Covered Wagon Moving

When we were looking for a moving company we talked with several. We were impressed with the agent they sent out to the house. We choose them and are so glad we did. I had read some of their reviews that talked about how careful they were, so I had high expectations.
They far exceeded our expectations and then some. They treated my antiques as if they were their own.
The crew was wonderful and had a great sense of humor which helped. The move took longer than we thought, but they completed it in one night.
We will use them again if we ever have to move, and have recommended them to all our friends
YOU GUYS ROCK

«We have used Covered wagon two times now. We would not consider using another company. We like that they are locally owned and operated. All the guys are super nice and professional. My husband was out of town the day we mived and the guys were awesome. They made sure the job was done and actually made the day fun! Absolutely nothing was broken or damaged which we have had with other companies. Covered wagon is the best!»

I’ve used Covered Wagon Moving twice now and will be using them again in the future. They are efficient and professional. I didn’t have any issues with them moving my furniture. In addition, they also helped me to get rid of heavy /​bulky furniture pieces that I no longer needed. They were very patient with me moving around furniture pieces after we were moved in. Highly recommend.

My husband and I have used Covered Wagon Moving twice and we were very pleased with the service. The Mover’s arrived on time, they took great care with our belongings, placed things in the new house exactly where we wanted them to go and were very polite and professional. They stayed engaged with us throughout. We would not hesitate to recommend Covered Wagon Moving.

I’ve used Covered Wagon for three moves and each time they’ve been friendly and professional and handled my treasures with great care. Keep up the great work!

Great People to deal with. I know first hand. I Have worked with them for years and they have always been down to earth and just real good people.
It’s great I love it. Thanks again guy’s we really appreciate you more than you know.

Covered Wagon Moving did a terrific job for me. The two movers they sent to handle my move couldn’t have been more professional or polite. They got right to work and were efficient and quick. I will definitely use them for my next move, whenever that is. Thank yoU!

I have used covered wagon 3 times in the past 4 years. Moving from house to apt, apt to apt and apt to house. They did very well and with extremely bulky and difficult master bedroom furniture. They stayed motivated and aware of the time. I was very impressed by Charlie’s ability to stack the truck efficiently. Daniel was able to speedily move the biggest items with ease. Great guys to work with. I will continue to use this company in the future.

I have used these guys as my movers twice in the last year and will be again in a couple weeks. They’ve always done an awesome job. The first time I moved Trey and Charlie were incredibly fast and efficient the second time Charlie and Kenneth did just as great of a job. The guys have always been professional and courteous as they’ve moved me. I moved from Round Rock to the Domain and then vice versa and each time the guys were able to do it in under two hours. With the rate they charge compared to other companies and the quality of their work I have no reason to try anyone else. Also if you have an Angie’s list account they usually run a special through them too to make it an even better deal.

I have had a couple experiences with moving companies before but this was by far the worse. I used this company because I was offered $ 300 moving fee with my new apartment. The only thing I can say is that Paul and his movers are nice people, but it negates their capabilities as movers. First they showed up with a SMALL Budget rental truck which did not fit my stuff requiring two loads and MORE time. Also 3 men stood around attempting to take apart improperly a treadmill despite me offering instructions on how it was moved previously or the manual. The treadmill was also improperly installed. The company made a second attempt to fix the treadmill, but still did not get it right. Finally I had a service man come out. He simply had to tighten 4 loose screws at the bottom of the treadmill. Paul did pay for the service man to come out after the poor attempt of his company to assemble the treadmill twice. However it was highly inconvenient and required time off from work AND overall a significant hassle. I had several things broke during the move. A box of glasses was absolutely shattered. Found upside down and under about 4 boxes. It was labeled «glasses fragile». Throughout the aftermath Paul was very nice, but in general I just wished he had better movers and things were done right the first time. The move took way longer than it ever needed. In the middle of the move, the movers also left my job in order to complete another job. Apparently they under estimated how much stuff I had, however I was never asked to give a true inventory and they never came to survey how much I actually had. I have worked with movers before, and have had multiple quotes from movers so I know how they should operate. It seems like they simply did not want to come by because they were so far away in Round Rock, however they had made a contract with an apartment complex in South Lamar, so its likely that many customers would be located south. Company also charges 3% for credit card charges FYI.

