Samuels Diamonds

Looked for rings for years, found this store and chose this out of other jewelry store for service, quality, and price, I got a beautiful set and Rachel is awesome!! She is so sweet, and patient. they have a. In store jeweler if you need sizing and free cleaning with your purchase.

One star is because they have a good inventory. Otherwise, it was like the old days of shopping for a car — you know, when you walk in and they immediately look to get you to commit by asking what color you want? Not one, not two, but three sales people descended on us as if they were vultures. Sure, they were all nice and smiley, but everyone one of them tried to work us over multiple times even after I told them we were just browsing and it was the first place we’d been to. One told me at least twice that I can finance without interest for up to 5 years. Yeah, I heard you the first time. Another said, «Would you like to see if you qualify for the financing?» I’m sorry, but I gave you not a single buying signal. «The sale ends tomorrow.» «The sale won’t last long.» Because we came in shorts what makes you think that I need/​want financing or want to see if I qualify? My credit score is 780. They didn’t ask, «Are you interested in financing?» I asked one woman to show me what different karat sizes looked like. I simply pointed to the first stone I liked the size of. It was $ 8k. All of a sudden she’s trying to sell me THAT stone! The experience was painful. Painful enough that in the evening, hours later, we’d both commented again on how yucky they made us feel.

I am so glad that my husband purchased my engagement and wedding band here. Rachel is AMAZING! Every time I go in for a ring cleaning, everyone is so friendly and the service is always super quick! My rings are also gorgeous and my husband bought them for a very fair price!

Ring buying can be stressful! Rachel at Samuels was amazing and immediately put us at ease. She was extremely helpful and knowledgable. She was not only helpful but also patient and kind since we were not even sure what we were looking for. She helped us find the right rings that we could be happy with for a lifetime or until we were ready for an upgrade :-) We had to go back a few different times and every time she would greet us with the biggest smile and huge hugs. It’s like we had been friends for years. She made this process fun and easy and we could not be happier with the final results. THANK YOU to all the wonderful people at Samuels that were part of this exciting time for us! We will be sending our friends your way because we know they will get the customer service they deserve.

This is a great place to come and shop for bling. I came in the service my Rolex watch I needed it to be resize the band. They no longer do watches but recommended a great place. Holly you were awsome! I come in to get my rings services and got a great price of changing out a stone on my wedding band to different stone.

My future fiancé and I came here to discuss rings and speak with a jeweler. We were greeted by Ashley. She is a wonderful person and very helpful. She loved the drawings my bf brought for the type of ring we are looking for. She said the jeweler was not here today (which I understand because it Sunday), but that he’d be back tomorrow and for the rest the week. She said he’d be able to talk to us about our ring designs and possibly doing a deal of getting rid of some of the jewelry we have now and using it as star credit towards a future purchase. Ashley made us feel welcome and very comfortable. We will definitely be returning Wednesday so that we can meet with the jeweler, get our stuff appraised, and figure out what kind of ring for me. If you come here ask for Ashley.

Let me start from the beginning: My husband and I have been Jareds customers for years and accidently drove to this location after moving to Round Rock thinking thats what it was. The building is very similar in style. We’ve tried different stores but always came right back. Not anymore. We had the most superb service from a fantastic pair of ladies called Peaches and Cream! (It’s on the card– seriously) We couldn’t stop laughing!!! They really made us feel like we were family and have known us for years. We were very surprised by the level of knowledge and ease these ladies provided us with. They even knew my ring was Scott Kay just by looking at it, and it wasn’t even purchased there. We were blown away by the attention to detail and the way they listened to everything we wanted. Didn’t try to push anything I didn’t want on me which I appreciated. They had exactly what we were looking for and the price was pleasantly surprising. Needless to say Jared DID NOT get our business and I can’t wait to get the matching earrings! Anyone unsure of where to go needs to try this place out, even if you have a store you already call home.

