BBVA Compass

I went to the Rowlett branch where I tyically have delt with Kim and was instead dealing with a lady who works in the front right office when you walk in the door i have never been treated so down right rude in my life I almost closed my accounts after 5 years with you all over her accusing my in the rudest manor possible of snatching a check from her hand I assure you I have never snatched a thing in my life !!! After 5 years of depositing my checks along with my company’s check I am not sure why this became an issue yesterday when you can clearly go back months and see this is not the first time I will never step foot in the Rowlett branch again we also have a retail flooring store that they have been asking us to switch over for years I promise you that will never happen now I assure you I will be telling every one I know to not go there i also promise if I did not have free checks for life I would no longer be a client I was 2 seconds away from closing my accounts the manor that women conducted herself in was completely unacceptable and j your paying coustomer of many years at the very least deserves an apology along with a notice telling me what for of action will be taken against your representatives I have over 9,000.00 in the account and have an additional 9,000 to deposit as if I would ever give a bad check or a check that did not belong to me and I promise you I did not snatch any thing but my respect for your company and its employees !!! The lady I am so sorry I have no other way of describing her was the chines or foreign lady who’s office is in the front right when you walk on the door.

The teller, Katie, was not polite nor helpful. She didn’t make eye contact with me one time and when she needed to get my check verified, she just walked away without saying a word about what the problem was and left me standing there with no explanation for a good 10 – 15 minutes. I don’t recommend this branch location one bit.