Bank of America

Really uneasy when going to this branch. Lots of people always sitting in their cars and people who appear to just be hanging around outside. I had seen a news report about «jugging» (thieves watch as you withdrawal money from the atm and follow you to your home to rob you) at this location and can easily see this happening. I’ll go out of my way to go to the location on aw Grimes and 79 to avoid this branch.

This branch is ridiculous, I went in to make a deposit and their were 2 darker females just chatting about personal stuff. One of them glanced at me and instead of offering to help me (customer) she continued to chat about other personal issues. I finally left and let the greeter know that I was sorry to have assumed that a customer would of expected service. Such Bs

I needed to have some things faxed over to the home loan division and stopped into this branch to have it done. It was entering the twilight zone of great customer service. At times it felt too good — if there is such a thing. The fax process took 20 minutes and I haven’t really ever be witness to a handful of staff members so concerned about how long a fax machine was taking to send everything through.
Overall experience took longer than I expected but it was far from unpleasant.

My comments are directed more towards the entire BofA family rather than this one branch, however, I haven’t had great customer service at the Round Rock Banking Center, either.
The «Small Business Specialist» was perpetually indifferent to me and made no attempts at maintaining a dignified relationship by offering options or any slight concern for me to grow my business through this bank.
Aside from that, Bank of America, whom I am convinced was sent by Satan to bring people down into the depths of debtor and mortgage hell, purchased my loan from my previous mortgage company and very quickly, I was among the unfortunate and growing number of Americans whose homes have been wrongly foreclosed by Bank of America.
I have spent countless hours of my life on the phone with BofA trying to speak to someone regaurding home owner assistance and advice on saving my home.
I was diligently taking action quickly and contacting them to get a home loan modification during the early stage that remedies could be explored, but was time after time subjected to shady business practices, erroneous charging, unreasonable fines and being ‘accidently’ hung up whenever I questioned why my paperwork was always somehow accidently discarded or deleted.
I am sure now that BofA stands for Best of A_​_​holes.
I’m convinced that they spend every possible moment executing plans that cause you the most excruciating pain and then explain to you that there is nothing they can do to EVER help you with ANYTHING. EVER.
Their banking/​customer service philosophy is to drive you crazy by making you explain your situation over and over to ‘customer support’ that barely speak English, who promise that they are upating your records to reflect the progress, who promise they have delivered your application, who promise that everything is going to be fine, and then BAM!, everything is not fine, and when you finally get to speak to an American, they claim to have no notes on the account noting that you ever tried to make good with them.
If you really have the dark BofA cloud hanging over you, you will be subjected to their advertising commercials on tv proudly claiming to work with people to keep them in their homes WHILE YOU ARE ON THE PHONE WITH THEM, WAITING FOR THEM TO FIND YOUR APPLICATION FOR THE 10TH WEEK IN A ROW.
After countless hours wasted, I realised that Bastard Bank of America takes particular pleasure out of people’s misery.
Everytime I got off the phone with these people, I was so venomously livid that I could barely speak, and my hands were shaking.
BofA made no attempts to assist me in home loan modification during the entire 14 months I diligently requested relief. They refused partial payments, flat-​out lied to me, made me feel small, and ultimately scammed me out of an additional $ 17,000 by stringing me along before I realised just what they were doing.
My Bank of America Foreclosure taught me just how crooked these lenders were, bank executives getting big bonuses, having no sympathy for damaging innocent consumers, representatives and employees who cannot seem to cut through mountains of bureaucracy despite all the bonuses and millions in taxpayer-​funded relief, an institution enjoying massive taxpayer funded relief from its own improvident actions.
Bank of America is the devil. If you are going through what they put me through, you are in my prayers.