The Home Depot

Carpet shopping here wasn’t nearly the ordeal it’s been when I’ve gone to actual carpet stores. In and out in a very short time!

I’m writing this on behalf of my family… My brother rented a moving truck and a broken hitch from Home Depot (at an out of state location) to relocate to TX over 600 miles away and returned to this round rock location!
Not only were we lied to but this team is a complete disorganized joke! After returning the truck and hitch it was signed in and noted that it was received and they were aware the hitch had a defect and we were not at fault b/​c it was noted from the original out of state location we rented from.
In any case a day after we returned the equipment my brother realized he left his driving glasses in the truck, I called Home Depot the first thing Sunday morning when he realized, and I was greeted by a very nice woman –Karen who gathered all of our reservation information to identify the right truck to search and said she would check and call me back… Well Karen kind of stood by her word. 15 minutes later a call was received from Karen apologizing saying she checked the truck and couldn’t find them. Well my brother knew 100% that he left them there. He drove back out to the location, we were given the keys to go back out and check the truck. as sure as grass is green and cow shit smells — there the glasses were in the front of the truck right where we said they would be! Karen lied! Thank God for not trusting this staff to have the consumers best interest in doing what they said they would do! Maybe her eyes were bad and she didn’t see them but they were kind of hard to miss had she actually looked!
To make matters worse, Monday morning we received a call from Home Depot asking «where is the hitch» excuse me but I don’t work there, it’s not my responsibility to keep up with your equipment once it’s retuned and signed back in, ask your staff where the equipment is!
Never dealing with this location again! Moving is already a hassle, but relocating over 600 miles away with janky equipment and an unorganized lazy staff at a world wide trusted business is two big toes thumbs down!!!

Today’s visit was horrible. Sunday afternoon — and nobody was available to help and it wasn’t because there was a lot of people. 3 different customers in flooring and not one person to help… seems on a weekend they would be staffed better

Nothing better than browsing the aisles in a hardware store. Early morning is the best time as there are fewer shoppers and lots of clerks to help you. They are some of the most knowledgeable people, willing to help, answer dumb questions and offer advise when you have no idea what you’re doing.

Very friendly staff! I’ve been helped and it seems people like to work there. Keep up !

We have spent countless hours and rather a large chunk of cash with Home Depots stores over the last 15 years. Usually it’s a good experience and we get what we need, but about a year ago we decided to have them install carpet in our new home. What a nightmare! After being assured the carpet we chose would be great for high traffic, and last longer if we upgraded the padding, we felt pretty confident in our purchase. We all moved in and less than 4 months later, the carpet started matting and laying flat in all the high traffic areas. Several of us have even slipped down the stairs because it has become that slick. Also the installers had done a pretty crappy job. So we started the process of trying to get some kind of help fixing this problem. That was months ago. The install company has been great, agreeing to come out a fix their mistakes, but the carpet manufacturer is a complete joke. They made us have our carpets professionally cleaned (Home Depot did pay for this service, so a plus to them for that) then they sent someone out to look at the carpet. After BRUSHING IT UP he did some kind of test. Results… the manufacturer is saying it’s the installers fault and the carpet is just fine. Home Depot employees are just telling us, oh, so sorry, and even lied about some of the conversations we’ve had with them. We aren’t done perusing this (now even the «better quality» padding is breaking down) and I surely hope Home Depot decides to side with us, as we have been loyal customers for years. Bottom line, Home Depot shouldn’t be carrying a product from a manufacturer that doesn’t care about their product or their customers. Home Depot needs to rectify this and soon, but until or unless they do… Lowes will be getting our business.

Popped in the store to check out a Item for work that I was getting. Was assisted by Nicole. Very Polite and very helpful. Not pushy. Got the item I was looking for. No issues at all.

I just tried to return a stove top here. It was still in the box, never been taken out of the box. I didn’t have the receipt because I purchased it almost a year ago. The reason they gave me was «it has been discontinued, so we can’t return it without a receipt.» WTH? So because your store doesn’t carry it anymore, i can’t return it? What ever happened to good customer service? Guess I’ll be spending my money at Lowes from now on.

Great service
Easy to find stiff layout
pet friendly
what more can you ask?
great selection of what I want to do great price thank you Home Depot

I was in the Round Rock store last Friday looking at a smoker. I found one but the box was open on the bottom and it was the only one left. I heard the store announcement saying to ask any associate for help, so I did. I approached two employees standing around talking to each other; one of them said, «hello we are with the appliance department, do you need help with an appliance today?» So I said I was looking for a smoker but the only one left was in a broken box. They made a snide remark about something «smoking» and then directed me to customer service which I could have done one my own but I thought they might call the right person, instead of standing around chatting.
So I walked away, and they continued chatting. I put down the items that I had already picked up and left the store.
Will see if I give that store another chance or it may be time to go elsewhere.

They always have the help when I need it and the items as well. I appreciate the staffs help and recommendations when I need it.
I don’t do home improvement often, but if I need something for my yard or house I can come here to research, learn, buy, or all of the above.

