Ambassador Property Management

I had a good experience — they’re efficient– things went smoothly and fair. I didn’t have any major issues. I was satisfied with the service I received

I totally trust this property management company — very reliable with every request i’ve made.
Case in point — i just finished reconciling all of my 2014’s receipts, requests against their monthly statements — and everything balances. They also have a group of reliable and efficient contractors/​vendors that do the work on my property and have a history of workmanship with them. They have a proven track record with me — which is why they get 5 stars.

Ambassador has been an awesome landlord. This is the first time we have ever had a property management company act as our landlord and it has been an awesome experience. They have always responded to our repair requests in a timely manner and have exceeded our expectations in upgrading appliances throughout the last 3 years.
This has been the best leasing experience to date for us and we thank Ambassador Property for always stepping up and being there for us when we needed them.

$ 500 contract termination fee! Wow! Years of business– Tenants contact us not her for service! Yet she wants $ 500 cancellation fee! Find someone who will value your business!!! Not these folks!

Since my last review, Ambassaor Property Management has really stepped up their service.
I just had few repair requests. Tamyra sent me an email to notify me of gas range stove needs repair, and plumbing repairs. The quote for repairing the stove was quite high. I called Tamyra and she was easy to work with to see if we can just purchase a used gas stove which may or may not be less expensive then repairing it.
Anyhow, they are improving, and I am thankful.

My rental properties are in the best possible hands. I signed my contract with Ambassador over the summer and they really give me so much free time to pat myself on the back for my wise choice. I had a problematic tenant that really drove me to find an agency, they dealt with him without complaint and handled his eviction with complete efficiency. They don’t bother me with little details (that’s my choice, I don’t wish to micromanage), but always let me know about any pertinent things that I really do need to know. They took the time to get to know me and learn how involved I wanted to be. When something goes wrong, they are extremely quick to respond to both tenant and my needs. They also give me options (bids) for the cheapest fix and more comprehensive repairs so I can choose what I would like done. My problem tenant destroyed his half of a duplex. They had the repairs done (it was wrecked) and rent ready in less than 72 hours! When I went by, it looked better than it did when I purchased it. I couldn’t be happier, in fact I just started talking to them about taking care of more of my properties.

This is probably one of the worst if not THE WORST property management company I’ve EVER dealt with. Two months after we moved in they did an inspection and said «you guys lease is up at the end of the month right?» Um NO. On the day we drove up to crappy Round Rock to sign our lease, their manager was late to our own meeting. While we were running late we called as a courtesy and showed up and waited for around 15 minutes for her to show up. How professional. Upon reviewing the NOVEL of a lease agreement she pointed out that we were going to have to pay extra to them for the water usage. The listing and the realtor mentioned water was included in the rent but it was never mentioned it was ADDITIONAL. I told her straight up that the amount they were asking was DOUBLE what we payed at a home DOUBLE the size and that wasn’t going to fly. Her and her boss decided to play good cop bad cop and try to «Educate» us. It was completely condescending and just annoying. I just straight up told them that they could trash the lease and we’d go back to square one. They ‘called the owner’ and got them to come down on the water price. Over time it wasn’t a horrible place to live per se but dealing with Ambassador was just honestly annoying. Them popping up for inspections while I was sleeping. Having neighbor issues and them barely addressing any of it. The last straw came towards the end of our lease. My roommate noticed that the water pressure in her shower dropped and found our utility room ‘flooded’. I put in a work order and when I came home the next day I found 3 blowers and 2 dehumidifiers hooked up to dry the carpet and prevent mold. That night it dawned on me that these things were going to be on for 72 hours straight and they’re surely energy hogs. I emailed them about the responsibility of the energy usage/​bill/​payment and they said they’d ‘assess it after the 72 hours’. THEN our AC went out that night. I put in a work order and their response was «the use of dehumidifiers can make it harder for the AC to work». I informed them that both myself and the roommate would be leaving that day and not returning until 5 days later and that I HOPED it would be fixed by the time I arrived home. They told me that they’d assess it after the 72 hours of the machines being in use. I DID reply with a hasty email due to trying to sleep 5 hours in an 85 degree house! Next thing I know I got a slap on the wrist email from one of the owners saying to «NOT suggest solutions to them and NOT to threaten them». I never threatened them but surely wouldn’t have a problem with it. Low and behold, my return 5 days later found me to STILL not have a working AC. I followed up with the work order and they called me back asking if the machines were taken out?! They should’ve been gone 4 – 5 days prior! The lady responded with «well, we just wanted to follow up». Couldn’t you have driven your idiot butts there earlier and seen for yourselves?! She said she put the work order in. I didn’t get a call back until the NEXT DAY and THEN they couldn’t come out until the FOLLOWING day! That’s over a WEEK without an AC during the Texas summer! So that brings me to today, over a week later. I get my power bill and it’s $ 80 higher than normal! I got an email from Ambassador asking about the resolution of the AC problem from last week. I said «yes it was fine» just because I didn’t want to be rude about it. THEN it dawns on me about the power bill. So I email them back and say «you said you’d assess it and well, it’s $ 80 higher than normal». I was told «according to your lease agreement the tenant is responsible for utilities». YES, OUR UTILITIES not utilities for saving the owners and property managements investment! The pipe wasn’t our doing and had we known of the solution or the actions needed and knowing WE’D be responsible for paying for ensuring someone elses investment wasn’t to be harmed we wouldn’t have done it. These people are crooks and very rude and not to mention unprofessional. That and out of a $ 500 deposit I put down, I received a check for $ 36. SERIOUSLY. A few months after we moved in a drawer had broken and we just left it alone and before we moved out we put in a maintenance request and had it fixed. Nothing different that a broken toilet etc? WRONG. It cost me $ 125 for them to replace it. Oh yeah, we had a cat and paid an additional pet FEE and pet DEPOSIT and they still charged us for cleaning the carpet. Don’t forget the $ 225 admin fee. What a scam and what a joke. If you like getting the run around and being treated like a second class citizen, then by all means deal with these slumlords.

I love love love Ambassador Property Management! I live out of state so i have to trust that the property managers are looking out for my interests. Before I signed on they gave me a list of folks that i could call to get their experience — they too are property owners — they all say the same as I — they have a high degree of integrity and take care of your property.
I’ve had 2 previous property mgmt companies that rarely responded to voicemail or email and did not manage my property. In one case the tenants skipped the country 6 weeks earlier — I found out when the HOA contacted me about the unkempt lawn!
Here’s an example why I absolutely recommend Ambassador Property Management.:
Once the tenant lease was up and I quit the previous Property Mgmt Company and signed on with Ambassador, that day Ambassador went in and took pictures and gave a full inspection of the property and made recommendations for repairs. Based on the condition of the house, i returned the tenant’s deposit less maintenance & repair costs. The tenant threatened to sue me but I had Ambassador’s pictures and report!

Too bad I cannot give ZERO stars!
Their way of doing business is unethical! They should get their license revoked.
I would never ever do business with them again!
They are unprofessional and the manager is rude and starts threatening you if you dare to tell him the truth!
Do NOT ever do businesss with them