I’ve stopped in a couple times since buying our rings. I’m always greeted with a huge smile and even a hug!!! Sara (not Kim… Lol) and Peaches are always so sweet and welcoming. I’m sad I’ve missed Michael every time I’ve popped in. I work in bridal and send any bride that is looking for her bands to this store. I feel confident my brides will be treated with respect and professional courtesy during one of the most important purchases of their lives!
Thank you so much for continuing to exceed my expectations!

OUTSTANDING.
First off, let me just say that Rachel and Sarah are AWESOME! They are both enthusiastic about what they do, had some of the best service I’ve ever seen in any kind of industry, and were expertly knowledgeable.
From the minute we walked into the store, we were greeted and treated like family. We purchased my wedding band here, which actually had to be made «from scratch» by the in-​house jeweler and was very uniquely customized to fit around my engagement ring. It’s flawless. I love everything about it. Every time we’ve gone back to this store, they remember who we are and immediately take my engagement ring (which wasn’t even purchased there) and professionally clean it so it’s sparkling and looking brand new.
Their kindness and service here is unmatched. Their customized pricing here was more manageable than the other 3 jewelry stores we met with in Austin. I am just so impressed and truly LOVE my experience here.

This is the BEST place to go for the ultimate in customer service and do yourself a huge favor… make a appt to spend your time with Ms Peaches! She is without a doubt one of the warmest, kindest people I have met. She will make sure your ring or rings are perfect and special to you! She has a «can do» attitude and you are the most important thing she is doing, giving you precious quality time. We are her clients forever… Thank you Ms Peaches you are our jewerly angel!

Rachel is fabulous. After 12 yrs of marriage, my husband & I planned to have my original wedding rings re-​made. Rachel remembers me each time I walk in. She has a wonderful knowledge of jewelry & treats me more like a friend than just an old customer. My husband has purchased all my rings /​jewelry at Samuels for the past 13 yrs! I now have an absolutely stunning wedding/​anniversary band (instead of a remade ring) & am so happy with Rachel. She knew exactly what I was hoping for & more! Samuels Diamonds in Round Rock is the ONLY place to go for all your jewelry needs! They provide fantastic customer service & genuine kindness is rare! Their jewelers are awesome, great great great! (;

My 1^st time in Samuels was July 2010, when we went to pick out «the ring». We were kindly greeted by «Peaches», and she made the experience fab. She remembers who I am by face, and its NOT because we dropped $ 10k. because we were FAR from that.
They have a great maintenance/​cleaning program, and have been my first choice on more recent purchases. I love that they send customers greetings on special occasions, as well as coupons!

Do yourself a favor, go elsewhere. The quality of the merchandise is below standard and so is the character of the people running the place. Samuels used to be a nice place, actually met the old owner once before he sold to an indian holding company. He was great, but is now out of the picture and things have gone way down hill.
Check out a local store like Quenan’s in Georgetown or Russel Korman in Austin if you want to be treated with respect and make a quality purchase. If a bargain is all you’re looking for, check out Costco… just don’t waste your time here.

I went to this Samuels to find a ring that I could change into an engagement ring the way that I felt would be perfect for my fiancé and I. When I went in and talked to Rachel she was so cheery and new all the perfect rings to choose. She helped me all the way through the process. I definitely recommend going to this Samuels and definitely ask for Rachel.

Our experience at Samuel’s in Round Rock, was amazing!!! My fiancé’ and I spent a lot of time in different stores looking for the perfect bridal set. By far the manager, Michael Samaniego, was THE most helpful out of all of the places we went to. He helped us find exactly what we were looking for! I will be recommending Michael at Samuel’s in RR to all of my friends and family for all of their jewelry needs. He is the definition of quality customer service and that is hard to find these days!

JoAnn is awesome! Great service!

Best service and selection. I needed diamond earrings and they had an excellent selection and prices are unbeatable. Service by Michael S. is excellent. Amazing service I just can’t say enough about the service. Of course the prices were excellent as well.