National Tire & Battery

These guys don’t understand customer service at all. We are coming through town to attend a wedding in New Braunfels. The tire light came on, we see a nail in it. We called at 1:15 to find out how long the wait would be for a new tire. They tell us 45 minutes. We arrive here by 1:30. At 1:40, we are sent on our way — told that it would be a 2 hour wait. We get back here at 4, because we had not heard a thing. We’re still waiting. It is now 4:20. I wouldn’t recommend this place to my worst enemy. I welcome contact by a manager, if anyone actually cares. As it right now, we have missed the wedding.

How bad do these guys suck? Let me tell you a story… Last week a female friend goes to get new tires and an oil change. During the oil change, the tech breaks the plastic oil filler cap ! These things are phenolic plastic. Who breaks one of these !!! The new tires were inflated to 40 psi when the sticker clearly says 35 and the other tires weren’t even checked when they were low at 30 and 31psi. 3 hours later (they had to send out for a new oil cap) my friend is on her way, only to discover her front license plate was now laying on the front floor board with no explanation.
They knocked it off during an oil change !!! Her receipt makes no mention that they broke anything. I personally called them about it and the guy said, «Well we replaced it so we didn’t mention it»
You’ve been warned. Stay away from these clowns…

Went in for a battery… walked out with a bunch of other services. They blew a fuse and refused to acknowledge it. Then when I finally convinced them that they did indeed leave my car not functioning properly they tried to charge me for something that they left off the original bill weeks before. Ummm… you quoted me a price for total services, I agreed to said price and had work done, then I had to bring the car back because they screwed up (weeks later after several places confirmed they screwed up) and they tried to charge me for something they «left off» the original quote/​bill weeks before? I don’t think so. I think it sounds like an easy way for them to scam extra money out of people. This experience was in 2011. Maybe they have improved by now.

If I can give them 0 stars, I would. Here is the absolutely the worst experience I have ever had with any tire dealer, not sure how they stay in business.
I bought 4 brand new Yokohama for my Odyssey during their supposed «sale», which they give you the deal only if you buy the road hazard warranty. I paid pretty much the same price as their competitor with no warranty. Sounds pretty good until I had to claim warranty.
About a year later, the tire start to make noise and I took it back to claim under factory warranty. These tires are 80,000 mile ratings and I only used about 20,000 in about a year. They guy there told me that the tires are cupped and void the warranty because my car had over 50K miles and had to change all the shocks. And he can do me a «favor» by give me a $ 20 credit if I fix the shocks at his place. The bill come to a whopping $ 1500. LOL. No thanks I said. I later found out that my neighbor had same issue with their Yokohama and was told the same thing. What a bunch of scammers.
Then about a few month later, a nail punctured my tire. So I thought that this time they surely had to cover it under their road hazard warranty. Took it back, when I told them that I have a warranty, they made me wait for 6 hours. I had to go remind them that I’ve been waiting that long before they paid any attention to me. When they pull the tire, they said that it was not repairable and they can give me the claim under the warranty. I said to my self, this time I finally get to use the warranty. Boy was I wrong, they have more trick up their sleeve.
The same guy came back and told me that he can give me a $ 20 credit on the tire since it was well worn. Keep in mind that the tire had 80K rating and I only drive about 30K on it. They he proceed to inform me that the tire cost $ 180 a piece now plus other installation costs. What, this same tire was bought about $ 100 less than 2 years ago and NTB competitor are listing it currently at $ 110.
So lesson learned, do not ever, I repeat visit NTB ever again!!! you will regret it. And if you absolutely have to, NEVER EVER buy their warranty, it’s worth less. I hope this place will shut down soon, as it scammed too many people already.

I called the store and got a quote on tire service. I thought it was too much but decided that I had the time to get it done today. And opted to go ahead and have the work done. Once I was at the store I had to wait 20 minutes to get someone to help. Once I finally got help I was informed that the quote over the phone was wrong and the price went up another 20 percent. Forget about this place. Go to an independent and keep your money local.

Went there for oil change, 22 pt inspection, tire rotation and alignment. i had already paid for three year alignment there. when I got there I saw 2 cars in bay and about 7 – 8 guys working. I thought ‘perfect time to come’. Mechanic said he’d have my car back in under an hour.
1 hour later guy brings me my car. I ask how my brakes look. He says they didn’t get to it. I said, ‘I thought you did a 22 pt inspection which includes brakes?’. He says they are understaffed today and couldn’t get to it. I ask where my lugnut is that releases my wheels. He says he doesn’t know. That’s because it was still in the car and there was no tire rotation done AND they didn’t get to the alignment.
He apologizes that I caught him trying to pawn back my car without the service being done. They rotate my tires and align but then their printer doesn’t work so I can’t see for sure if it is accurately aligned. This was about 1.5 hours later.
Shame on you guys. First you try to upsell me expensive items I don’t need (perhaps your corporate headquarters is pushing for profit) but then you try to pawn off my car without all the required services. I had been there before and had better service and paperwork to prove it was done. Is it so bad there you have to lie to your customers? I do hope you get your ‘only’ printer fixed too so you can give customers their paperwork.
Next time I will try another location as you guys are playing games.

Went in today needing to get a flat fixed. Since my wife purchased the tires there it would have been free if able to repair. After waiting for 20 minutes and having the 2 service guys say «i’ll be right with you» countless times, I left, went down the street to Youngbloods and paid for a tire repair.
It was that bad of an experience. Worst customer service ever. I was first in line for 10 of those minutes and still didn’t get any service.
Take your business elsewhere — I recommend Youngbloods if in this area.

I give two stars for the following:
Positive:
Great selection of tires. I was looking for a model of Continental tire and had problems finding at other tire shops, but in stock at NTB.
That is about all I can say on the positive side
Negative:
Took 3 hours to get the tires installed.
Insisted I pay for a front end alignment from them, «voids the warranty». Costco does not require this. Hmmmmm
While waiting the 3 hours, noticed their mechanics constantly trying to upsell customers on additional service. I do not know whether this service was needed, but I definitely liked this place better when all they did was tires and batteries.
Up sell ALERT: On my wife’s return trip to get the tires balanced, was told front end still needs aligned ($ 100 job), then told brake drums needed turned ($ 20 per drum, now $ 140 job, OK go ahead), once the brake pads were removed, was then told I needed new brake pads as well as the rotors turned ($ 40 job turned into $ 380 job). Wife calls, I say no way!
The wife had just had the vehicle serviced at the dealer and while the dealer did agree the drums needed turned, they had the measurements of the remaining brake pad and guaranteed me I did not need new brake pads.
To make a long story no longer, between what I observed when the tires were being installed and my personal experience of them trying to sell me something I definitely did not need, I would never take my vehicle to this company for service again. Additionally, in my opinion, they put so much pressure on you to purchase the services, I will go to Discount Tire instead even if DT does not have the brand of tire I want.