Austin Shoe Hospital

I came in about 20 minutes before closing time and the man behind the counter seemed annoyed. I get it that you want to go home but to quote $ 70 to resole a pair of shoes that I paid $ 80 for four years ago is not the way to make a sale. Have no idea how they keep the doors open.

I would be surprised if this place receives any return customers because their service is absolutely horrible. The guy working there definitely does not need to be in a customer service role because he is about as pleasant as Hitler.
It’s sad because I always had awesome service at the Balcones location, and I cannot believe it is the same company.
The last pair of wing tips that I had taken there the sole came off in less than a month. A little ridiculous. I can handle either bad customer service or bad craftsmanship (if it is a one time thing) but not both. I’d rather just go buy a new pair of shoes.

I called to ask a simple question, I guess the guy didn’t understand my question, which is fine. What’s not ok is not saying so and just hanging up! Who just hangs up in a customers face! Some customer service. Grow up dude.

The gentleman at the counter seemed annoyed that I came in to get shoes repaired. Then annoyed when I didn’t use his services after his price quote was almost the cost of a new pair of the same shoes. I am confused.

I only gave it one star because Unilocal won’t let you give no stars. If I could I would give them negative stars. I dropped off a pair of very expensive boots to have the heel repaired. The «manager» told me that he could repair the heels. When my husband went to pick them up the leather on the calf part of one boot and the front of the other boot had been torn. My husband called it to the «managers» attention and he said I had brought them in that way. Now, why would I have the heels repaired on a pair of boots that were torn up? The store will not give us any compensation for this and even after a long conversation with the so called «manager» I got no where. This place should be put out of business. I wish I would have read the reviews before going there. Maybe I would still have my boots.

I came to drop of my shoes, I waited for a few minutes while the manager helped another customer. When the customer was done, the manager puttered around with some things at the counter for a while and didn’t even bother to look at me; instead, he just muttered, «Be with you in a minute,» and continued to fiddle around with whatever he was doing. I couldn’t tell exactly what he was doing, but he was in no big hurry to help me. Throughout the entire time I was there, he came across as sullen and unhelpful.
When I came to pick up my shoes, the manager was in the back room, and he waited a while before he took a very leisurely stroll up to the front counter. I presented my Groupon and the manager sighed, rolled his eyes, and refused to honor the Groupon. He pointed to a sign that said Groupons must be presented with the incoming order. Apparently, since I didn’t notice the sign, that gave him license to be rude and unhelpful (even more so than when I was there to drop off the shoes). I asked if he could do anything to help me, and he just mutely shook his head. He blamed «corporate.»
My shoes ended up being fine. The sock lining was replaced and they were polished.
Not a fantastic transaction. And, looking at all the one star reviews, I’m not the only one who had a problem with this place.

I didn’t show my groupon when I dropped my shoe off so they wouldn’t honor it. Hell is rather just buy a new pair of shoes.

Went to pick up two pairs of boots a few days after they were supposed to be ready.
He had one pair, but couldn’t seem to locate the other. He had no idea where the boots were and explained that his fax machine was broken and therefore wasn’t able to send a message out to have the central repair location look for them. (Apparently they still use fax machines to communicate between the store and wherever they send your shoes and boots for repair). I told him to figure out where the boots were and call me the next day. Two days later after I hadn’t heard anything, I call to get a status. Dude still hadn’t found the boots. He mentioned the fax problem again. I suggested that maybe he should just call directly and ask, since his phone seemed to be working based on the fact he was talking to me with it.
Two days later, I swung by to check the status. Walked in, and he was in the back. The dude was just standing there in the back room. He saw me come in, and although the two of us were the only people in the store, it took him a good 10 minutes to stop whatever it was he was doing (it looked like a whole lot of nothing) before he came out to help me.
Low and behold, he had just received an incoming fax that morning stating that the boots had been found. He mentioned that since his outgoing faxing ability was still on the fritz, that he had to call in person, and got the answer two days later via incoming fax. He still didn’t know when the boots would be back, however.
I finally got the boots a week and a half late, and they seem to appear in good repaired shape. There was no discount or such for all the hassle, though.

I wish you could give zero stars. This place is horrible. I had taken in a pair of boots quite some time ago and had the heels repaired. The man was rude and seemed as though I was bothering him. When I picked them up I expected the boots to bee cleaned up and look fresh. the heels were replaced but there was still dirt on the heels. Then recently I had my favorite pair of sandals break, I thought maybe that was a one time thing so I took them in to have the heel pad restitched and the part between the toes reattached. He fixed the part between the toes on one shoe but not the other and only did a small part of the stitching on the heels. when I asked him why the whole shoe wasn’t stitched he said it didn’t need it and that I could leave them and pay more and he would do that. I have had enough with this place, I took my shoes and won’t ever go back.

The worst customer service I have ever encountered, bar none. I took a par of flats in to have the straps re-​glued together and the man behind the counter seemed annoyed to have to repair them! He told me it would take 3 weeks only because he would get around to doing it when he felt like it and had spare time between fixing other shoes. WTF? I got my shoes back and took them elsewhere.

Horrible customer service. I went in to get leather cleaner and protector for a purse. The man never came out from behind the counter. Instead, he had me running all over the store trying to locate products he described. He showed no interest in helping me at all. I was the only customer in the store and he never greeted me when I came in and getting his attention at all took 10 minutes of standing at the counter (but he kept glancing at me). Never again!

Can «NOT» recommend!
Dropped off a pair of new boots for new heals. I was told they would be ready couple of days. After making the drive all the way up there, they couldn’t find them and explained I must have been misinformed and they wouldn’t be ready for several more days. When they were finally located and repaired the boots they offered ZERO concession for the confusion and inconvenience. Very POOR customer experience!
Tom

This is the worst place I’ve ever used. I have had boots resoled for over 25 years and these idiots not only got the service order wrong, but then had the nerve to tell me I just didn’t know what I needed after I pointed out the error. Then to make it worse. I wrote the corporate office, and got the same line. The clerk almost came over the counter when I pointed out that they had messed up my boots, and the more I probed to see what they were going to do to fix the problem the guy just got more agitated. Had their not been other customers behind me I’m sure it would have ended up in a fist fight over their mistake.
These guys ruined a pair of Tony Lama’s. don’t let them ruin any of your shoes or boots.