I have worked with Paul and Covered Wagon many times in the last 4 years. I used them to move myself and I offer my clients a move when they use my services. I have had more than 20 clients use Covered Wagon and everyone has been happy with the move! Oh and the rates are very competitive!

Moving is just about the worst and most stressful thing you can do in your life… and with that said, Hurray for Covered Wagon Moving!!! My husband and I moved from a first floor apartment to a third floor apartment with boxes and furniture… including a kingsize TemperPedic mattress! Trey, Tray and Luke made this move a piece of cake for us. They arrived on time, took care with our possessions, hurried, and came out way under the estimate! They were all very professional, extremely polite, and took very special care. Not one single item was scratched or broken! I have been spreading the word! If you have to move, use Covered Wagon Moving! Thanks again! 5 stars is not enough!

Covered Wagon was hired to move our belongings and store them for a month in between the moves. They broke numerous items and managed the scratch the only piece of furniture that I asked for special attention. They didn’t arrive with packing paper and had to purchase it after arrival. And they didn’t wrap items in blankets sufficiently. Even worse, our laser printer and Keurig coffee maker didn’t arrive at the new location. Unfortunately we have had to move numerous times in the last three years. Some of the movers performed well. Others not-​so well. But none disappointed us like Covered Wagon. The only advantage that this firm offers is price.

Pros: My stuff was moved, most things in great shape, and didn’t pay an arm and a leg. Movers were nice guys that worked pretty hard.
Cons: Movers did not seem very seasoned. Damaged one wooden headboard (not destroyed, though).

AWFUL! They were scheduled to arrive between 3−4pm. At 4 we called (no, they did not call to let us know they were running extremely late) to see if they were en route. We were told it would actually be between 5 – 5:30pm. So we hung out and waited until 6pm and WE called again. The owner answered and said he wasn’t sure what the hold-​up was, but that he’d call back within 30 minutes. 30 minutes later, no call. We called him back and he just stopped answering his phone. The movers finally showed up at 9:30pm (5 ½ hours late!!).
When it came time to pay we got the owner on the phone, expecting a discount for being FIVE AND A HALF HOURS LATE. He told the movers to tell us we were already getting a great rate, so there would be no discount. So let’s see… you pay the same rate for on-​time service as you do for horribly LATE service? And the customer is expected to reach out to the company to find out why the heck we’re sitting in front of an empty house waiting on the day we took off work so we could move in??? Mr. Covered Wagon (Paul) needs to learn a thing or two about efficient scheduling techniques as well as customer service, especially since pretty much everyone picks moving companies based on social media reviews. DO NOT USE THIS COMPANY.
I emailed the owner (Paul) regarding this move and he responded by pointing fingers at his movers who had a faulty GPS and went to South Austin instead of Leander, blamed the heat, the tricky apartment complexes, people not disclosing their full moving list, the growing city, and noted that the movers told him that our phone was dead and therefore we couldn’t be reached. I’m curious as to how they thought we were calling them all night to see where the heck they were if our phone was dead… I love a good excuse as much as the next person, but at some point you have to just own up to your poor planning, say you’re sorry, and make it right before the customer gets inspired to write a Unilocal review. Again, do yourself a favor and skip this company.

I used covered wagon recently for my move and I can strongly recommend this group. I dealt with 3 people: Paul, the owner; Ken, the lead mover; and Pat, his helper. All three dealt with me in a straightforward manner which I appreciated. In particular I’d like to give credit to Ken and Pat, thanks a lot for helping me move. I was concerned about hiring a moving service because they can make your move much worse than it needs to be if they don’t provide a good service but that wasn’t the case with covered wagon, I got very good value for my money with this company and would hire them again. It was had to determine which mover to use and the tiebreaker came down to reviews like this and I hope this review can sway more people to use covered wagon and not use another company that might give them a shoddy experience.