My wife went here today because according to the Home Depot website, the one nearest us (the Arbor Walk location) was out of the tomato cages she wanted, but this one was supposed to have quite a few of them on hand. She walked into the store and found some tomato cages, but not the ones she was looking for. When she was looking them up on the Home Depot app on her phone, a gentleman in a Home Depot shirt approached her and asked if she needed any help. She asked about the tomato cages, but the guy said he didn’t know and that she’d need to ask someone in the garden section. He followed that up with, «Do you own a home? Are you considering remodeling any of your rooms? Give me your email address and I’ll sign you up for a free in-​home consultation.» It’s one thing to be unhelpful, but it’s another thing to be unhelpful *and* to be an in-​person telemarketer when you’re trying to shop.
After this, my wife walked around the garden section looking for an employee to ask. Finding nobody, she asked the garden center cashier where the tomato cages were, and was told, «I don’t know — I only work the register. Ask that guy.» The cashier pointed to a guy operating a forklift. My wife went up to that guy, who stopped the forklift, and she asked him about the tomato cages, saying she had found a few in one section, but not the ones she was looking for, and that the website said they had almost 80 of them in stock. The forklift guy said, «Oh, no, I don’t think so.»
She never did find the tomato cages and left soon after. We did have a happy ending — we went to our normal Home Depot location (Arbor Walk), received great service, and they ended up having exactly what we were looking for.

Don’t buy your garden plants here, they are overpriced! Check out your small business garden nursery for better prices, there’s one in Pflugerville. I imagine it’s the same case for the garden place in Round Rock. Who pays those prices? Support your local businesses, they will serve you best.

We shop this store for all home needs incl. landscaping. Was just in the lawn n garden dept. They have some really nice black wrought iron patio chairs that also gently rock. Were $ 129.00. Now $ 65.00 for 2 chairs (32.50 each). This is a great buy for nice patio furn. Go by n take a look. If out, ck w/​another Home Depot. We liked them so well that we bought 2 of them.

This review is LONG overdue. Interaction occurred back in 05. Ordered $ 5000 in flooring and put it on the Home Depot Credit Card. Got the estimate and had the large pallet delivered. The installers showed up and told me they couldn’t put the flooring in because floor wasn’t level enough. WTF! I ordered it, paid for it on a HD card, got a measurement, had it delivered, and they couldn’t install it. Worst experience ever! You can buy things there, but if you use their installation services, good luck! You will need it.

Staff is friendly and helpful. I’m always able to get in and get out quickly.

The absolute worst retail store experience ever. Can I give negative stars somehow? Paid nearly $ 1000 for a custom door, and it’s two months later, and it’s still not installed.
I Ordered a door with a dog door built-​in. One of the door «experts» helped me. We discussed the size of the dog (55 — 60 lbs). When the installer arrived with the door, he removed the old door and began installing the new one.
It had a cutout that a Chihuahua would barely fit through. So the installer put the old door back (waste of two hours), and informed me that he’d come back and install the door when Home Depot ordered the correct one at no expense to me.
25 Calls and a month later, I received a call this morning that the installer wants $ 150 more to perform the install of the correct door.
After yet another call with the Home Depot, I still have no installation scheduled, and because the door is a custom order, I cannot get a refund.
I have spent countless hours now trying to get a door installed with no success, and seemingly every time I speak to someone about the issue, they want to charge me extra money for something.
Ridiculous and absurd. Save your time and money and find a local store to help you with anything related to your home.
I won’t even buy duct-​tape here now.

I’m going to go ahead and stick to my 3 star review.
Of course I killed one of my poor patio plants so I was lost and looking for another replacement. Texas sun and heat = plant murderer!
Pretty low on staff but it’s a Tuesday morning, that’s okay. I finally trap the cashier and ask for help. She calls her «garden lady» who hurries on up to the front. Hurry she did! I started to feel bad about asking her questions because each one I asked she looked like she was ready to sprint off the line! I was able to get what I wanted, some pretty, hardy flowers but I still feel like Home Depot is lacking. There was a guy hanging around who I could have asked but I heard him calling for help every other question for another lady — I didn’t feel like sitting there while he phoned a friend. I still like Lowes for my gardening needs.

I think I made Home Depot history yesterday.
Let me tell you why I was there first then I’ll tell you how I made history.
My son has a twin bed and we have a 90 lb lab. A couple of days ago the lab jumped on my son’s bed.
**snap* snap * snap* ahhhhhhhhh MOOOOOOOOOOOOM” — little man was launched like a rocket. The precious lab snapped the slats in half at the foot of the bed and created a catapult or in our house a «Dyllie’pult»
It was quite funny but also posed a sleeping problem. So that lead me to Home Depot. I took in one slat that was still in it’s original state and not lab’i’fried.
I found the wood I needed, had a guy unbeknowst to me on standby to see if I needed anything cut. He was super helpful and quick.
From the time I walked in the store, found wood, had it cut, checked out, and returned to my car only 10 minutes had elapsed. I’ve never been that lucky at other Home Depots.
And in case your wondering… I decided to do away with the 1×3 boards and replaced it all with 1×6 boards and added additional bracing. Let’s see how the lab fairs now when attempting to launch his human buddy across the room!

Bust my buttons; here is a place of many things! Well Home Depot is a hardware store, if you have been to any Home Depot in the area you have basically been here, they are almost the same everywhere.
I went here the other day to buy new Home air filters, guess what they had them. My wife goes here a lot and buys stuff, yes stuff. What is stuff?
Stuff is: see next paragraph.
If you want tools to build things they got em, if you want tools to destroy things they got em. If you want things to cook food on they got em, if you want things to clean things they got em. If you want wood of any kind they got em, if you want things that fix things that you have to fix things with they got em. If you want chemicals to kill things they got em, if you want chemicals to help things grow they got em. They almost anything you may need for around the house projects to do what you need to do when you need to do it.
What they do not have is a place to sit and eat a snack, might be nice if they added a small snack station that servered burgers, fries and drinks.
Some of us could spend all day here looking for something we went in for and come out with everything but what we went in for. By the way as far as I can tell they do not have much in the way of A/​C in the summer so sometime it gets hot in the summer.
Guess what I forgot the salt for the water softener, now I need to go back.
Would I go back? Yes I have to go get what I need and most likely something I don’t need.