched it!!! Opened the plastic to find it is either burned or discolored.
The elderly lady told me dry cleaning would fix it. $ 3.50 dry cleaning will fix it!
I said «ok». She wanted to charge me for it! For HER MISTAKE!
She said: it is my responsibility to check the clothing before I leave the building. My responsibility to PHYSICALLY UNWRAP EVERY ARTICLE OF CLOTHING B4 I LEAVE THE BUILDING!
She also stated that had it been 1 wk, she would have fixed it but it’s been 6 months.
I tried to explain the tags were still on the clothing & it was VERY evident it had not been worn & time should have NOTHING to do with her correcting her mistake!
She refused! I asked her if losing a customer was worth $ 3.50 dry cleaning & she said she DID NOT CARE!
In other words, her customers (YOU) are technically worth less than $ 3.50 to her!
I let her know that other customers would read my reviews & I would spread the word over $ 3.50!!! She said she did not care!
Judging by the poor building & lack of business, other people must have had similar experiences! I chose it because the location is very convenient. NEVER AGAIN! & if my other dry cleaners in Rockwall can not correct my shirt, I’m very tempted to file against her! I’m simply livid over this nonsense!
GARLAND POLICE DEPT does a lot of business with her (I see them there frequently) but I presume they have had little problems because the shirts are blue & frankly they’re work shirts! But doesn’t honor & integrity mean anything? Personally, I refuse to associate with dishonorable people.
ALL OF THIS BECAUSE HER CUSTOMERS R OBVIOUSLY NOT WORTH $ 3.50!
$ 3.50 FIX FOLKS!!!

I have never been so upset over a service that I paid for that I felt was just HIGHWAY ROBBERY! I have been a loyal customer of Dry Cleaning Super Center in Rowlett for over 15 years. I recently noticed that my dry cleaning bill was getting more and more expensive, but I chalked it up to just higher costs.
Little did I know, but they are NOW charging $ 7.99 per blouse/​shirt, $ 6.99 per Polo shirt, and $ 7.99 per «Dockers» type pants. I received my bill of 16 items and it was $ 150.10. HOW OUTRAGEOUS!!!
I asked for an itemized bill, which included 8 blouses/​shirts ($ 63.82), 6 pants ($ 47.94), 1 Polo shirt ($ 6.99) and 1 jacket ($ 9.99). I was charged $ 10.86 for sales tax (8.25%) and some other fee of ($ 10.63), which I never got an explanation for.
I spoke with the Owner and she explained that chemical costs have gone up, Electricity costs have gone up, etc., etc., but I also explained to her that at these prices I could not afford to use her services any longer. She quickly gave me a $ 40.00 credit.
Although I appreciate the gesture, how can any business RIP PEOPLE OFF this way?
I will NEVER set foot in this place ever again and I will make sure EVERYONE I KNOW doesn’t either!
After such loyalty, I CAN NOT understand why a business would treat a faithful customer this way. My advice is stay clear of this Dry Cleaning service and if you do decide to use them, CHECK YOUR RECEIPTS!