Texas State Optical

I just left my eye appointment, I must say I love Dr Butler and his team Misty and Eva. He is an amazing man so friendly and really took his time explaining the whole treatment. They were prompt and even though they are under major construction which they handled the noise, banging quite well. They kept apologizing which was sweet. I will continue my services with this group. During my visit The Dr & I talked about how much he loved his visit to my hometown Boston!
Thanks again you guys are the BOMB! That is good in Boston lingo!

I highly recommend this location if you are looking for an optometrist that is friendly and resourceful. I feel very comfortable with Dr. Butler. He’s the type of doctor you can trust (hard to come about nowadays) and he is someone you could address your concerns to. His front office staff are all very caring as well. My first visit the friendly ladies at the front were making sure that I was saving the most money possible with the contacts I had purchased. The second visit I came in, sweet receptionist Sherry spent 25 minutes of her time looking at glasses with me, and even calculated my exact out of pocket cost for a few. This is a great staff that truly goes above and beyond! I no longer live in round rock, but will continue to see this practice after receiving the best possible service.

The visit itself was okay; however, the receptionist (may also be a contact lens person) who checked me out after the examination was just not a nice person. She is the only reason I will not do service with this doctor again. Sorry Dr. Butler, but what happens when you close the examining door is not nice. Ms. Eva and the sweet young blond with long hair were super nice, talkative and welcoming, but the other one is playing doctor with me and I CANNOT stand that! I was over-​charged and was told that my son had to stay in the contacts you gave him, not the brand he has been wearing for 5 years comfortably. This two minute conversation cost 57 dollars at TSO. When I contacted another TSO, I was told this charge is for first time contact lens wearers. UGH… The mean lady said that charge is for all customers getting a contact lens check up… added to my cost of a check up! What bull!
When I called and left a message for the doctor, it was ignored. TOTALLY IGNORED… until sweet Ms. Eva took my call and cleared up my concerns and left me with a plan of action.

I was kind of skeptical at first after receiving bad service at an Austin location years back. So, the outcome surprised me. Fast & friendly scheduling/​insurance verification, quick check-​in, very little wait times, & wonderful customer service. The staff from beginning to end were great! No complaints — couldn’t have asked for a better experience. Have already referred family & friends.

Very friendly and professional. I am very satisfied. I didn’t know much about this office until I found it online. Dr Butler impressed me and the office staff were equally impressive.

Our whole family goes to Dr. Butler and he is very helpful. He is always on time, stays current on new technology, has a good personality and looks for the most cost effective and best treatment for the patient. I highly recommend Dr. Butler.

I hve been going to TSO in Round Rock for many years. The staff here is unbelievably good. Very friendly, helpful, and courteous. I highly recommend them.