City North At Sunrise Ranch

It’s a fairly decent place to live. They need a few more doggie bag garbage a around that aren’t so far away from where people take their dogs. I think that would help with people picking up. Also they need more than one trash receptical. The pool is really nice for hot days. The people at the front office are really nice and the office is really nice when you need to get on the computer. I use the gym it’s pretty nice. Needs a few more leg work out machines

Beautiful complex, office is always sweet and listen to your needs! They’re quick on maintenance calls, and keeping the property well maintained. Not too loud or noisy and management doesn’t bother you ²⁴⁄₇! Highly recommended!

This place is awesome! Great location, cool neighbors, and fun events abound! Maintenance is fast amd friendly and the grounds are well maintained. The rent is also fair for the area. Can’t go wrong with this place if you’re chill.

We like our apartment here. We love our wood floors! Valet trash is pretty awesome too. They keep the grounds well tended and are pretty quick with maintenance claims. The only things we don’t love are out of their control, such as the noisy construction in the next lot and noisy surrounding tenants. My only complaint is that the dog waste stations are not serviced frequently enough and a few have wasp nests in them! The leasing staff are all nice, professional and accommodating as well.

The grounds are kept nice. Keith the manager is one of the best in the industry, and Rick the leasing agent is pretty freaking awesome! They also have one of the more unique pools in the area perfect for people of all ages.

We haven’t been happy this year it’s really gone down hill since we moved here fall 2012. The maintenance people have not been nice or helpful when they do show up. They changed staff and maintenance people which wasn’t a Good thing! We’ve had issues with our Ac in spring and summer ! We have been patient but I’m not happy they still haven’t found the real issue yet. They keep putting freeon instead of finding the issue! I’m now leaving this bad review! They have raised our rent and we don’t even get any incentives at all like we did at our last apartments. We have had to call the cops at our new neighbor downstairs who kept yelling. We try to be understanding but we do have to live here, this is our home too! They have been working on the outside of the complex but they need to focus on keeping tenants happy with there apartments! We also have had sugar ants and silverfish (spiders too) which I can’t stand, they supposedly say that they have pest control come out every week NOT TRUE! Only time I’ve seen them is when I call them. Another thing is that they won’t switch out light bulbs or fire alarm batteries you have to buy them yourself… like we don’t pay them enough! We hate moving but not sure if we will sign another lease.

The apartment units, amenities and grounds are very lovely (except for the so called movie rental collection). That’s about it. After the new management took over this place is terrible. I think they may be taking assistance programs now because all types of people live here now, with no class, which makes me feel unsafe now. Where’s the luxury in that? The concierge programs that they offered when I moved in are basically non-​existent, I called to get several things arranged on different occasions and all the work that the agent did was go on Google and look up locations closest to the complex! Wow, what a «concierge» service! The gate is ALWAYS open, so much for a gated community. This used to be managed by Riverstone Properties but changed to Alliance in April 2012. Most people say if you follow rules at apartment complexes you shouldn’t have any trouble. Well, not the case here. Under the old management I never had to go to the office, now I go at least once a month because something is ALWAYS incorrect or bogus charges to the wrong person. The new management and staff are very UNPROFESSIONAL and apparently inexperienced or you can tell that position was given to them. (All, except for Julie) When you call, their phones are always still forwarded to the answering service and you could have just walked out of the office or just gotten off the phone with an agent and they are all sitting around talking. When speaking with the manager, she provides no solution to whatever problem you may have, it’s basically all just «up to you». Once I called to make a complaint and the agent, Katie told me that I shouldn’t worry about that tenant because they were about to get kicked out anyway and went into detail about that tenant’s situation (there’s that UNPROFESIONALISM). That is personal information that I do not believe I should have heard and she has done this on several occasions. After the takeover they started charging tenants to make payments online (which was free before) and restricted the use of money orders (which I don’t use) but that month they had the nerve to charge people late fees when they had cut of the main two common source of payment. In the last couple of months I have seen so many good people move out of here. According to Katie, it’s because they probably couldn’t make payment but I’m starting to realize that a majority of it is because of the way they conduct business. Oh, and you also have to replace your own air filter, you have to go collect it from the office though. How ridiculous is that?! When I asked about that new implemented policy they said because some people didn’t want management or staff in their unit. Excuse me but that is a CON in apartment living, people having access to your unit when you are not there. I don’t know about you but that is a way to check and make sure that people are abiding by the rules and need visits like that. The parking is also strategically arranged so that you may want to rent a covered spot or garage. Don’t believe me… Go look at building six. I used to love coming home here away from the hustle and bustle of Austin and being able to walk my dog around the complex in the wee hours of the night but not anymore. The only luxury you will be paying for here is the wording in the sign. You may have a nice unit but you will not be safe nor have the peace of mind that you thought you moved here for.