Palm Valley

I paid for cleaning moveout and they tried to charge me a pet carpet treatment, $ 100 extra. I didn’t even own a pet… our neighbors smoked weed and the smell would carry into my apartment and when u told the front staff they laughed and found it funny. another neighbor had a bunch of people living there who weren’t on the lease but front office didn’t seem to care, they just want their money. .the exit gate is dangerous and dark and never worked and the trash compactor is a joke. always full and broken… I’ve smelled weed, seen prostitutes and loud music every weekend. No parking and very high rent prices!.. tons of ant issues that they say are «common».I don’t miss the train horn every 5 min either! Also the very back apts has a field for your view but they are planning on building shops so I wouldn’t renew my lease!

It’s a good place, but i’ll start with the bad first: I can’t stand that literally everyone seems to be anti-​dogs. People have dogs, they sometimes bark. That’s life.
I also hate that everyone seems to be anti-​kids as well. I hardly see families for some reason, you’d think there would be more. Everyone seems to stick their snobby noses up at the tiniest bit of noise coming from a child. This place is full of the the bitter who complain about everything.
The walls are thin so it seems like noise is all we hear, yet everyone thinks WE are the problem. um no, everyone can hear each others’ noise. I hate their stupid noise curfew rule. It’s almost impossible to not break when the walls are so thin. Sometimes families argue, who doesn’t? sometimes people want to watch movies, or listen to music. sometimes people have sex. etc. these are all normal things, no one should have to hear it, and no one should have to worry about someone hearing it.
The trains get annoying after a while. I don’t like that there’s only one compactor… for alllll of that trash and various household items. Valet trash is a perk, but it hasn’t really made a difference. I guess I should like it, it’s mandatory.
The actual apartment is awesome though. I could do without the spider problem which the office refuses to address. I’ve had a few maintenance requests ignored completely. I’m not sure why? When they do fix things, it’s quality work.
The people in the office… well no comment, i’ll just say i’m not always pleased to deal w/​them.
I do get tired of stepping in dog crap because people are too lazy to bend down for a second to pick it up. I pick it up every-​time, why can’t they? especially when there are poo stations literally everywhere.
I see so many reviews on here that are «not recommended» I find that a bit odd considering they tell the truth so I don’t understand it.
The good:
I love the sizes of the apartments, they even included garages and yards. I’ve never seen that before. I love my unit, the only down side like I said earlier are the pests. (and neighbors, but hey humans exist).
The grounds are very nice, they really seem to keep it up.
umm… some people are friendly. (most people are snooty though)
ummmm… yea, that’s all for now.

I only wish I could upload pictures. Basically they showed us an apartment back when we first moved in that didn’t have the back yard. So we had to guess a mate on how it was going to be. I live in apartment 214. My back yard has NO GRASS in it and I have 2 dogs. That play, a lot. I had contacted the apartment manager about maybe getting grass for us or pulling the tree that is shading the lawn too much. Maybe, even turn the sprinklers that go off and make it more muddy. She told me, «you’ll have to go purchase river pebbles on your own.» Well sorry, manager, but maybe if your rent wasn’t $ 1,100 a month for a 1 bedroom, that would be something I could waste some of my own money on. I am RENTING your property you should take care of your residents. The pool is only 3 ft deep all around too. So you can’t really swim in it. And I can NEVER find parking and always have to park outside of the gate by the office. Yes, they do offer the car ports, BUT that’s another 30 dollars I can’t afford. So not my problem the back yard looks like shit, and I can’t wait to leave this apartment. Only 3 more months!

Quite possibly the worst customer service as far as maintenance goes and dealing with different issues. Employees suck. I would never advise anyone to move here.

