Rick Case Automotive

I scheduled an appointment for an oil change after work and ended up being thirty minutes minutes late. I called the dealership/​auto body shop to see if I could still come in and the receptionist assured me that it would be fine if I arrived before 6 for my service. When I arrived at the shop, Sam R. ended up helping me. He was very friendly and upbeat. He asked me what services I had in mind and when I told him he confirmed that was what I had scheduled. He also reminded me to check my phone for service coupons — what a great guy! And boy was he right — I had one! Even though I was late, it was Friday, and towards the end of the day, he treated me like there was nothing else he’d rather be doing than changing my oil. ¹⁰⁄₁₀ would recommend this type of service to anyone. Sam was great and I’ll be asking for him from now on for all of my service needs!

Awful, awful, awful. After I stupidly totaled my car, I was in the market for an affordable and quality used car quick. Rick Case had a few used cars that looked good on-​line and I inquired about one of them. Salesman proceeded to call me CONSTANTLY for days after that. When I told him I wouldn’t make it in until the weekend, he started asking why I didn’t just leave work early or take a day off so I could come in sooner. As if that was somehow his business…
When I did go see the car, Mr. «T.G», my salesman, was aggressive, arrogant and condescending. I thoroughly researched the car I was looking at prior to coming in and every concern or question I had about it was answered just like this:
«Where are you getting your information from? We are in the business of knowing cars. Are you? Who are you going to trust? On-​line reviews or me?»
Secondly, they claimed in the on-​line description of the car I was interested in, that it had a «WARRANTY!!!» But I found out after I got there, it was a «misprint» and the warranty had actually expired. That just happened to be the case on three other cars as well. Hmm???
Next, there was an issue w/​the airbag light coming on in the car. Mr. «T.G.» promised they would repair it if I bought the car yet refused to put that promise in writing for me. He said instead: «you need to trust me».
Um…NO. Actually, I don’t.
When I left, I had a bad feeling about the place and their salesman and decided not to purchase the vehicle. When Mr. «T.G.» found this out, he proceeded to verbally harass and bully me over the phone and told me I was being too picky. Blah, blah, blah… I guess I shouldn’t have «bothered» him by asking questions or expecting them to guarantee their promises to me.
I left feeling like this was a «shady» used car dealership and I’d be sorry if I purchased this car from them. Something told me to run fast and far and I’m glad I did.
Frankly, I should have known as soon as I saw his long, brown leather duster and fake snakeskin shoes things weren’t going to turn out well.

One star is really being ridiculously generous when describing Rick Case Auto Mall. Unfortunately I did end up purchasing my car from them, which I regret with every bone in my body. Upon signing the papers, I was told that they would detail the car, and fix the minor issues (cracked windshield, stains, etc) and inspect the brakes, that sounded squeaky during the test drive. They had my Jeep making «minor repairs» for over a week, after telling me it would be done within 24 hours. I finally pick up my car, and much to my surprise, the only things that have been done were the windshield and stain removal. Still had dirt on the floor mats, finger smudges all over the interior from being in the shop, and an empty water bottle that was definitely not there when I dropped it off. I was also reassured that they had the brake system checked and «there were no problems».
Yesterday I took the Jeep to be inspected by my regular mechanic, because much to my dismay, the brakes are still grinding. Sure enough, I need not only new brake pads, but rotors as well, and a flush. Any kind of communication with Rick Case Auto is non-​exisitant, and it is like pulling teeth to have anyone call you back. My salesman Jeremy Johnson was arrogant, and a complete jerk. After I signed the sales contract, he was absolutely no help whatsoever, and I had to request to deal with a manager instead.
Worst possible experience I could have ever had buying a car, avoid at all costs! Every nightmare you could possibly imagine– and worst of all, DISHONEST!!!