Bank of America

I dread this bank and branch — they are guaranteed to have problems with simple transactions like cashing a check because they want customers to self-​serve at the ATM.
Today, i came in with a money order I wanted cashed. Greeter at the door told me to go to the ATM. I reminded her that BoA rules state that money orders cannot be deposited via ATM (found that out the hard way).
When i got to the teller, she looked at the money order as if I had dropped off some alien artifact and she asked me to wait as she took care of another customer. After 17 minutes, the greeter came by and told her how to cash the check for me.
17 minutes. Empty branch. Just me in line. The teller was very apologetic — explained that she was new to the branch and didn’t know where things were. And that she wanted to be careful not to screw up the transaction. Then she blamed the regular teller for not being there on time (that one showed up at 1015am).
Just a month ago, similar problem trying to cash a check at this location. I ended up going to another bank — Capital One — where it was done quickly and efficiently.

I’m giving this branch 5 stars for putting up with my excessive celebration!!! I do not bank here, but for the last 3 years (since I moved to Austin), I have been depositing my child support checks into this branch for my ex wife. Well… I just made my last child support payment ever!!! and boy did I celebrate! I did a series of dances, the“cabbage patch”, the «running man», the «dougie», in the lobby! Thanks for putting up with me, and I’m glad I gave you a laugh! I hope you tellers peed your pants!

The people suck… the bank fees suck… all banks suck. So just a normal bank.