Wells Fargo Bank

Thia location has normally served me well, until Linda! She is the most difficult teller that could possibly exist! She turned me away from making a deposit because she couldn’t find the account, I asked her to use other methods and her response was «I can’t find it, I can’t make this stuff up» she then proceeded with there’s nothing I can do for you without your debit card or ID; I walked right around to a nicer guy who pulled my account right up and allowed me to make the deposit. This wouldn’t upset me so much but this isn’t the first time that she’s just absolutely difficult and unwilling to use her common sense to provide average customer service. It’s people like her that make me want to move my company’s business elsewhere.
On a brighter note, most all of the other staff is willing to help and go out of their way to make the banking experience tolerable.

Let me start off with saying that I’m a loyal Chase customer. And today I understand why.
I went to Chase in La Frontera to withdraw money and there was no line and the customer service was AMAZING!!! Right after I left Chase I went to Wells Fargo to deposit money into my sisters account. The line was long and the customer service was HORRIBLE! I did not have her account information but in the past I’ve always just given her full name, DOB, phone number and address if needed! Today that wasn’t an option. Millie the teller who was assisting me was rude and stated that she could not assist me with making a deposit without the account number! I then escalated the matter by taking it to the «Service Manager» named Tina and she was just as rude! Finally, after having to reach out to my sister for her account information the deposit was finally made but the whole thing was such an INCONVENIENCE! I understand in the past that deposits have been made to wrong accounts but when you know the FULL NAME, DOB, ADDRESS AND PHONE NUMBER ON THE ACCOUNT!!! Come on! I don’t think there are three people with the same name living at my sisters house. Rant over! I’m glad I bank with Chase!!!

Negative reviews do not believe this BS. I hate banks and this location has always taken care of me. Today I went in and had a problem it was not anything they did. To my surprise the branch manager of all people helped me. I went in mad at the world, I knew going in it wasn’t their fault but I wanted someone to blame. Within minutes my problems were handled. Everyone at this branch are very professional. It is a great bank, please do not let the negative reviews keep you away from this branch. Thanks again Brian for all your help. I walked in wanting to break some legs and left wanting to give everyone a kiss. I still love this place.

I don’t know why but this location is an awful place to come make mortgage payments. Every month I get a notice from Wells Fargo saying when my payment is due, amount owed, other information, and my account number. I take that whole piece of paper with me and I always get static about not having my complete account number. Flabbergasted I say that’s all the info I have coming from their corporate office. After a long wait they finally take my payment. Thinking that was a one off, I went there again and still get the same treatment. This time they almost didn’t even take my payment! I try another location that is far out if my way and they process the payment without any trouble at all and even give me a lollipop. I will never go back to this location ever again and suggest others do the same.

This review is not for the company Wells Fargo but more for the location on Hesters crossing in Round Rock Texas. Apparently there has been some fraudulent activity going on with different account at Wells Fargo. I live not even a minute from the location so naturally I come there all the time. So I come there to get my money out to pay my rent because today is the 31^st and apparently the manager is hormonal because she’s pregnant and she refuses to give me my money. I offer my military ID I offer another ID even offered my social security card and they will not allow me to withdraw money from my account I had to go all the way to the other location on 620. This is a very poor way to do business

I’ve been a Wells Fargo customer for about a decade, I’ve worked for them, and despite all the horror stories I heard about going through Wells Fargo for mortgage, I still felt they would provide at least adequate service.
Wrong! My boyfriend and I wanted to buy a specific family member’s house, went in with all of our information, and were approved on the spot. We found Joe Roach through the «My First Texas Home» website since we wanted to take advantage of the special program offered, and only some people are qualified to lend through the program.
Everything seemed normal to us, as first time homebuyers. Yeah it was taking a while, but that’s what happens right? Buying a house is terrible and you should just expect and accept a horrible experience? Okay.
We never received notification that we weren’t going to close on a specific day and had a horrible time reaching Joe. After the third rescheduling, we found out we had to change the closing papers because the interest rate had changed. We knew that it could, because we were going through the different program, but it had changed twice before that. THE RATE HAD GONE UP TWO TIMES AND NO ONE THOUGHT TO MENTION IT UNTIL IT WENT UP THE THIRD TIME.
Our realtor said this was hands down the worst situation she had been in with a lender. We eventually got the manager involved, Gay Cummings, and she did little to help except block Joe from speaking to us in the last week and reminding me that we knew the interest rate could change. I could tell that we were just a number & that was proven even further when Wells Fargo sold our mortgage to another bank before we could even make the first payment.
JUST SAY NO TO WELLS FARGO MORTGAGE. As far as I’m concerned, they cost us thousands of dollars by not moving quicker and getting us the lower interest rates when they could. Even if we hadn’t been able to get the lower interest rate, honesty about it is a must.
I give 2 stars for the actual bank, as I am still a customer there and haven’t been majorly wronged.