Greg Meyer – State Farm Insurance Agent

I’ve been a State Farm insurance holder since i could drive a car, which is ’96. My mother was with State farm for years before that and since then we were State Farm customers. Sometime in 2009, I think, Greg Myer took over the company and our previous Agent moved on. Before this time I had two speeding tickets, all taken care of, and one accident which was no fault of my own. In 2010 I was rear ended by a drunk driver, no real damage (bumper pushed a quarter of an inch in and minor scratches). When I needed assistance I got very little. The drunk driver was arrested, but didn’t have insurance and my insurance agent was nowhere to be found. I called several times and the only thing I got was, we’ll let you know when we hear anything more about the driver. About two years later I received a check from the Travis County Courts, never a word from my insurance company. In 2013 Austin had floods in Onion Creek and some parts of South Austin, my car was affected by the floods which were not covered by my insurance, but again no one offered information about what to do for the damage or any options I had at that moment. I recently switched my car insurance to Esurance, because I found that I could get the same coverage and cut my rate in half (exactly half). I kept my renters insurance because it beat other competitors by $ 2. A few months passed and I hadn’t received any sort of information, no paper bills, no emails, nothing. I assumed somehow that I had discontinued my insurance coverage all together. I decided to look into it and applied for renters insurance with an agent in Austin. I figured it would be better than continuing with an Agent I didn’t like anyhow. Two days later I received a call from Greg Myers State Farm (not actually Greg Myers, keep in mind I’ve never actually spoken to Greg Myers — my own agent has never spoken to me). They informed me that I had an existing account and that they had taken the liberty of discontinuing my request to purchase insurance with the Austin agent. They told me that if I continued with another agent I’d loose my «longevity» discount (something to this effect). I then, 4 weeks later, needed to change my address, because I’m moving. I made this request online — on my computer after logging in to my account. This change of address is time sensitive because I need to show proof of insurance to the apartment complex before move-​in. Two days later I received any email (not a phone call) asking if this change of request was legitimate. I responded yes, and that change of address request was time sensitive. That was 3 weekdays ago and the change of address has yet to be updated.
Greg Myers State Farm is possibly the worst neighbor I’ve ever had. I never hear from them unless they want me to sign up for boat insurance (I don’t own a boat), when I need them they’re too busy or don’t have information for me. They don’t offer the best rates and they won’t take initiative to keep the customers they do have. As soon as this move is done, so is my history with State Farm.

I’ve been a customer since before I can remember, largely by default: when I bought my first car at the age of 15, my mom used Greg Meyer so I just went with whatever she had. Now, 11 years later, I can still say I have NEVER had a bad experience with them! Every single time I call, whoever answers the phone has been so polite, friendly, and prompt. They call me back when they say they will, they email me back in a timely manner, they take care of things like sending declaration pages to my bank, etc.
I seriously want to send these people cookies at Christmas every year! They have made dealing with my auto, home, and personal article insurance policies a breeze! They offer reasonable rates that fit in my budget. We just dropped my husband’s Nation Wide insurance plan, where he’d been since before we got married, to switch him to State Farm because it saved us $ 75/​month! Like the other reviewer said, even if it meant paying more for insurance someday, I still would because I just love this company. I highly recommend to all of my friends and family!

I’ve been a client of this State Farm now for about a year. I was fortunate to have the pleasure to work with Twyla who was and has been by far one of the most customer oriented of any person in any profession. Not only did she help me find a quote that worked with my budget but she has always been friendly and helpful. Even if I had to pay more, I would if it meant staying with this agent in a world where customer service and integrity seem to be a lost art with so many other businesses.