What can I say about Palm Valley apartments? Let’s break this place down piece by piece, shall we?
NOISE: You can literally hear your neighbors breathing because the walls are so thin. On top of that, the neighbors are rude, inconsiderate and decide that it’s alright to blast their music at decibels that should only be reserved for rave house parties. Call me crazy, but if I’m going to be paying $ 13 500 a month for a two bedroom apartment that, by the way, I started out with paying $ 1100 LAST YEAR. They raised my rent THAT MUCH in a year. Not only do you get the fun noisy neighbors like her, but you also get people like my upstairs neighbors. These people have several dogs that they don’t take care of. They think that taking care of them is locking them in various cages and letting them bark/​hurt themselves all day. Real aces. They slam around on the floor and throw, what I can only assume are bowling balls, onto the ground several times a day and night.
GROUNDS: Nothing spectacular, but it’s not like it’s ugly here.
SAFETY: The «secure» front gates almost are never closed. They’re open all the time. I haven’t seen any suspicious characters lingering around, but they certainly don’t have nearly enough lights around the complex to really make me want to go for a walk.
NEIGHBORHOOD: It’s pretty easy access to a lot of things and places, but is a pain to get out of because traffic gets so backed up.
MAINTENANCE: The maintenance guys are the only staff that are honest and nice about everything. They get the jobs done in a timely manner and are super helpful when you have any questions.
STAFF: I don’t even know where to start with this. The front office staff is completely incompetent and are more concerned with shoveling more unsuspecting souls into this complex than they are with helping its current tenants. I’ve called to complain about the noise in both apartments several times, stating that I have no other problems with my other neighbors. They do nothing about it. The dog issue that I mentioned above? I had to complain to them nearly every day for 3 months, call animal control three times and even call the police once before they told them to get rid of all of the dogs. By the way? The dogs came back after the 9am inspection that they TOLD the tenant about. Obviously I can get things removed from my apartment for a day while you give it the once over. That’s like telling someone who is doing a drug test on probation that it needs to be done within a few days. That gives a lot of leeway. Also, every time I tried to call about the blasting music? Not a single thing was done. In fact, they seemed to be forever in favor of the other tenants by making me feel as though I was a burden.
ADDITION/​EDIT: The front office has evicted the upstairs neighbors which will hopefully resolve the unhappiness of the noise levels.
Overall, this entire apartment complex is nowhere near worth the money you spend to live here. It’s outrageous, the staff doesn’t care and neither to the neighbors. If you like living in a Frat house scenario with high prices then this is the place for you.
EDIT: I removed some information from this review now that things have been clarified, but the remainder stands.

I enjoy this community because of most of the dog friendly people and the staff is always nice and accommodating. I enjoy that there is a place to walk my dog and the option for a private yard is great.

Complexes management has put hardwood floors in upstairs apartments in an effort to increase thier profit and greed. Said floors use the same shitty padding that is used for carpet. Noise from walking upstairs is unbelievable. Apartment management has no interest in the noise level. Plus an increase in dogs. Has added to pest problem and loud barking. Again management turns a blind eye.
My fence was vandalized by an upstairs neighbor, to the point that I was concerned with its integrity. The complex refused to fix the gate until I threatened to call the home office.
Stay away from palm valley, this place and the people here are a plaque on society and greedy.

My husband and I have been living here for 11 months and we are going to be renewing our lease because we love it here! This is by far the nicest complex we have ever lived in. They are super dog friendly and active in getting you connected with your neighbors and meeting people around you. They host festivals with live music and prizes. They keep the grounds very clean and are constantly improving them. Not to mention the apartments are super super nice. And we recently went under a staff switch but the staff now has been very quick to fix any issue that I have had. They make sure that they are honoring all fire and safety codes and come out once a year to make sure that your extinguisher and smoke detectors are in working order. (Which only took like 3 minutes) so it wasn’t an inconvenience at all. I absolutely love it here. My only complaint is that it is close to train tracks so you here a train go by about every 6 hours or so. It is rather annoying but it can’t be helped. The apartments are so beautiful that it doesn’t even matter.