I am VERY surprised to see decent reviews here. My reason for this review is the excessive time it took to complete the move, the lack of professional accountability by the company to address my concerns and the improper charging for a less than acceptable service.
My mother recently signed an agreement to move into a new apartment and part of this agreement included a $ 300 voucher to use at Covered Wagon Moving. Apparently, the apartment owners are friends with the moving company owners. Her new apartment was less than a half of a mile from her old apartment and it was from a 2^nd level 2 bedroom apartment into a 2^nd level 1 bedroom apartment, with some items being moved into a storage unit, which. When signing the lease, our agent said that this move shouldn’t take more than a couple of hours.
My mother contacted the movers and scheduled a move for May 28 at 9:00 a.m. 2 movers from the company showed up at 9:45 a.m. and immediately began moving items, but after finishing the first load of items, realized they were very far behind schedule. One of the movers told my mother that they were scheduled for a 2:00 p.m. move and would not be able to make it over there since they were only half way done with her move. Once they arrived at my mother’s new apartment, an additional mover arrived to help get the movers back on track. They were very careful with her items, but since they used the elevators for everything, the process took a very long time. They were, however, nice enough to help some of her items back together for her, even though it was included in the additional billing and never mentioned.
Once all of the items were off the truck and into the new apartment, the movers went back to her old apartment and started loading items up to take to the storage unit. Again, this took a very long time. When all of the items were loaded into the storage unit and the movers were ready to go, their job had taken a total of 7 hours. My wife and I recently moved from a 2^nd story, 2 bedroom apartment into a 2-​story house that was 5 miles away and our move with a different company and 3 people took only 2 hours, so this was a huge concern. When I was talking to my mother, she revealed that one of the movers said the company had been very busy during this month and so they were actually just helping the owner out since he was understaffed, and it showed. I recalled watching the movers struggling to park the truck at the storage unit, have trouble with their bungees on the truck that held the door open and the dollies in place and seem quite uncertain how to stack boxes in the most efficient manner. Regardless of these facts, my mother was still charged full price ($ 600) for the 7 hours.
The next day, I went over to her old apartment and saw that several large items were still left, including an exercise bike, several of her clothes left on the rack in her closet and a few large mirrors. My mother called the movers back to ask them why these items were left and to see if they could come out and finish moving what they left behind. The movers agreed to come out the next day in the afternoon, but never showed up. In the late afternoon, the movers called to reschedule for the next day at 12:00pm. The movers showed up closer to 2:00pm with one mover and the owner. While moving, the owner informed us that he wouldn’t move the clothes because they weren’t in a box when this information was never relayed to us during the prior move. He did agree to move these items for free; however, he told my mother that there was a miscalculation in what she was originally charged and that she would need to pay the difference in what she did not pay initially.
When I tried to discuss my concerns with the owner, he was very defensive and borderline confrontational. He kept assuring me that his men did everything they were asked, but could not explain why items were left behind. He also assured me that 7 hours was the right amount of time to move from apartment to apartment and invited my wife and I out to watch him move a similar situation if we didn’t believe him. We knew 7 hours was indeed not the right amount of time, since he had to cancel his 2:00 appointment that day. He also kept saying that he was not charging my mother, when I knew that he was to account for the error of his original movers the first time.
I understand that moving is a very difficult job and that the movers we had were working very hard, but the service we received was unacceptable. I understand that sometimes people make mistakes or are just moving a little slower than normal, but to send non-​professional movers to a job and charging full price is wrong. Also, not being able to hold a conversation about your business practices without attacking your customer cannot go without some intervention. I do not want a refund, just an explanation and an understanding that moving forward, a business cannot treat its customers the way my family was treated.

I freaking hate moving… but these guys made life a lot easier. Ken and Luke were very sincere and professional. I moved from a first floor 1 bedroom to a second floor 2 bedroom. Not only were they very fast, but Luke also helped me arrange my living room… TWICE. Thanks Covered Wagon!

Broken furniture, broken promises.
I’ve never used a mover who didn’t use the estimate as the actual price, and their actual price was grossly more than the estimate. The movers weren’t particularly careful, and we found several scratches on the furniture. One piece was broken, and Paul has been quite dodgy about getting it fixed.

These guys are the best! They helped me with a bit of a complicated move (involved three stops total) and they were quick, efficient, and funny! I appreciated their care with my belongings and their questions to help things run smoothly.
In the beginning there was a scheduling mix up but Paul handled it without me having to worry at all. Thanks for making such a difficult move so fun!