The staff here really don’t seem to care about issues you have. They are very friendly on rent day though. Happy to take your check. But I called bc my family and I are getting bit by something and we can’t see or find what it is. They keep doing general sprays but I’m telling them its not working. So they tell me that if I find what’s biting us to catch it and take it to the university to have it looked at bc its not bedbugs (we got inspection for that too). I wanted the bedbug extermination as precaution since the general extermination isn’t working. They refuse to do it. Same night they tell me this, my son gets bit. Thanks for the help guys. Also, These apartments always seem to hire snooty ppl, very snobby. The apartment is great tho. I love layout. Just the leasing office sucks.

I’m currently living at Palm Valley & I’m giving it 3 stars based on the overall outside appearance. The pool area is nice & they do keep up with landscaping & maintenance outside. A couple of the women in the office do have lame attitudes when you call in work orders, but you just have to alpha those hoes & they tune up quick.
The inside of the apartments are a 2 star review. The walls are paper thin. During the day the people above me have a dog that never shuts up & it sounds like there is a 700lb elephant walking around. The neighbors to the left of me are just getting started at 10pm & go til 3am every night, I can hear their conversation like I’m sitting with them. In addition to the constant noise of the pipes and surrounding toilets.
The layout of the apartments are decent & spacious, vinyl hardwood flooring, dishwasher is so loud though that we can’t hear the tv & run it at the same time.
They offer «valet» trash service through an independent company that is terribly inconsistent & has a mandatory $ 35 fee. Over the new year they were supposed to take the 1^st off & pick up on the 2^nd, they didn’t come back out til the late evening of the 4^th so for 4 days we had 9 bags of trash sitting out in our hallway between our bags & our 2 neighbors. They have a trash compactor on property, but it’s always broke. I’ve tried to call them about the trash issue & they tell me I need to take it up with the actual company… Um isn’t that their job?
I’m currently paying $ 1400 for 2 bedroom, 2 bath, garage (+$ 80/​mth), water, trash
Overall. It’s a decent place, it could be better, but could be worse.

this apartment is very good

My daughter and I have lived here since September of 2010 and I’ve only had minor complaints about the complex: constantly broken equipment in the fitness center, noise from the nearby train, no trash valet (until recently), things like that. The management has always seemed very kind and professional and the property is always kept clean. HOWEVER, within the last few months, some extremely noisy people have moved in above me. They seem to be most active at night with loud music, heavy footsteps, laughing and talking loudly on the balcony, etc. All of this occurs during the middle of the week when I have to work the next morning and I have a small child who has trouble sleeping through the noise. I have complained several times and no one seems to be doing anything to remedy the situation. We are disturbed nearly every night with all of the noise making it very difficult to be comfortable in our home. Needless to say, the disrespectful neighbors in this community have kind of been the last straw and we will definitely NOT be renewing our lease when it is up. There has to be quieter properties with more respectful neighbors than this one. The cost of living here is too high for us to be this uncomfortable.

Moved here from out of town so I never got a chance to view it before I signed the lease. To my surprise the apartment was super nice. However!!! My apartment faced the street (AW Grimes), and you literally can’t sleep at night because all the loud obnoxious cars that drive by all night long !! If you have babies /​kids, forget about it! They will wake up every 3 hours ! My suggestion is to get an apartment that faces in… Away from the street. Oh and I hear trains all the time !!! Frustrated. Wish I knew this prior.

This apartment complex is not even worthy of 1 star. It is under new management and they suck. They are not polite what so ever. It was time for our fire alarm testing and they sent out letters notifying us of when they would be coming by. They specifically asked if you have a problem with this then please call the office. My husband works nights and wanted to see when the inspectors would be coming. The were rude and didn’t tell him, they said they come when they want and if they cannot get into our apartment there will be a fine.
This complex does not pick up its trash that is scattered about. The apartments are very low quality. I can hear my upstairs neighbor talk, walk, and vacuum at 6 in the morning. I can also hear them showering and flushing the toilet. Don’t waste your money and be locked into a 12 month lease here. These apartments are far from Luxury.